The work was completed and the vehicle runs well with no
lights coming on. But it did take a week to complete the work. I had no idea day to day how long Palmer would have my Jeep.
lights coming on. But it did take a week to complete the work. I had no idea day to day how long Palmer would have my Jeep.
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by dunwoodydds
Verified Customer
Verified Customer
Service Price Transparency
Aug 05, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for sharing your feedback. We're glad to hear that your vehicle is running well. We apologize for any inconvenience caused by the timeline of the service. Your comments will be shared with our team for improvement. We appreciate your business and hope to serve you again.
When I arrived, I explained to Luis that I was
experiencing issues with my vehicle since purchasing a new $250 key fob. I asked if he could look into the problem while I was getting my oil changed
experiencing issues with my vehicle since purchasing a new $250 key fob. I asked if he could look into the problem while I was getting my oil changed. Instead, he rudely informed me that I would need to schedule a separate appointment and pay an additional $200 for a diagnostic exam. He seemed disinterested in my concerns and responded in a dismissive manner.
I then requested an Uber to get to work while my car was being serviced, but that never happened, and I ended up arranging my own Uber rides instead of using the usual service provided. Once I was notified that my vehicle was ready, I spoke with someone else who listened to my concerns and managed to reprogram my key, which took an additional two hours. I had hoped to avoid this extended wait by addressing my issues during my initial drop-off.
Overall, it was a frustrating experience, and I am now considering another location for my future services.
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by birdesha2009
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
We'd like to apologize for the frustration you experienced during your visit. We want to make sure your concerns with your vehicle are properly addressed, and oil change appointments do not always provide enough time to do so. However, we sincerely hope to have the opportunity to work with you again in the future. If you have any questions about your vehicle, or the services we can provide during a single appointment, please don't hesitate to reach out to us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Very professional and get the job done right.
Louis is service listens and is very knowledgeable
Louis is service listens and is very knowledgeable
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by PAVASSA
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Louis
Aug 05, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Hi Pavassa, thank you for the kind words! We are thrilled to hear that Louis provided you with professional and knowledgeable service. Our team always strives to ensure our clients receive top-notch service. We appreciate your feedback and look forward to working with you again in the future.
Palmer Dodge, Jeep, ram as the best service department
I’ve ever dealt with. They get you in in a timely manner, get you on your way quick, fix everything and for a reasonable price.
I’ve ever dealt with. They get you in in a timely manner, get you on your way quick, fix everything and for a reasonable price.
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by GPDEMP2
Verified Customer
Verified Customer
Service Price Transparency
Aug 05, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for the amazing feedback! We're thrilled to hear about your positive experience with our service department. Providing efficient and affordable service is always our top priority. We appreciate your support and look forward to assisting you again in the future.
Amazing job.
We appreciate the help
And immediate assistance that was provided. Keep the great work.
We appreciate the help
And immediate assistance that was provided. Keep the great work.
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by kat10
Verified Customer
Verified Customer
Service Price Transparency
Aug 05, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Hi Kat, thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. We're always here to help, so don't hesitate to reach out if you need anything else. Thanks again for the feedback!
Easy to book appt.
Explained services needed but didn’t try to over sell. Friendly staff and quick turnaround.
Explained services needed but didn’t try to over sell. Friendly staff and quick turnaround.
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by lemond.david
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Andrea
Aug 01, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Hi David, thank you for the glowing review! We're thrilled to hear that you had a positive experience with our team and found the booking process easy. Providing exceptional service without the pressure to oversell is our top priority. We hope to see you again soon!
Good communication, up front pricing matched final bill,
work completed on time. Adding words to meet minimum.
work completed on time. Adding words to meet minimum.
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by jbsheets
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Luis
Aug 01, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for sharing your positive experience! We are thrilled to hear that you found our communication effective, pricing transparent, and work completed in a timely manner. We appreciate your feedback and look forward to serving you again in the future.
Had a great experience at Palmer Service Department.
Recall was done very quickly without any issues.
Recall was done very quickly without any issues.
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by BTLANCASTER
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for sharing your positive experience at our service center! We're thrilled to hear that your recall was completed quickly and smoothly. We appreciate your feedback and look forward to serving you again in the future.
Very friendly and helpful great service this is the only
dealership I use for service on my jeep
dealership I use for service on my jeep
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by MELTON.HANNAH
Verified Customer
Verified Customer
Service Price Transparency
Jul 30, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Hi Hannah! Thank you so much for your kind words and for choosing our dealership for your Jeep service needs. We are thrilled to hear that you had a great experience with our team. We look forward to serving you again in the future!
Service was performed as promised.
The service person was ver professional. Very pleased with the service. Will service my vehicle her again.
The service person was ver professional. Very pleased with the service. Will service my vehicle her again.
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by Raj
Verified Customer
Verified Customer
Service Price Transparency
Jul 24, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Hi Raj, thank you for taking the time to leave a review! We are thrilled to hear that you had a great experience with our service team. We look forward to servicing your vehicle again in the future. If you have any questions or need assistance, feel free to reach out.
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