David Araujo

The Longo Toyota of Prosper team is always very professional and friendly. They seem to recognize that my time is valuable as well and my car is in and out in no time at all. professional and friendly. They seem to recognize that my time is valuable as well and my car is in and out in no time at all. More

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Had concern. Inspected addressed corrected and communicated clearly as to why. Friendly and professional staff. Kudos to management obviously great hiring and tra Inspected addressed corrected and communicated clearly as to why. Friendly and professional staff. Kudos to management obviously great hiring and training going on behind scenes. Will confidently return for service. More

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I bought new my 2000 Tundra 4x4 8 cylinder Lexus Engine in August of 2000 and had it 23 years now. I have kept it immaculate and in great running condition thanks to Toyota Master Certified Techs and Toyot in August of 2000 and had it 23 years now. I have kept it immaculate and in great running condition thanks to Toyota Master Certified Techs and Toyota Parts the total time I have owned this vehicle. Today I got my Tundra Inspection, Alignment and had them Check on BR Tire not going on smoothly on Stud Shanks on BR Axle after just purchased 4 new MICHELIN Tires. Billy Stewart over Operations of Service Maintenance of all Mechanic Techs and Vehicles determined problem on BR Axle was collection of debris formed on my 23 year old Tundra Rim Chamfer metal that aligns and centers the Wheel on the Axle…he repaired it by smoothing the metal and applying Copper, a third metal to neutralize the two Different Metals on the existing Chamfer that allowed the centering of the Rim more smoothly on the BR Axle stud shanks that accept Lug Nuts. I hope I explained this correctly as Billy explained to me. He showed me the Wheel Rim as he explained this to me which help me understand the repair. Billy is exceptionally talented and brillant in his job with 20+ years of experience (don’t remember exact number he told me). He is very Customer Friendly and helpful to Customers by explaining and showing repairs in Laymen terms that I can understand. He helped me with another recent repair on a complex matter. Thanks so much to Billy Stewart (have learned so much from him) and Kenneth James my Certified Toyota Service Writer, David Araujo Manager over all Service Writers and Toyota Certified Master Tech Chris Storment. They all work very well collectively in getting the best results for the Customer. The price was super fair for their work. I appreciate all the collective work performed that made me a happy satisfied Customer! Great Work Longo Toyota! Thanks again Billy! More

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I have owned 47 Toyota's in 25 years of driving. Some were new, some were old, but all were nice condition and great cars! 6 of those 47 were new, and 6 of the 7 were purchased new with Tony Bailey Some were new, some were old, but all were nice condition and great cars! 6 of those 47 were new, and 6 of the 7 were purchased new with Tony Bailey at Longo Toyota of Prosper. Tony makes it simple. Probably a little too easy for me actually, but he never sells me anything. I tell him what I want, he calls me when he finds one. Sometimes it takes a few months, other times it takes less than a day. But he is always happy when he finds me the exact car, color, trim I am looking for. Most recently, he found the exact truck I was interested in. I was a little apprehensive, but I knew that this truck would be hard to find again, and I was given ample time and no pressure to decide to do the deal. There is no pressure, there is no hidden agenda with him. He lets the customer make their own decision. He goes the extra mile to make sure everything is handled smoothly. I know instances, where he stays late or comes in early or on his days off to meet the customer. He has done it for me, and several other of his clients. He does what it takes, to provide EXCELLENT customer service. I cannot thank him enough. I have bought a lot of vehicles both Toyota and other brands from area dealers and by far HANDS DOWN, he makes the best experience possible. I also drive 25 miles and pass 3 other closer Toyota dealers, to come to Longo Toyota of Prosper. I have become more than customer of Tony Bailey, I am a friend and I consider him as such. A great man, doing great things! With that being said, when I am at Tony's desk, he sits by a gentleman named "RW" and he always is friendly to me, chats and says it is always good to see me. I am greeted by the lovely Trayce Carter, who always comes and talks to me when I am in for service. She is super sweet. Definitely the person you want, out doing PR for the dealership! Upper management guys always ask how I am and make a point to acknowledge me, and give me a good customer experience. You guys are tagged in this post and know who you are. Thank you! Stephen Wedderburn and Harvey Portwood are great! Kenneth James and Doug Ranzer always keep me serviced and get me on the books when I need service. Services are completed timely and correct the first time. Thank you guys as well! Billy Stewart runs the shop and the service side of the dealership. I first met him in 2018 with a bad alignment and wheel balance completed at another Toyota dealer. Billy test drove the truck with me and listened to my concerns. He got everything handled and took car of the problem, that two other dealers ignored. Billy has also helped me on a few oddball issues with my vehicles and fixed them. He is always quick to provide logical rationale and reasoning and advice to me, and other customers and workers when needed. I am glad to know him and consider him a friend as well. It is a great dealership to buy and service with. I have only had one less than great experience, and everyone from the top down, did what was necessary, to make the best of the situation. I appreciate all they have done for me and my family. I will keep my current vehicles for a while, but will continue servicing and will buy from them again, if the need arises. Keep doing what you are doing. Do not mess with success! More

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August 2023: Keneth James my service advisor was exceptionally great, took great care with listening to all my needs and got my routine service maintenance completed, even found a nail in tire got i exceptionally great, took great care with listening to all my needs and got my routine service maintenance completed, even found a nail in tire got it patched it up, plus got my break fixed like new with his service team! Anytime I call and ask any help with maintaining my Toyota Corolla, Keneth always does his phenomenal job! I will miss him if he leaves Longo Toyota of Prosper because I can trust him with my Corolla!! I highly recommend Longo Toyota of Prosper and recommend highly Keneth James for all your routine maintenance service needs for your cars. David Araujo used to be my service advisor and he is now promoted to way up! Next Keneth James also will be promoted way up, then what am going to do? They both have been very good and unbelievably kind to me, giving the best professional customer service all the time! We all need a doctor for our health, same way we need trustworthy routine auto maintenance place for all our vehicles and mine is Longo Toyota of Prosper!! Give it a try if you have never been to Longo Toyota of Prosper!!! Keneth and David thank you both for giving me nothing but exceptional service!!! More

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Thanks Longo Toyota for repairing my RR Axle Seal under Warranty work from 10-13-22 Repair. Warranty work from 10-13-22 Repair. More

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I have had no problems in trusting my Toyota Corolla for my routine service needs with David Araujo, Kenneth James and Dean Maiden. Thank you Dean Maiden for taking care of my service changes in my car rece my routine service needs with David Araujo, Kenneth James and Dean Maiden. Thank you Dean Maiden for taking care of my service changes in my car recently. I appreciate all three of you!! Please know you all keep us the customers safe on the roads with your expertise in the car maintenance! We the customers want to have that connection with you all like how we have the connection and trust with our doctors. Hope you all realize your hard work is always very much appreciated!!! Thank you David and Kenneth, anytime I have questions you both are always more than gracious to clarify or answer my questions. More

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A friendly service and professional work across years. Great location and facilities, I can work or enjoy Tv while waiting. Always updated even when when agent is out of office. Recommendations provided a Great location and facilities, I can work or enjoy Tv while waiting. Always updated even when when agent is out of office. Recommendations provided and prioritized. Service manager pending on progress. Highly recommended. More

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Kenneth James took care of my car needs this time again as always! Got my state inspection and a stud on wheel replaced. With having only one vehicle, I rely on my life safety and the dependdndability on m as always! Got my state inspection and a stud on wheel replaced. With having only one vehicle, I rely on my life safety and the dependdndability on my beloved Toyota Corolla to Longo Toyota of Prosper, with my long commute to work 5 days a week! Kenneth James and his manager David Araujo both are my Guardian Angels when it comes to my car safety. I can trust them both with my car and count on them! Thanks to the talented certified mechanics and technicians who worked on my car! Trevor the first person to take my car into the Garage is so polite and knows how to treat customers! Of course he learnt from Kenneth and David how to treat customers!! Overall satisfied with my team of professionals who took care of my Corolla! You all are rock! Keep excelling every day as you keep each and every customer safe and happy, by taking excellent care of their vehicles! Safety First, they say, and our lives depend on the workmanship of your great mechanics who keep our cars running safe and efficient everyday, each mile at a time! More

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My experience was good from the employees to the service I would recommend to my friends I would recommend to my friends More

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