David Weaver

Fantastic experience. Seth was very professional and knowledgeable and a pleasure to work with. He was quick to respond and was very knowledgeable. We also visited Seth was very professional and knowledgeable and a pleasure to work with. He was quick to respond and was very knowledgeable. We also visited the Akron dealership and found the staff at Metro a notch above - at least the people we dealt with More

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When I bought my Lexus LS 500, I purchased the tire and wheel replacement insurance and was told if I scuff a wheel or damage a tire, they would be replaced, with no questions asked. When I scuffed a whee wheel replacement insurance and was told if I scuff a wheel or damage a tire, they would be replaced, with no questions asked. When I scuffed a wheel, I was told that my wheels are chrome plated, so I don't get it replaced. I was lied to, and Metro Lexus didn't stand behind what I was promised for purchasing the tire and wheel insurance. Then, after taking a close look at all 4 wheels, I noticed that the chrome plating was blistering off all the wheels. I have been in the plating business for 38 years and it was obvious to me that something was not done correctly in the chrome plating process and the plating blistered. After bringing this to Management's attention, they said that they would talk to Lexus and see what they would do, but they really made it sound like they were not going to stand behind anything, telling me that it was a longshot. About a month or so later I received a phone call saying that they were going to do a onetime replacement of the wheels. Unfortunately, this was exactly one day after I traded it in for a BMW. My company always has 4 company cars, and I was loyal to the last auto dealer for over 30 years, until their service started going downhill. In those 30 years, I probably purchased about 25 to 30 vehicles, from that dealership and I probably would have done the same through Metro Lexus, if they hadn't chosen to be more worried about lowering their profit on one single deal than stand behind their employee's mistake and think about their reputation and a relationship that lasts longer than one vehicle. I would have been just as loyal to a new dealership, if they stood behind what their employees told the customers. As a business owner, I have stood behind some pretty big mistakes that my employees made as representatives of my company, and I always chose morals, reputation and long-term customer relations over losing money on a deal here and there. I hope that they learned something from this mistake. More

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We have been Toyota Loyalists for the last two decades. Simon's a good sales guy. No xx or slippery tactics. Metro Lexus keeps it professional . Simon's a good sales guy. No xx or slippery tactics. Metro Lexus keeps it professional . More

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Customer service was fantastic. Christian continually kept us in the loop with our new vehicle order status. The process was. Wru smooth. Christian continually kept us in the loop with our new vehicle order status. The process was. Wru smooth. More

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Allison was really helpful and spent a lot of time explaining the features of the vehicle. The dealership was great at communicating the status of car delivery. Great follow up and delivered the vehic explaining the features of the vehicle. The dealership was great at communicating the status of car delivery. Great follow up and delivered the vehicle as promised. More

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Best way to buy a car with Terry in the drivers seat. Wouldn't go anywhere else! Wouldn't go anywhere else! More

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What a pleasure working with Allison. We were so happy to be able to buy the vehicle in 45 mins. Never had such an easier experience buying this SUV. Metro is a great company to work with We were so happy to be able to buy the vehicle in 45 mins. Never had such an easier experience buying this SUV. Metro is a great company to work with buying a car, More

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Third car with Christian and always an excellent experience/ thank you for my new car! experience/ thank you for my new car! More

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Easy to deal with and a very low pressure environment. Complete transparency. Very knowledgeable and friendly. Complete transparency. Very knowledgeable and friendly. More

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Christian is our go to guy. He is always answered all our questions when ever we ask him is it time yet for a new car! This is our 3rd lease with him in the past 8 years. We enj He is always answered all our questions when ever we ask him is it time yet for a new car! This is our 3rd lease with him in the past 8 years. We enjoy the little time we get to spend with him and watching his family grow over the years. We cannot thank him enough for all he does. More

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