Dawn Gilbert

On November 2, 2024, I purchased from City Ford a 2024 F-150 4x4 Supercrew Lariat with the Powerboost. Cole F. was the sales professional I worked with throughout the entire purchase process.I am a reside F-150 4x4 Supercrew Lariat with the Powerboost. Cole F. was the sales professional I worked with throughout the entire purchase process.I am a resident of Ohio and found the truck online via Autotrader. On the day I contacted the dealership on October 28, 2024, there were 4 trucks available nationwide like the one I was looking for and ultimately purchased so I knew I had to move fast. When I first spoke with Cole, I had a few non-negotiable requests, which were as follows: all documentation must be available to be signed when I arrive at the dealer or by some other means because I was coming from 3 hours and 45 minutes away, I pretty much work 7 days a week and did not want to be tied up half a day at the dealership; all stickers removed (I prefer a clean look); Ford rear wheel well liners installed; I had to get at least $10k more than I owed on my current F-150; and the truck had to be ready for pickup when they open on November 2, 2024. Cole was able to coordinate all of my requests, items with the dealership finance team and I arrived at 9 am and was back on the road within an hour with the new truck. Cole is an outstanding person who is capable of making you feel like you are his number one priority. He kept me up-to-date as things progressed and followed up after I took delivery. He truly is a one-of-a-kind person and I hope you have the opportunity and pleasure to work with him. The dealership finance team did an outstanding job with all the paperwork. A well deserved thank you to the body shop for doing a great job removing the stickers and installing the rear wheel well liners. One last thank you is to the ownership of City Ford for hiring the right people for the job. Without all of them, I would not have had the outstanding experience I did at City Ford. Sincerely, Mark Vlacovsky More

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Zach was great he made everything about the car buying experience very easy answered all of our questions over all just a great experience experience very easy answered all of our questions over all just a great experience More

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First time car buying experience. Ty was patient and walked me through the whole process with ease. He kept me in my budget and got me into a car that fit my exact needs. I would reco Ty was patient and walked me through the whole process with ease. He kept me in my budget and got me into a car that fit my exact needs. I would recommend Ty and the City Automall team to everyone. More

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This is the second vehicle that we bought from Zachary Ott at city Automall. I would highly recommend City Auto for any of your vehicle purchases or service needs. Everyone is always very professional. Za Ott at city Automall. I would highly recommend City Auto for any of your vehicle purchases or service needs. Everyone is always very professional. Zach took the time to answer all of our questions and making the car buying process very easy. And thank you to Kasey Shirey for the great deal. More

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Great experience from start to finish. Zach Ott is my Ford plug and this guy is a pro. Look forward to buying many more from him and City Ford. My truck is sweet but the service I received Zach Ott is my Ford plug and this guy is a pro. Look forward to buying many more from him and City Ford. My truck is sweet but the service I received during and after sale is what its all about. Thanks guys. Buy with confidence. More

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Bought a very nice 2021 f250 lariat for 60k total and was very excited about the purchase. Joe my salesman was excellent I recommend him with a great review. He was very on top of things and knowledgable. My very excited about the purchase. Joe my salesman was excellent I recommend him with a great review. He was very on top of things and knowledgable. My problem with this dealership was them not standing behind the product. They listed the truck with things wrong with it broken windshield plastic tailgate broken off and lower air xxxx broke. Gentleman told me I had to pay for them to be fixed or dont get the truck whatever no biggie I wanted the truck. Get the truck signed for and delivery set up and was pumped for my truck. I not happy with this truck at all when it got delivered here. The detail job looked like crap, wax all over it and inside had not been cleaned at all. Rear seat belt didn't work and my nice leather had 2 scratches in the back seats that weren't there when I signed for the truck. Along with needing 2 brake lights replaced and front brake pads and a oil change also. Upper management didn't even reply to my email of pics and info on the issues or return calls. After detailing it myself 5 hours later and replacing the taillights myself another hour. I took it up to my local ford dealership for the brakes and said we will take care of you sorry for your experience. Don't be attracted to this dealership because of the better deal they will just make ya pay for everything and not deliver on there end or stand behind there sale of the product. Very disappointed and do not recommend. More

by bignicki20 Verified Customer Verified Customer

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