David Keller | Page 203

Great service Dropped off my 2016 RAM for service on a busy Wednesday morning and was greeted promptly by the service advisor (stationed outside for safety). Oil c Dropped off my 2016 RAM for service on a busy Wednesday morning and was greeted promptly by the service advisor (stationed outside for safety). Oil change and tire rotation completed in about one hour and quickly on my way. Always great service at Palmer DJC More

by cwatson202 Verified Customer Verified Customer

Report | Print

Thanks for your professional service. You gave me the telephone number to the towing co. When my Insurance company failed to get one there for me. I had stalled in the middle of the highway trying to get telephone number to the towing co. When my Insurance company failed to get one there for me. I had stalled in the middle of the highway trying to get to your garage. Also, Winston kept us updated on all the work needed and got a free of charge Uber for me. Thanks for your great service. More

by honneys Verified Customer Verified Customer

Report | Print

Fast service, everything was great! I will be happy to go back to this dealership again. Everybody I encountered was very helpful and also knowledgeable. back to this dealership again. Everybody I encountered was very helpful and also knowledgeable. More

by PacHymomma Verified Customer Verified Customer

Report | Print

Confusing diagnostic and costly repair The service department was asked to do a diagnostic on our 2014 Jeep Patriot because the check engine light was on. Initially, Roberto said it would The service department was asked to do a diagnostic on our 2014 Jeep Patriot because the check engine light was on. Initially, Roberto said it would cost $150 for the diagnostic. After the initial diagnostic, he came back and said additional diagnostics were required, the cost would be $2,400 and the repairs could range up to $8,700. Roberto and David both said the problem could be related to overheating. I reminded them of the three times we had brought the vehicle in for overheating. David said he would not discuss any adjustment until he was able to do the $2,400 evaluation. I asked for the paperwork that included their findings, David told me he would waive the initial fee and would not give me the paperwork. We called back and asked Roberto to send a copy of the paperwork. The paperwork he sent simply said we requested a 23 point inspection. We called back, asking for the diagnostics so we could make a decision. Roberto said he would send the information right away. We still have not received that paperwork three weeks later.. More

by rncwaring Verified Customer Verified Customer

Report | Print

Chelsey is the service Dept is awesome!! Pleasure to work with, very efficient, and keeps you up to date on the current status of the vehicle frequently. She is the reason that I don’t go to other service de with, very efficient, and keeps you up to date on the current status of the vehicle frequently. She is the reason that I don’t go to other service departments More

by pcapel Verified Customer Verified Customer

Report | Print

Awesome customer service & communication. Very thorough and professional & kind! I appreciate the quotes for other things too. Thank you for being helpful & understanding that many do not understand the “c and professional & kind! I appreciate the quotes for other things too. Thank you for being helpful & understanding that many do not understand the “car lingo” More

by SLYNNSTER22 Verified Customer Verified Customer

Report | Print

I can’t thank Winston and your service team enough for the help with my recent car issue. I will definitely refer to your facility! the help with my recent car issue. I will definitely refer to your facility! More

by kelleymoultrie Verified Customer Verified Customer

Report | Print

The service department was quick and efficient for the reason I brought it in (routine service). That said, I purchased our Jeep here at Palmer a few years back and have had a rattle in the liftgate area reason I brought it in (routine service). That said, I purchased our Jeep here at Palmer a few years back and have had a rattle in the liftgate area. The service technician humored me and located and indicated it was the attached license plate frame. Many thanks for that! But it didn’t solve the problem. I went home and found some cushioned tape ... from a customer service standpoint, that solution would have been an easy fix for the service department but I had to go home and figure it out. More

by s_haygood Verified Customer Verified Customer

Report | Print

Palmer Dodge did a fantastic job working with to produce a great service engagement. My service representative understood what I needed and made it happen. a great service engagement. My service representative understood what I needed and made it happen. More

by SCNIXON Verified Customer Verified Customer

Report | Print

Awesome service! Great service! They re always willing to help with showing me how to care for my 2016 Wrangler appropriately. Winston has been especially helpful ev Great service! They re always willing to help with showing me how to care for my 2016 Wrangler appropriately. Winston has been especially helpful even when I just drop in. More

by emeeks Verified Customer Verified Customer

Report | Print