David Nicely | Page 22

Everything came together in the end, but things didn't start well and we had to advocate for the sale ourselves at multiple points of the process. Initially the sales representative was actively discourag start well and we had to advocate for the sale ourselves at multiple points of the process. Initially the sales representative was actively discouraging us from the car we wanted to see. More

by caits.fitzpatrick Verified Customer Verified Customer

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The dealership has been very nice and helpful. However, this is my second time bringing my car to the shop for the same issue. My lower infotainment screen was pushing its own buttons. 6 days afte However, this is my second time bringing my car to the shop for the same issue. My lower infotainment screen was pushing its own buttons. 6 days after purchasing the 2024 Outback, I started experiencing the issue. Upon the initial startup of the day, it would push its own buttons - change the vent selection, cut the air on/off, cut A/c on/off. When driving during this issue, it would quickly bounce around random selections - multiples per second. I reached out to Kevin within the dealership, with videos to show the first times it happened. He advised reached out to Service and showed them. When I took it into service, I showed my own video of what happened. The technician didn't "experience" the issue when they had it for the appointment, but they did a system update that may fix the issue. The issue stopped for 4 days. This was the second trip back for the same issue. I've had a Subaru rental for 6 days. I left my car for the technician to experience, because I didn't want to bring the car back home until it was fixed. After a couple days of the technician not experiencing the issue again, I was able to send a link of my video of the issue to Service (Mike.) The video was over a minute long and when he showed the technician, he said the screen would need to be changed. Thankfully, it was delivered overnight and could be fixed the next day. So although I'm very pleased with the dealership itself, it stinks that it's been over a month to get this fixed. More

by HEATHERMATUSEVICH Verified Customer Verified Customer

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Dustin was great. He made the purchase very easy and took the time to show us all the features on the Jetta. He made the purchase very easy and took the time to show us all the features on the Jetta. More

by sloanra Verified Customer Verified Customer

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Everything went extremely well. Mel was a pleasure to work with as was everyone we came into contact with. Mel was a pleasure to work with as was everyone we came into contact with. More

by jea502 Verified Customer Verified Customer

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Best experience I have ever had purchasing a vehicle. Everyone was courteous and professional. Most importantly for me they were honest and bent over backwards to assist. They spent a great deal of tim Everyone was courteous and professional. Most importantly for me they were honest and bent over backwards to assist. They spent a great deal of time to help us learn the new systems. Thank you. More

by Hansrwald Verified Customer Verified Customer

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Nicole Kelley was exceptional a pleasure to work with. I would suggest more than one financial person so you don’t have to wait to finish buying a vehicle. Should have to take hours to buy a vehicle I would suggest more than one financial person so you don’t have to wait to finish buying a vehicle. Should have to take hours to buy a vehicle More

by beachbound49 Verified Customer Verified Customer

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They are always friendly and explain any services and answer any questions I have about my vehicle. answer any questions I have about my vehicle. More

by DANCEMOMBB Verified Customer Verified Customer

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This dealership is staffed by the friendliest and most helpful people. They definitely put in the effort to find you the right car for you with the right finance. helpful people. They definitely put in the effort to find you the right car for you with the right finance. More

by NOSTROMO Verified Customer Verified Customer

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Fast and friendly. I did not like app to use for drivers license for purchase I did not like app to use for drivers license for purchase More

by MAKE4WELLS Verified Customer Verified Customer

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This was the best new car experience that we have had. Instead of stressing about finding what we needed and then worrying about finding someone to finance us, our biggest problems were choosing features Instead of stressing about finding what we needed and then worrying about finding someone to finance us, our biggest problems were choosing features and then choosing which lender we wanted to use. More

by akersjb86 Verified Customer Verified Customer

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