It was a great service I recommend going to do the
service there with u guys
service there with u guys
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by Miguelzuno
Verified Customer
Verified Customer
Service Price Transparency
Dec 31, 2024 -
Norm Reeves Honda Superstore Cerritos responded
Thanks, Miguel! We appreciate your positive feedback for our service team and look forward to helping you maintain your vehicle for many miles to come.
They were very helpful and did really well at explaining
everything to me. Everything went well.
everything to me. Everything went well.
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by chris27bunyi
Verified Customer
Verified Customer
Nov 25, 2024 -
Norm Reeves Honda Superstore Cerritos responded
Congratulations on your new Honda, Chris! We're glad that you felt confident with your decision on a car with all the information that our staff could provide to you. If you need anything else, please do not hesitate to reach out. Thank you!
The process took way too long being that we financed
through our bank. You should make it a little easier to purchase a car especially when using other financing. Even trying to hand the check over was
through our bank. You should make it a little easier to purchase a car especially when using other financing. Even trying to hand the check over was ridiculous, we had to wait, again, for a the finance dept to accept it, and wait and wait!!!!
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by Alicevilla
Verified Customer
Verified Customer
Nov 14, 2024 -
Norm Reeves Honda Superstore Cerritos responded
Congratulations on your new-to-you Honda, Alice! We understand your frustration with the wait to get behind the wheel. We will look into our processes to see what can be streamlined for customers in the future. Thanks for sticking with us, and we hope that when you return, that you will enjoy a five-star experience!
Darrell is always amazing!
Makes all of our transactions smooth and effortless! Have been working with him for years and look forward to continue to work with him. We refer all
Makes all of our transactions smooth and effortless! Have been working with him for years and look forward to continue to work with him. We refer all our friends and family to him.
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by Eileen
Verified Customer
Verified Customer
Nov 14, 2024 -
Norm Reeves Honda Superstore Cerritos responded
Congratulations on your new Honda, Eileen! We appreciate your loyalty to our dealership, and we will pass on your compliments to Darrell. Thanks so much for recommending us to your family and friends, and we're looking forward to working with you for many more years!
Great service, always easy to drop the car and pick up
the car. They explain all work ahead of time.
the car. They explain all work ahead of time.
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by Jadigi
Verified Customer
Verified Customer
Service Price Transparency
Nov 08, 2024 -
Norm Reeves Honda Superstore Cerritos responded
We're glad that our drop-off/pick-up works well for you! We're also pleased that you feel well-informed about the services that your Honda receives. Thank so much, and please let us know what else we can do for you!
Horrible customer service from the Advisor and manager as
well. Didn’t even solve my problem or concerns. No updates!!!
well. Didn’t even solve my problem or concerns. No updates!!!
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by adlis
Verified Customer
Verified Customer
Other Employees Tagged:
Samantha Alejo, Jonathan (Advisor)
Oct 24, 2024 -
Norm Reeves Honda Superstore Cerritos responded
We'd like to hear about the issues that you encountered when you brought your Honda in for service, adlis. That way, we can discuss the issues we need to improve upon with our service staff and give you a five-star experience next time. Please contact our dealership to discuss these matters with our dealership representatives. Thank you.
Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com
Quick finish time as well as great customer service.
I recommend Joseph, he's an awesome service representative.
I recommend Joseph, he's an awesome service representative.
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by rdcharles2864
Verified Customer
Verified Customer
Service Price Transparency
Oct 22, 2024 -
Norm Reeves Honda Superstore Cerritos responded
Thank you for the excellent feedback! We’re always ready to assist you with your future needs.
This is my 3rd Honda but my first time at this location
and my experience couldn't have gone better.
I can't wait to be back.
and my experience couldn't have gone better.
I can't wait to be back.
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by kenny34
Verified Customer
Verified Customer
Other Employees Tagged:
Chris Delgadillo
Oct 21, 2024 -
Norm Reeves Honda Superstore Cerritos responded
We’re glad to hear you had a great experience! Let us know how we can assist you in the future.
Fast, reliable, communicative, helpful, and easy!
I love taking my car here to get service and even to buy cars here!
I love taking my car here to get service and even to buy cars here!
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by Destinygast1
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2024 -
Norm Reeves Honda Superstore Cerritos responded
We're glad you had a great experience with us! Looking forward to seeing you again.
Quick efficient service very informative and polite crew
members clean facilities organized very well happy with everything
members clean facilities organized very well happy with everything
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by brittneyj_5
Verified Customer
Verified Customer
Service Price Transparency
Oct 18, 2024 -
Norm Reeves Honda Superstore Cerritos responded
Thank you for leaving a five-star review! We are happy to hear about your experience with our service team. We hope you choose us again for your future service needs.
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