Great costumer service and mechanics.
After the experience I had with another dealership with my last car, I would recommend Toyota to anyone!
After the experience I had with another dealership with my last car, I would recommend Toyota to anyone!
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by MRGN97
Verified Customer
Verified Customer
Service Price Transparency
Dec 17, 2024 -
Toyota of Scranton responded
MRGN97,
Thank you for the wonderful feedback! We’re thrilled to hear that both our customer service and mechanics exceeded your expectations. It’s especially rewarding to know we could provide a better experience for you after your previous dealership visit. We appreciate your recommendation and look forward to serving you again in the future!
Warm regards,
The Service Team
Toyota of Scranton
Toyota of Scranton gave me a fair deal on my trade-in and
on my purchase.
on my purchase.
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by suscon535
Verified Customer
Verified Customer
Service Price Transparency
Dec 13, 2024 -
Toyota of Scranton responded
suscon535,
Thank you for your feedback! We’re glad to hear you felt you received a fair deal on both your trade-in and purchase. Providing a transparent and positive experience is always our goal. We appreciate your trust in Toyota of Scranton and look forward to serving you again in the future!
Warm regards,
The Team at Toyota of Scranton
I have changed my previous rating from one star to five
stars.
The only minor concern was about the salesperson, who was terrific nevertheless, and extremely helpful, however, she could have smiled a litt
stars.
The only minor concern was about the salesperson, who was terrific nevertheless, and extremely helpful, however, she could have smiled a little more. Perhaps she was having a difficult day due to how busy the dealership was upon my appointment arrival time? I do understand her situation.
After I wrote and posted my previously negative rating review, several personnel from this dealership contacted me, we had positive conversations, and they changed their previous offer to one that was fairer. Apparently, my previous negative review raised a few red flags and the dealership reconsidered their offer?
I purchased the vehicle I wanted at a fair price and their trade-in offer was also a fair deal.
My first visit to their service department was excellent and everything was properly addressed.
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by suscon535
Dec 04, 2024 -
Toyota of Scranton responded
suscon535,
Thank you so much for updating your review and sharing your experience with us. We're truly grateful for the opportunity to make things right and are glad to hear that we could provide a resolution that met your expectations. We appreciate your understanding regarding the busy day during your initial visit, and we’ll be sure to share your feedback with our team to ensure we continue improving.
It’s wonderful to know that your experience with our service department was excellent and that you’re happy with your vehicle purchase and trade-in deal. We’re here for you anytime you need us, and we look forward to serving you again in the future. Thank you for choosing Toyota of Scranton!
Warm regards,
Mary Jo Preno
Vice President of Guest Experience
Toyota of Scranton
Always a great experience dealing with Dave Greico and
Toyota of Scranton thank you a a
Toyota of Scranton thank you a a
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by JMPLAWLER
Verified Customer
Verified Customer
Service Price Transparency
Nov 30, 2024 -
Toyota of Scranton responded
JMPLAWLER,
Thank you for your wonderful feedback! We're so glad to hear that Dave Grieco and our team continue to provide you with great experiences. Your support means a lot to us, and we look forward to serving you again in the future!
Warm regards,
The Toyota of Scranton Team
I feel special when I drop my vehicle off for service.
I don’t have to get out of my car until I’m in the building and the staff is so attentive. I was given a food voucher to use at their state-of-the-ar
I don’t have to get out of my car until I’m in the building and the staff is so attentive. I was given a food voucher to use at their state-of-the-art waiting and coffee shop area. I feel right at home here. I believe I made a good choice by buying a new Toyota!
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by MKIELAR
Verified Customer
Verified Customer
Nov 28, 2024 -
Toyota of Scranton responded
MKIELAR,
Thank you for your wonderful review! We’re so glad to hear that you feel special every time you visit us for service. Providing a comfortable, convenient, and welcoming experience is what we strive for, and it’s great to know you enjoy our attentive staff and amenities. We’re thrilled that you feel at home here and confident in your choice of a new Toyota. We truly appreciate your kind words and look forward to serving you again in the future!
Warm Regards,
The Service Team
Toyota of Scranton
Always an easy,no hassle,no pressure experience with
whatever my Toyota Dealer needs may be
whatever my Toyota Dealer needs may be
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by rjs671
Verified Customer
Verified Customer
Service Price Transparency
Nov 28, 2024 -
Toyota of Scranton responded
rjs671,
Thank you for your wonderful feedback! We’re delighted to hear that you consistently have an easy, hassle-free, and pressure-free experience with us. Providing a seamless and enjoyable experience for all your Toyota needs is our top priority. We look forward to serving you again in the future!
Warm regards,
The Service Team
Toyota of Scranton
Everything was great as usual.
Performed warranty covered service correct and in a timely manner.
Performed warranty covered service correct and in a timely manner.
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by JALMY30
Verified Customer
Verified Customer
Service Price Transparency
Nov 23, 2024 -
Toyota of Scranton responded
JALMY30,
Thank you for your kind review! We're glad to hear everything went smoothly and that we were able to complete your warranty service correctly and on time. Providing great service is always our goal, and it's wonderful to know we met your expectations. We appreciate your continued trust and look forward to assisting you again in the future!
Thank you,
The Service Team
I wanted to express my appreciation David's your
exceptional work on my servive appointment. His extraordinary attention details, as well as my time, and ability to deliver high-quality results by h
exceptional work on my servive appointment. His extraordinary attention details, as well as my time, and ability to deliver high-quality results by having my service appointment completed in a timely fashion. Hopefully he can be recognized for his outstanding customer service skills.
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by MOZARTX007
Verified Customer
Verified Customer
Service Price Transparency
Nov 22, 2024 -
Toyota of Scranton responded
MOZARTX007,
Thank you for sharing your thoughtful review! We’re delighted to hear about your positive experience with David during your service appointment. His dedication to attention to detail, respect for your time, and commitment to delivering high-quality results are exactly what we strive for at Toyota of Scranton.
We will certainly make sure David is recognized for his outstanding customer service skills. Your kind words mean a lot to him and our entire team.
If there’s anything we can do to improve your experience even further, please let us know—we’re always looking for ways to serve you better. We look forward to assisting you again in the future!
Warm Regards,
Mary Jo Preno
Vice President of Guest Experience
Toyota of Scranton
The experience at Toyota of Scranton is always top-notch.
Facilities are great, comfortable and supportive to those who can do a little work and then environment. Snack area is great. Most importantly, howev
Facilities are great, comfortable and supportive to those who can do a little work and then environment. Snack area is great. Most importantly, however, the services great. Work done and the craftsmanship also great. Dave Grieco is excellent. Very helpful and always goes the extra mile to help you. Keeps me updated about the plan for my vehicle at all times. He is a big reason I come back all the time
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by KENG
Verified Customer
Verified Customer
Service Price Transparency
Nov 12, 2024 -
Toyota of Scranton responded
KENG,
Thank you for such a wonderful review! We're delighted to hear that you've consistently had a top-notch experience at Toyota of Scranton. We’re glad you enjoy our facilities and snack area – we work hard to make our space comfortable and productive for our guests. We're especially pleased that Dave has been a helpful and reliable part of your visits. Keeping our customers informed and going the extra mile is what we're all about, and we're so glad Dave’s efforts keep you coming back. Thank you for your loyalty – we look forward to seeing you again!
Warm regards,
The Service Team
Toyota of Scranton
I have to wait 2 1/2 hours to have my car inspected.
I was told it would be between an hour and an hour and a half.
The service representative did comp my inspection.
I was told it would be between an hour and an hour and a half.
The service representative did comp my inspection.
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by COLJO46
Verified Customer
Verified Customer
Nov 12, 2024 -
Toyota of Scranton responded
COLJO46,
Thank you for sharing your feedback with us. We apologize for the extended wait time; we understand how valuable your time is, and we're sorry we didn't meet the original estimate. We appreciate your patience, and we're glad to hear that our team could offer the inspection at no charge. Please know that we’re committed to improving our process to provide a more accurate timeline for all our guests. We hope to serve you more efficiently in the future.
Regards,
Mary Jo Preno
VP of Guest Experience
Toyota of Scranton
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