Darrick Tolliver | Page 10

Dealership was clean and organized. All of the employees were friendly and ready to help. All of the employees were friendly and ready to help. More

by erwhite82 Verified Customer Verified Customer

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Outstanding from beginning to end, Darrick and Andres were extremely helpful and knowledgeable. A pleasure to work with. Also, Mike Terese/Koons Ford has been servicing my vehicle(s) since 2011. Always were extremely helpful and knowledgeable. A pleasure to work with. Also, Mike Terese/Koons Ford has been servicing my vehicle(s) since 2011. Always good/honest/convenient service. More

by SFORMAN Verified Customer Verified Customer

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When I called the dealer about a particular car on the lot the salesman rearranged his schedule to be there when I arrived. The car was out front and ready to test drive. All the paperwork went smoothly. lot the salesman rearranged his schedule to be there when I arrived. The car was out front and ready to test drive. All the paperwork went smoothly. Great experience! More

by zedertal Verified Customer Verified Customer

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Darrick was awesome. He was straight forward and didn’t push the suv but provided answers to questions! He was straight forward and didn’t push the suv but provided answers to questions! More

by fordno50 Verified Customer Verified Customer

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The team was professional in each aspect of my purchase which was a lengthy process due to my schedule. which was a lengthy process due to my schedule. More

by penn25er Verified Customer Verified Customer

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I ordered my Bronco at debuted and the wait finally came to an end. They had the bronco inside waiting for me when I walked in. The excellent experience I had at koons ford of Annapolis is unmatched by any to an end. They had the bronco inside waiting for me when I walked in. The excellent experience I had at koons ford of Annapolis is unmatched by any other koons dealership. More

by Tyler M Verified Customer Verified Customer

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This had better be the last time I get essentially this same survey . two words same survey . two words More

by mtbcpapc Verified Customer Verified Customer

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Darrick Tolliver our sales representative was great, he came in on his day off and did his best to make the purchase experience as pleasant as possible. He took the time to sit with us in our new Mustang M came in on his day off and did his best to make the purchase experience as pleasant as possible. He took the time to sit with us in our new Mustang Mach-E and go through all the features and settings and we really appreciated that extra effort. The dealership organized financing for us with Ford credit and that was a pleasant experience. However, the dealership management clearly needs some customer service training. Our car was always going to be registered in Florida and this was made clear when we ordered the car some eight months ago. Florida does not issue front bumper plates. For what ever reason the dealership proceeded to drill into our brand new beautiful white front bumper and install a black front plate with the Koons Ford license plate surround. We are extrely disappointed with this assault on our otherwise perfect vehicle purchasing experience. Darrick Tolliver apologized for the error, but when we asked the manager to replace the bumper he had the audacity to imply that it was our fault the plate was added and that if wanted a new bumper we could buy one. At no point did he apologize for completely screwing up our $70,000 car. His attitude was quit frankly disgusting If he ever had any customer service training it certainly was not evident. Unfortunately this has caused us to have a sour taste in our mouth about the whole transaction and we cannot say that we will be recommending to our friends and family that Koons Ford as a good place to buy a car. More

by windybagpipe Verified Customer Verified Customer

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Darrick, could not have been more helpful or knowledgeable, all around a good guy will recommend him to any friend who would be in the market for a new car or truck. knowledgeable, all around a good guy will recommend him to any friend who would be in the market for a new car or truck. More

by tomrob4452 Verified Customer Verified Customer

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Darrick made the process quick and easy. Helped me find the right Bronco to fit my driving needs! Helped me find the right Bronco to fit my driving needs! More

by brian@neighborhoodsigns.com Verified Customer Verified Customer

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