David Grieco | Page 2

Toyota of Scranton responded

Hi GUMP33073, Thank you for your wonderful review! We’re delighted to hear that you and your wife felt so well taken care of during your visit. Creating a comfortable, welcoming environment is just as important to us as providing professional service, so it’s great to know the refreshments, waiting area, and our team helped make your experience memorable. Your comparison to Manhattan certainly made us smile! We truly appreciate your kind words and look forward to welcoming you both back to Toyota of Scranton in the future. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Imv1029, Thank you for your continued trust in Toyota of Scranton! We're delighted to hear that each visit has been a positive one. It's wonderful to know you enjoy our waiting area, appreciate the complimentary refreshments, and that your service advisor helps you keep your vehicle running its best while staying mindful of both your warranty and your budget. We truly appreciate your kind words and look forward to providing you with the same great experience for many years to come. Safe travels! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Hi Gary, Thank you for your outstanding review! We truly appreciate your loyalty over the past five years and are honored that you've trusted us with two of your trucks. It's wonderful to hear that David has consistently provided honest advice, prioritized your vehicle's needs, and earned your confidence along the way. We'll be sure to share your kind words with him—they'll mean a great deal. Thank you for choosing Toyota of Scranton, and we look forward to taking care of you and your truck for many years to come! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

PEPARTYKA, Thank you for the 5-star review! We're delighted to hear you received a great value on your oil change and that our team treated you so well during your visit. We appreciate your kind words and your trust in Toyota of Scranton. We look forward to seeing you again for your future service needs! Take care, The Service Team Toyota of Scranton

Toyota of Scranton responded

jgvanderpool, Thank you for your feedback. We understand how receiving a free inspection offer shortly after paying for an inspection could be frustrating. Our promotional offers are distributed periodically and are typically not retroactive to services already completed. We appreciate you bringing this to our attention, as it helps us better understand how these communications may be perceived by our guests. Thank you for choosing Toyota of Scranton, and we hope to continue serving you in the future. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

BIGGMACC, Thank you for your kind review! We're delighted to hear that you consistently receive timely service and that our team has been professional and courteous during your visits. We also appreciate your suggestion regarding oil change coupons and will be sure to share your feedback with our team. Thank you for choosing Toyota of Scranton—we look forward to seeing you again! Warm Regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

GKH7867, Thank you for your kind review! We're thrilled to hear that David provided an exceptional service experience. Clear communication, efficiency, and delivering on promised timelines are all important to us, and we're glad David made your visit a positive one. We appreciate your trust in our team and look forward to serving you again at Toyota of Scranton. Take care, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

KENG, Thank you so much for the wonderful review! Hearing that you were treated so well and felt at home throughout the entire experience means a great deal to our team. Our goal is always to provide great service, a fair and transparent experience, and to make every guest feel valued from start to finish. We truly appreciate your trust in Toyota of Scranton and are honored to know you would not want to go anywhere else. Congratulations on your new vehicle, and thank you again for allowing us to be part of such an important purchase! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

KDWEG, Thank you so much for your kind words and continued trust in Toyota of Scranton over the years. We truly believe every guest and every vehicle matters, no matter the age or mileage, and we’re so glad that commitment has been reflected in your experiences with us. David Grieco and our team work hard to provide courteous, helpful service, and your recognition means a great deal. We appreciate your recommendation and look forward to being here whenever you need us! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

FENNERALISSA1, Thank you for sharing your first service experience with us. We’re so glad Stephanie made it a positive one by being kind, informative, and taking the time to explain everything clearly. We know a first visit sets the tone, and we appreciate the opportunity to earn your trust. Thank you for choosing Toyota of Scranton! Warm regards, ~The Service Team Toyota of Scranton