Darrell Gough

Our experience with Casey and the entire team exceeded our expectations. Everyone was welcoming and friendly. Casey's knowledge and expertise in all aspects of the process helped make the buying experien our expectations. Everyone was welcoming and friendly. Casey's knowledge and expertise in all aspects of the process helped make the buying experience much easier for us. There was no rush by anyone to sell us a car that was not our dream vehicle. Extensive searches were done to locate a car for us. Casey's commitment to finding us the car we wanted made all the difference in our experience. He helped us get the app up and running on our phones - much appreciated. Casey has offered multiple times to have us return to go over any questions we have. We look forward to seeing him again - and the entire team - for follow-up on our new car. More

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Exceptional experience! Working with Darrell Gough was a pleasure. He's extremely professional, attentive and very knowledgeable about the Mercedes brand. I wouldn't hesitat Working with Darrell Gough was a pleasure. He's extremely professional, attentive and very knowledgeable about the Mercedes brand. I wouldn't hesitate to recommend him! More

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We have been buying Mercedes Benz cars since 1982 and Darrell is the best sales professional we have ever met! We were impressed with not only his outgoing, sincere, authoritative personality but also w Darrell is the best sales professional we have ever met! We were impressed with not only his outgoing, sincere, authoritative personality but also with his knowledge of the subject area and his determination to find the Mercedes we were looking for. We could not be more pleased. He is a superstar! Also, everyone else we met at your dealership treated us like family. Thank you. More

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am so pleased with the level of customer service I received from this dealership. From the moment I walked in I felt apart of the family. Darrell & Dean went above and beyond to secure "Bella" my new received from this dealership. From the moment I walked in I felt apart of the family. Darrell & Dean went above and beyond to secure "Bella" my new 2024 GLE53. Now lets get into it.... I am a person that suffers from anxiety when I'm overwhelmed. For the first time ever, I was able to chill. They made sure that all my wants and needs were meet and looked out for me as if they could read my mind. Darrell spend time even after he was off to show me how to.operate my new vehicle. We are now family!! I highly recommend purchasing from this dealership. They are stuck with me! Thank you for everything I am forever grateful and will refer others to experience what I experienced Excellence at its best! More

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Our salesman, Darrell Gough, and sales manager, Dean Cunningham, provided my wife and me with an exceptional buying experience. Dean showed great empathy for the fact that our trade-in had lost value du Cunningham, provided my wife and me with an exceptional buying experience. Dean showed great empathy for the fact that our trade-in had lost value during the time it took for our custom ordered car to arrive. Darrell spent a considerable amount of time going over the vehicle's features, answering questions we didn't even know we had. His commitment to his customers is unparalleled. We highly recommend him to anyone seeking a superb car buying experience. More

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Darrell Gough was amazing. He educated on the experience of buying a Mercedes used and new. He was very helpful. Even though the car of my choice was not available in my pri He educated on the experience of buying a Mercedes used and new. He was very helpful. Even though the car of my choice was not available in my price range, he took my information and will let me know if he sees anything in the future. I will definitely recommend him to family and friends. More

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The dealership is nice and clean with great coffee! !!! Plus, the Darrell Gough the salesman that assisted me was very professional, knowledgeable and thorough!!! !!! Plus, the Darrell Gough the salesman that assisted me was very professional, knowledgeable and thorough!!! More

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Mercedes-Benz of Annapolis sales process is 5-stars plus. I had called ahead to test drive a used Porsche Macan S. Wayne followed up to ensure I had no problems finding the dealership. It was raining the I had called ahead to test drive a used Porsche Macan S. Wayne followed up to ensure I had no problems finding the dealership. It was raining the day I arrived, but Wayne had fully detailed the car and left it in the car port for me to view before the test drive. He said "I know we plan to take it in the rain, but I'd like for you to look over the vehicle to make sure you are comfortable with the condition before we drive. I'd also like you to stay dry while doing it." To say I loved the vehicle was an under statement. After the test drive we sat down to discuss next steps. No pressure, just an open conversation. After some great discussion about the vehicle, price, inspection, etc. I decided to purchase the vehicle. The only problem was I lived an hour and a half away, and had another car I was driving. Wayne said no problem... we will ship your car back to you (at no cost). They filled the new car up with gas, I signed the paperwork and was on the road. Car showed up next day no problems. If you are in the market for a car, any car.... I highly recommend Mercedes-Benz of Annapolis. Ask for Wayne. I've been in the car business for a long time... and hands down, this was the best sales experience I've ever had. I will be calling them again for my next car for sure. Thank you Mercedes-Benz of Annapolis. More

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Mr. Darrell Gough at Mercedes-Benz of Annapolis was an incredible educator and salesman. Thanks incredible educator and salesman. Thanks More

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