Dante Barker Jr | Page 4

An overall frustrating and disappointing experience… Dante asked if we would consider their financing option if they could provide us a better rate than what we had already secured with our bank and we Dante asked if we would consider their financing option if they could provide us a better rate than what we had already secured with our bank and we said yes. He wrote down our expectations on a piece of paper and asked us to sign it. We waited for two hours while he "ran the numbers" and then finally pulled us into his office saying "I think you're going to be excited with the what I can offer" and then proceeded to offer us a higher interest rate than what we had already secured. He shared the only way we could get lower was by putting additional monies down which did not match what he had previously written and we had signed. He also stated that he had emailed us the purchase documents while we were in his office. I later discovered that he had not and messaged our sales contact. I finally received a response two days later stating that all of their computer systems were down and that's why I had not received them. After getting aggressive, I finally received the documents three days later. I can't imagine how the dealership managed to sell cars during those 3 days when their computer system was down! Additionally, we drove the car home knowing there was an issue with it. Our Sales contact, Daidrean, said he scheduled time with the service dept for us to bring it in and be fixed. I texted back to the confirm the appointment. On the day of the appointment, I drove 20 minutes to the dealership (with my 2 month old granddaughter) when I received a text stating he did not actually schedule the appointment and that I needed to use the following link to schedule it on my own. I called and left multiple messages for the manager and had to get aggressive, again, before I finally received a call back from Sakil TWO weeks later. Apparently the dealership was having "issues with their phone system" and they were not able to place any outgoing calls during that two week period!? More

by icefamily Verified Customer Verified Customer

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My service tech was prompt, informative, & very helpful. I would def come back to work w| him. I would def come back to work w| him. More

by jenthach Verified Customer Verified Customer

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Everyone was nice and knowledgeable. They were able to answer all of my questions, while taking them into consideration when helping me in the decision making process. They were able to answer all of my questions, while taking them into consideration when helping me in the decision making process. More

by lcherry612 Verified Customer Verified Customer

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They don't do the work properly and the wait is long even with appt. Had to come back three times because the work was never completed. with appt. Had to come back three times because the work was never completed. More

by tiffanymccall46 Verified Customer Verified Customer

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They worked very hard in making sure I had the best deal. I wasn’t expecting to get a car that day but it was worth it. The experience was satisfactory. Everyone was courteous and knowledgeable. I wasn’t expecting to get a car that day but it was worth it. The experience was satisfactory. Everyone was courteous and knowledgeable. More

by camyraedmonds Verified Customer Verified Customer

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Jarred was great with personality and answered all my questions and made me feel comfortable with my purchase. Im very satisfied questions and made me feel comfortable with my purchase. Im very satisfied More

by bethanycephas Verified Customer Verified Customer

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PJ was a great salesman! Really enjoyed the experience getting this amazing car!!! Highly recommend! Really enjoyed the experience getting this amazing car!!! Highly recommend! More

by tplusd26 Verified Customer Verified Customer

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This dealership, where I purchased my car at as Always on time efficient,, friendly, and had a great attitude . time efficient,, friendly, and had a great attitude . More

by brlewis3 Verified Customer Verified Customer

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This dealership is the worst they were supposed to rotate my tires. They forgot to do it. Customer service customer service is terrible. I’ve called him numerous times about a couple issues and they never go my tires. They forgot to do it. Customer service customer service is terrible. I’ve called him numerous times about a couple issues and they never got back to me. Nobody seems to care at this dealership sell the car and leave you. More

by aidestefano Verified Customer Verified Customer

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I just recently purchased a brand new car with salesman Jean Aristide and he was extremely helpful! Great communication, concerns/questions answered in a timely manner, he knew the difference between each Jean Aristide and he was extremely helpful! Great communication, concerns/questions answered in a timely manner, he knew the difference between each car (which was really helpful), overall professionalism and showed interest in what i was looking for in a car. My experience while shopping for a car was great. From the staff, to the managers, and driving off the lot in a new car. I’ll choose ALM Hyundai West any day More

by KYNDALLCALDWELL93 Verified Customer Verified Customer

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