Danny Herrera Rios

If they had 0 Stars I would give it I came into this dealership because my check engine light came on with various lights when they completed the inspection they found out that my battery terminals were dealership because my check engine light came on with various lights when they completed the inspection they found out that my battery terminals were loose and no codes came back and the service advisor that performed the work was Toni Hernandez I was charged $200 to fix the problem I asked why the fee I explained I have extended warranty then service manager Ricardo laughed and said whoever serviced my car should have tighten the bolts as well told me to read the fine print so I was charged becasue they had to tighten the terminals I tried to explain that I bought the car here and serviced it here only I asked what if the light came back on he told me that it shouldn't this is when I called Toyota Motor to file a complaint I was told I should be receiving a phone call from the Customer Relations Manager in 1-2 business day’s nothing I called Toyota Motor’s back to get an update they informed me that they called multiple times to reach Katherine Ayala which is the Customer Relations Manager but no response the light came on that when I went back to this dealership to asked for a refund since my problem was not fixed I spoke with the assistant service manager Danny Herrera Rios He told me that he couldn't give me a refund because that is not how they work and told me I had to pay another diagnosis fee to look at my car that's when I went to another Toyota Dealership to find out what was really going on come to find out I have a faulty catalytic converter which is covered by warranty part have been ordered after leaving the other Toyota I went to back to this Toyota and asked to speak to the General Manager that's when both receptionists that I spoke to told me that they couldn't give me any information while laughing their names are Julissa Alejandra and Tania Guzman very rude, condescending, immature and horrible customer service I have document evedenice I will be escalating this further RUN AWAY!!!!! More

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Ben is awesome! !! Him and the finance team always take care of me when I buy Toyota !! Him and the finance team always take care of me when I buy Toyota More

by Carlos Pelayo Verified Customer Verified Customer

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Excelente service and friendly,professional personnel always looking for the best deals for the customer amazing service experience always looking for the best deals for the customer amazing service experience More

by Ramiro cortez Verified Customer Verified Customer

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It was a good experience even though the car I originally bought had engine issues and had to return it. I was able to purchase another car which was a way better option at the end. Thank you Toyota of DTLA. bought had engine issues and had to return it. I was able to purchase another car which was a way better option at the end. Thank you Toyota of DTLA. More

by DANA.EBREL07 Verified Customer Verified Customer

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Great place! Good prices and friendly atmosphere and staff. Didn't feel pressured to buy the car. Good prices and friendly atmosphere and staff. Didn't feel pressured to buy the car. More

by jon.valdez Verified Customer Verified Customer

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Danny was very kind and professional. He has great communication and explained what was going to be done on my car. He has great communication and explained what was going to be done on my car. More

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Excellent customer service, very kind and helpful, I like the way they help us get the car of our dreams. the way they help us get the car of our dreams. More

by CHICALDMCESIA Verified Customer Verified Customer

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Great prompt service would recommend all my friends and family to give DTLAT a try. family to give DTLAT a try. More

by Michellefeliciano44 Verified Customer Verified Customer

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I felt like I received great service. I was treated well as my salesman treated me with respect and professionalism. He was friendly and helpful and answered my questions. My only conce I was treated well as my salesman treated me with respect and professionalism. He was friendly and helpful and answered my questions. My only concern was the high interest rate given as sadly I was told the rates had recently gone up! That is a major concern to me as I'm a senior citizen on a fixed income! Every one I came on contact with was cordial and helpful. More

by Blessmaxnow Verified Customer Verified Customer

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Everyone was extremely professional and knowledgeable. They answered all my credit questions honestly. I couldn't believe the deal they gave me and the best part. We did the entire sale, and i was out th They answered all my credit questions honestly. I couldn't believe the deal they gave me and the best part. We did the entire sale, and i was out the door on my lunch break. More

by Stephen.gran Verified Customer Verified Customer

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