Casey Duffy

**UPDATE – October 25, 2026** I would like to update my previous review regarding my experience with Mercedes-Benz of Annapolis, specifically my request to cancel approximately $8,000 in optional extend my previous review regarding my experience with Mercedes-Benz of Annapolis, specifically my request to cancel approximately $8,000 in optional extended warranties purchased with my 2026 Mercedes-Benz E450. First, I want to reiterate that my overall vehicle purchasing experience was positive. I appreciated the professionalism, courtesy, and customer service Mr. Casey Duffy and the sales team provided. My dissatisfaction stemmed from the lack of timely communication and follow-through regarding my warranty cancellation request, which I submitted shortly after purchasing the vehicle. Since posting my original review, the dealership's General Sales Manager, Mr. Gabriel Walman, has begun taking steps toward addressing my concerns. I appreciate their attention to this matter and their willingness to work toward a satisfactory resolution. However, the matter remains pending. I am awaiting formal confirmation that the warranties have been canceled and that the applicable refund has been processed and credited toward my outstanding vehicle loan balance. I believe in giving credit where it is due, just as I believe in holding businesses accountable for their commitments. I remain hopeful that Mercedes-Benz of Annapolis will resolve this matter promptly and professionally. Once you confirm the cancellation and refund, I will gladly update my review to reflect the final outcome. Thank you to the dealership's management team for addressing my concerns. 21 October 2026 First, to any potential customer, know that I am satisfied with the overall customer care I received here from Casey and the friendly sales staff. The problem arose after I chose a vehicle and sat with the finance person, Larry C., who sold me snake oil in the form of unnecessary in-house warranties. Larry's failure to help me cancel these warranties has soured my overall experience and satisfaction with this dealership. Formal Warranty Cancellation Request; Immediate Management Attention Required. To the Management of Mercedes-Benz of Annapolis: I am requesting immediate management intervention regarding my unresolved cancellation of approximately $8,000 in additional warranty products purchased with my 2026 Mercedes-Benz E450. I first requested cancellation through Larry in early September 2026, days after purchasing the vehicle. This was well within my legal rights, with no ill intent behind the request. However, despite repeated follow-ups, I have received no written confirmation that you processed my request, no refund, and no corresponding credit to my auto loan balance. My decision to cancel is final. Shortly after purchasing the vehicle, I determined these additional products were unnecessary for my needs, given the existing factory warranty. I am dissatisfied with both the sales presentation and how you handled my cancellation request. Please provide the following in writing within three business days, by this coming Friday, 23 Oct 2026: Confirmation that you have canceled all additional warranty products covered by my original request. The effective cancellation date, as reflected in my original request. The refund amount for each product, including an explanation of any deductions. Confirm whether you will issue the refund to me or credit it to my lender and provide the expected processing date. The name and direct contact information of the manager responsible for resolving this matter. If you require a cancellation form or additional documentation, please send it immediately and explain why you did not provide it when I first requested cancellation. I expect a substantive written response and prompt resolution. Respectfully, Jose W. Jaquez (631) 609-5125 william.jaquez@yahoo.com More

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Casey was very courteous, informative without being pushy. Casey explained everything throughout my purchase process and even stayed late to ensure successful closure of the deal. Thank you Casey. You pushy. Casey explained everything throughout my purchase process and even stayed late to ensure successful closure of the deal. Thank you Casey. You are awesome! More

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Casey was a true professional, guiding us through the process of acquiring our first CPO Mercedes Benz. We could not have asked for a better associate to lead us through the process. We look forward to f process of acquiring our first CPO Mercedes Benz. We could not have asked for a better associate to lead us through the process. We look forward to future purchases and thoroughly enjoy our new car. More

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Casey Duffy was friendly and informative. Navigating us through the different model offerings, helping us to narrow our choice to the suv that we purchased. Navigating us through the different model offerings, helping us to narrow our choice to the suv that we purchased. More

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Casey is very knowledgeable, pleasant and helpful… made the process painless and followed up after the sale to make sure I was happy the process painless and followed up after the sale to make sure I was happy More

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Casey was a referral and was absolutely excellent to work with. He gave me a great deal, communicated clearly, and made the entire process smooth and enjoyable. Highly recommend working with Casey! with. He gave me a great deal, communicated clearly, and made the entire process smooth and enjoyable. Highly recommend working with Casey! More

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From the very beginning of the process to the final steps, the Annapolis dealership consistently provided excellent treatment. The staff's hospitality made me feel welcome and valued as a customer. Add steps, the Annapolis dealership consistently provided excellent treatment. The staff's hospitality made me feel welcome and valued as a customer. Additionally, their deep knowledge of Mercedes-Benz vehicles gave me great confidence in my decision-making. Thank you to everyone who helped me purchase my GLC300. Based on my experience, I highly recommend Mercedes-Benz of Annapolis to anyone considering buying a car. Their commitment to excellence truly sets them apart. Happy Owner More

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Mercedes of Annapolis makes the experience in automobile purchasing a pleasant experience. Casey was prepared and knowledgeable, and quickly worked to minimize my time purchasing my MB GLC. purchasing a pleasant experience. Casey was prepared and knowledgeable, and quickly worked to minimize my time purchasing my MB GLC. More

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⭐️⭐️⭐️⭐️⭐️ – Shoutout to Casey! Amazing experience at Mercedes-Benz of Annapolis! Huge shoutout to Casey for going above and beyond he stayed late, knowledgeable, patient, explaine Amazing experience at Mercedes-Benz of Annapolis! Huge shoutout to Casey for going above and beyond he stayed late, knowledgeable, patient, explained everything clearly, and made sure I was completely satisfied. Allen in finance and Asher the manager were also fantastic. The entire team provided top-notch service. I look forward to working with them again. I highly recommend this dealership and especially Casey! Thank you More

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I have dealt with MB of Annapolis for many years and bought several cars from them. I would never go anywhere else! From service to new car sales, I knew that i could count on their fairness and int bought several cars from them. I would never go anywhere else! From service to new car sales, I knew that i could count on their fairness and integrity. The sales associate, Casey Duffy was patient, knowledgeable and personable. In the future I will seek his services again. More

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