David James | Page 13

I hate leaving 1 Stars on companies, but this was well earned. This was a remote purchase. Transaction started off great, quick follow up, said all the right things. Seemed like a high end dealership. Ar earned. This was a remote purchase. Transaction started off great, quick follow up, said all the right things. Seemed like a high end dealership. Around the point of wiring the deposit, communication breakdowns started to become common - not a super big deal knowing we have several departments (sales, financing, transport) to work through, but the front end systems were so good, it was like I was working with a different company all of the sudden. At the last minute before the vehicle was shipped, they did a last minute disclosure that the windshield had a crack in it - annoying, but whatever, I will just deal with it. When the vehicle arrived, it had an unaccounted 40 miles on it - another annoyance, but no exterior damage or check engine lights, so I will just deal with this as well. Upon further inspection, the vehicle was missing an optional piece of equipment and the center console has a combination lock which makes it inaccessible to me. More annoyances, but I can somewhat understand how these items could have been missed, but it showed that they are not too tight on the details. Up to this point, I would have still given them a 5 star on the transaction - buying remote, things are not likely to go perfect - I have experience in this and was prepared for that. It has been the horrific customer experience and the blatant lack of follow up regarding the issues with manager David James. As of this review, I have been trying to get both the missing equipment and the combination, for over a month. The dealer ended up getting their hands on the missing equipment, and instead of simply putting a UPS label on it, they gave it to "some guy" to deliver it. I now have an email chain of over 20 emails on how the guy's truck broke down, or it will be delivered tomorrow, or the day after next blow off - still not delivery. It just feels like plain fraud at this point. The main disappointment here is, they have not one time been proactive in getting me any information. I have to constantly follow up to get any type of info. This was where I was getting frustrated with my original sales person Michael, then only to get handed off to a manger that could care even less. All I did in this situation is pay 30% over sticker for a vehicle - I did not haggle, or try to get anything thrown in. It is a special vehicle that I just wanted and they have absolutely ruined this experience for me. I was very clear with David where my frustrations were and he chose to only add fuel to the fire. Lesson learned with this dealer. More

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Product Specialist Nick Radavich was an absolute professional. He has a deep fund of knowledge of all the vehicles at his dealership. He is completely uptodate on the subtle differences between BM professional. He has a deep fund of knowledge of all the vehicles at his dealership. He is completely uptodate on the subtle differences between BMW, Mercedes, and Porsche high end performance and luxury automobiles. What he says about how Certified Benz and Beemers will treat you during and after the sales process was absolutely true for me. Nick is a young man with wisdom and grace beyond his years. Actually really encouraging to see the next generation striving for excellence. I really see that we will buy again from Certified Benz and Beemers. James Nichols, M.D. More

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Excellent vehicles. , professional staff, quality facility, thanks for a great job Jeff really appreciate your attention to detail , professional staff, quality facility, thanks for a great job Jeff really appreciate your attention to detail More

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David James,James Viator are awesome. Great knowledge and made whole buying process fast and easy.Would recommend CBB to anyone looking for a great used vehicle. Great knowledge and made whole buying process fast and easy.Would recommend CBB to anyone looking for a great used vehicle. More

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The sales and management staff are friendly and great to work with, looking forward to my next purchase work with, looking forward to my next purchase More

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We have purchased several vehicles from Certified Benz and Beemer over the years and we have always received the most wonderful service! Everyone there is exceptionally helpful and polite! There is never and Beemer over the years and we have always received the most wonderful service! Everyone there is exceptionally helpful and polite! There is never any pressure or sales gimmicks. Our salesman Jeff has become like a friend and we appreciate all his help! More

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Tuan was F’en amazing with me and his customer service even got me a bag of M&Ms for the road back home for me who does that now a days …. Tuan thank you very much for everything! You get a 100% score fr even got me a bag of M&Ms for the road back home for me who does that now a days …. Tuan thank you very much for everything! You get a 100% score from me SST approved!! More

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We had a better than expected experience as soon as we walked in. Manny greeted us, explained briefly what CBB is all about. We told him what we were interested in. He and the rest of the staff were very walked in. Manny greeted us, explained briefly what CBB is all about. We told him what we were interested in. He and the rest of the staff were very accommodating. Asked if they could be of any more assistance via text or email. We made the purchase, Manny and Sara went over everything to make sure we satisfied. Would definitely make another purchase at CBB.-highly recommend! More

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Had the pleasure of working with Michael Johnson. After getting the runaround for a full day at another dealer, Mike got me into a better vehicle and made the process seamless and enjoyable. As frequ After getting the runaround for a full day at another dealer, Mike got me into a better vehicle and made the process seamless and enjoyable. As frequent buyers, I can easily say this was my best experience to date! More

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Michael Johnson and Sara was a very professional , they made sure he put no pressure on me and even took the paperwork to my father to get signatures signed very happy with my experience here, and will be made sure he put no pressure on me and even took the paperwork to my father to get signatures signed very happy with my experience here, and will be back in a year or two. 30th birthday present from my dad AWSOME.!! More

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