David Hammond

I brought my truck in, I needed an oil change and breaks and new tires. There was a slight sound that comes and goes and also The tire monitor system that I just replaced earlier this year was still showin and new tires. There was a slight sound that comes and goes and also The tire monitor system that I just replaced earlier this year was still showing to get that checked. So after a week I got a 14k bill. They said I need a new transmission, engine mount, shocks, new tire monitoring system that I just replaced this year (like xxx) and all new tires and brakes and rotors.they said my truck is going to break down anytime. That’s alarming since my truck drives great. I told them I was visiting family in Florida and need my truck and they said it won’t make it out of Maryland. After the initial shock , I decided to get my truck and do absolutely nothing. I had no choice but to cancel my trip. This was very sad because my father in law had just past away and we all were getting together for our first Christmas without the family patriarch. I decided to take it to my husband’s mechanic for a second opinion and wouldn’t you know it my transmission didn’t need to be replaced, neither did I need to replace my engine mount. I got my brakes and rotors my shocks were also fine. Grand total $1086 bucks total. This racket of a dealership that I have purchased two vehicles from and all my maintenance just lost a customer for life. To be honest I should sue for bad faith practices and being a complete fraud. I wonder how many people have the scammed of of thousands of dollars. I can not express how I will make sure no one I know ever buys a car or deal with any Koons dealership. Unethical business practices is the reason people already don’t trust dealerships. More

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Took my Acadia in for a noise problem that I could only describe as sucking through a straw from an empty glass. David H. and the service dept. did not even snicker at this but did their own diagnostics an describe as sucking through a straw from an empty glass. David H. and the service dept. did not even snicker at this but did their own diagnostics and found an exhaust bracket snapped. Within 2 days I had my Vehicle back, just as I was told. More

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We brought our Acadia in with what we thought was a warranty issue. I turned out that our serial number was not covered. However, Dave had the vehicle checked out and advised it did needed a new shifte warranty issue. I turned out that our serial number was not covered. However, Dave had the vehicle checked out and advised it did needed a new shifter. He advised us of the estimated time for repairs and also contacted Ally about possible coverage. David as always kept us updated all the way through the process. More

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Dave and the staff are very helpful as I was going through a difficult time to accommodate for my needs and did a great job and getting my truck in a timely manner back to me so I’m very grateful than through a difficult time to accommodate for my needs and did a great job and getting my truck in a timely manner back to me so I’m very grateful thank you, Dave More

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The service advisors at KOONS have never screwed me. They give me good prices for the services that is required. I once had a messed up transmission and they fixed it within a couple of days! Unbelievab They give me good prices for the services that is required. I once had a messed up transmission and they fixed it within a couple of days! Unbelievable. I plan on keeping my truck for a while More

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Fast ,accurate, and you informative. Reasonable price. X x x x x x x x x Reasonable price. X x x x x x x x x More

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Service dept. is always friendly, and professional, David Hammond and the entire service department are GREAT! is always friendly, and professional, David Hammond and the entire service department are GREAT! More

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Always very good work is completed on time and I’m always keep in the loop. Very satisfied. keep in the loop. Very satisfied. More

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Overall excellent professional service was provided by both Dealership and Service Representative David Hammond. Was very helpful in fixing the issue I was having with my battery and satisfactorily perf both Dealership and Service Representative David Hammond. Was very helpful in fixing the issue I was having with my battery and satisfactorily performed oil change, and multi-point inspection of car. More

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Koons is absolutely an incredible dealership to work with. The entire staff from the front of the house to the back of the house is amazing. Kacey in the service department is incredible. Her level of e with. The entire staff from the front of the house to the back of the house is amazing. Kacey in the service department is incredible. Her level of expertise is extremely refreshing. More

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