Darla Muckley | Page 94

What a first visit ! We bought a 2017 Outback thru Craigslist last week. Brought it into Tucson Subaru today to get lube, oil, filter and checked over. Had a great exper We bought a 2017 Outback thru Craigslist last week. Brought it into Tucson Subaru today to get lube, oil, filter and checked over. Had a great experience. The service rep, Jesse, did a good job, touched all the bases without trying to oversell unnecessary work. Personable and knowledgeable. We asked about an extended service warranty so Jesse took us over to see Traci in Finance. She did a very credible job of showing us our options and pricing. The level we chose was a couple of hundred dollars less that what we found online. Traci took us over to see the lady who schedules the regularly scheduled classes to help new car owners learn all the features. We're welcome even though we didn't buy the car there. Also, introduced us to Darla, the New Vehicle Delivery Specialist. She's also the new car tech guru and is open to our questions, once we figure out what they are. Finally, the car we bought had a broken tail light and some broken plastic on one of the rear view mirrors. Will, in Parts, was all over it. He volunteered to put my box in the car, out in service. Turns out, while he was out there, he went ahead and installed the tail light and popped the new plastic on the mirror. Something I could have done, but way thoughtful of him. So, now, because of all this great treatment, we're pretty well trapped into revisiting this dealership for our service needs. I've heard good things about them from others, thought it was just part of the Subaru cult thing, but it turns out it's true. Oh, yea. We were in a few weeks ago and looked at and drove a couple of models, new and used. Dealt with Jack McVey. Today, he noticed our name on a list of service appointments, came to find us and congratulate us on acquiring an Outback even though he didn't make the sale. He'd be a good one to look up if you're visiting to look at cars. Low key, no BS. Finally ... the coffee is great. More

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Hooray for Love-Encore Technology and Features Delivery! I have purchased three cars from Tucson Subaru since 2013. On the latest occasion, in early March, my new vehicle (a 2018 Forester 2.5i) came with m I have purchased three cars from Tucson Subaru since 2013. On the latest occasion, in early March, my new vehicle (a 2018 Forester 2.5i) came with more gee-whiz features than ever before, from the Bluetooth link that can be established between my cell phone and the car's audio system, to new ways to step through the dashboard display settings that enable you to monitor trip mileage and fuel consumption. This produced a certain degree of bafflement in me about how to program these functions. Comes Darla Muckley to my rescue! She's a New Vehicle Delivery Specialist and au courant with the latest in-dash technology. When I came in this morning to clear up some mysteries about it, she set me straight in less than 30 minutes. Now I feel that I am in control of my car, and not the other way around. She really makes "Love-Encore" more than a mere slogan. Many thanks, Darla! More

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Love-encore delivery Loved that we were able to be in our own, new vehicle while learning more about it! Darla showed enthusiasm and much patience while teaching us about Loved that we were able to be in our own, new vehicle while learning more about it! Darla showed enthusiasm and much patience while teaching us about our vehicle. Thank you. , Darla!! More

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Outstanding Very helpful as there is much to learn and Darla was able to answer all our questions and invited us back if need additional help. Very helpful as there is much to learn and Darla was able to answer all our questions and invited us back if need additional help. More

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Patience was her virtue! Darla patiently walked us through all the tech features of our month old Forester. We had been struggling with STARLINK and several other tech feature Darla patiently walked us through all the tech features of our month old Forester. We had been struggling with STARLINK and several other tech features. She made it all easy and adjusted setting to fit our preferences. Thanks so much. More

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Very good dealer follow-up. I had a great visit with Darla Muckley, who handles the free after-sale demonstration of all the Subaru features. This was important to me because I'm I had a great visit with Darla Muckley, who handles the free after-sale demonstration of all the Subaru features. This was important to me because I'm entirely new to the EyeSight safety systems and the huge menu of infotainment options. Darla has encyclopedic knowledge of all the Subaru models, so I learned a surprising amount. And she has a friendly manner that made the visit a pleasure. Kudos to Darla and the dealership for doing this. More

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Love Encore Delivery This is our first Subaru with lots of changes in technology since our last car...My husband and I knew it would be prudent, if we were to fully unders This is our first Subaru with lots of changes in technology since our last car...My husband and I knew it would be prudent, if we were to fully understand all of the many functions are new car has...we should take advantage of our one on one training being offered by our dealship. It was a great experience...Our customer care person, Darla was wonderful, patient and extremely knowledgeable. She explained what we needed know clearly and precisely.......Our Outback is a magnificent vehicle.....handles Tucson roads much better than my BMW. We are so pleased with our new car in every way...Thank you so much, Darla....I was a bit apprehensive this morning, but you made it a wonderful experience. More

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No pressure purchase Based on my research, I knew I wanted a Subaru. The difficult part was deciding if it was to be an Outback or a Forester, and if it was to be new or a Based on my research, I knew I wanted a Subaru. The difficult part was deciding if it was to be an Outback or a Forester, and if it was to be new or a certified pre-owned. Kevin McDougall, from Tucson Subaru was there to help me focus on my needs for my future car. Naturally we drove different vehicles and the strong points of each were delineated. He pointed out the benefits of new vs pre-owned. He described the benefits of a special deal offered by Subaru for the purchase of a new Subaru. So, I selected a 2018 pre-owned Outback with 4000 miles on it! It was beautiful. I loved it. But when I returned with my husband the next day, the vehicle had been purchased that morning! Oh no. But clever MrDougall, arranged a very generous purchase price on a new Outback for almost the same price as the pre-owned one I had intended to purchase. Kevin directed the easy purchase process and explained how to operate a 2018 Outback to the prior owner of a 2005 Jeep. He has me enrolled in sessions to assist me with all the technology and updates available on my new car. Appointments were made for the first maintenance checks and presented me with a great car to take home that evening. But wait. Two days after my purchase, I needed assistance to change the time on the clock on dashboard. Darla was available and showed me how to accomplish this and I’m ready for our learning session upon my return from vacation. And, one more thing. The neighbors informed me that the emoji associated with my neighborhood is a Subaru! Can’t beat that. Thank you Kevin and Tucson Subaru. Debbie Swanson Tucson,Az More

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Very helpful and informative Darla has a pleasant manner and also has excellent knowledge of the product. It was very helpful to undergo her tutorial. This service is appreciated. Darla has a pleasant manner and also has excellent knowledge of the product. It was very helpful to undergo her tutorial. This service is appreciated. More

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A good experience The service rep (Darla Muckley) was very knowledgeable in the various features of my new car. I'll enjoy driving the car more and using the different The service rep (Darla Muckley) was very knowledgeable in the various features of my new car. I'll enjoy driving the car more and using the different options. Tucson Subaru has put together a great staff for the various aspects of buying a car. More

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