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Dawn Sullivan
Dawn Sullivan at Rallye Lexus
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Dawn Sullivan

Service Advisor

Rallye Lexus

20 Cedar Swamp Rd
Glen Cove, NY 11542

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4.7
35 Reviews

Dealership Experience

4 yrs, 4 mos

Industry Experience

4 yrs, 4 mos

Languages Spoken

English English

4.7

35 Reviews

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35 Reviews of Dawn Sullivan

January 05, 2025

Dealership Rating
Employee Rating

I have purchased 5 Lexus’s because the people that work in the service department are excellent. More

by BUZZEAST13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanna Oates, Mike Reidy , Michael Montijo, Maria Santoro, James Quinlan

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Jan 05, 2025

Rallye Lexus responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rallye Lexus to be a positive one. Please don't hesitate to reach out if you need anything else. James Quinlan 516-676-8686

December 24, 2024

Dealership Rating
Employee Rating

good deal nice people thank you come back again,good prices happy about it my friends will like it More

by JUANSERR136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanna Oates, Mike Reidy , Michael Montijo, Maria Santoro, James Quinlan

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Dec 29, 2024

Rallye Lexus responded

Thank you so much, Juan, for your kind words, and for taking the time to leave us this wonderful feedback! James Quinlan 516-676-8686

December 16, 2024

Dealership Rating
Employee Rating

Very happy with the services and professionalism from the dealership. Will continue refer friends and family. More

by steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Tetta , Troy Sun

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Dec 17, 2024

Rallye Lexus responded

Thank you for the kind words for our service department, Steve! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. James Quinlan 516-676-8686

December 12, 2024

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Employee Rating

Outstanding customer service from the moment you arrive. Dawn kept me informed about every step of the process. She is very knowledgeable of Lexus autos. Tech also completed the work in a timely manner. More

by Johnsequino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 12, 2024

Rallye Lexus responded

Thank you for taking the time to share your feedback with us, John. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. James Quinlan 516-676-8686

December 09, 2024

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Employee Rating

I generally love Lexus cars and this dealer. I was told that a break repair would be complete by a certain time after indicating that I had a firm commitment at a specific time. It was unfortun More

by ANGELO.DIMAGGIO
Service Time
Service Communication
Recommend Dealer
No
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Dec 09, 2024

Rallye Lexus responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Angelo, please reach out to us directly to let us know the best way to contact you and we will reach out. John Tetta General Manager 516-676-4000

November 26, 2024

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Employee Rating

Everyone was really nice and quick especially because it was a Saturday. They were aware of not wasting my time. More

by AUNTGIDGET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richie Repanes

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Nov 27, 2024

Rallye Lexus responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if Richie or our team can be of further assistance. James Quinlan 516-676-8686

November 25, 2024

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Employee Rating

Every one is good. They always recommend jobs in advance so there is no problem on the road They recommend more than needed Thanks More

by PAULTHOTTATHIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 27, 2024

Rallye Lexus responded

Paul, Thanks for sharing about your experience with Rallye Lexus. We appreciate your business and hope to see you again soon! James Quinlan 516-676-8686

November 22, 2024

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Employee Rating

I always get outstanding service from Rallye Lexus. The service advisors are top notch and do the right thing. More

by MARTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Reidy , Michael Montijo, Paul Ok, John Tetta

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Nov 25, 2024

Rallye Lexus responded

We are very happy to have provided you with such a positive experience, Marty! We sincerely value your business and look forward to your next visit. James Quinlan 516-676-8686

November 16, 2024

Dealership Rating
Employee Rating

That was excellent good I am So happy for that time in Lexus Very nice people kind and helpful More

by RAFALBOR1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 17, 2024

Rallye Lexus responded

Thanks for sharing about your experience with Rallye Lexus. We appreciate your business and hope to see you again soon! James Quinlan 516-676-8686

November 14, 2024

Dealership Rating
Employee Rating

I am more than happy to fill out this survey Mr Reidy, Mr Kenneth Melendez, and Anthony Costanzo(Floor Manager), the whole Service Department, the Service Manager,!James Quinlen Service Manager, and nume More

by Drfreud04opml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanna Oates, Mike Reidy , Michael Montijo, Paul Ok, Maria Santoro, Dominic Strippoli, Adnan Baig, James Quinlan , Jeffrey Matheos

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Nov 14, 2024

Rallye Lexus responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. James Quinlan 516-676-8686

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