Danielle Klein | Page 2

Such an incredible staff at Coconut Creek BMW. We were almost up for our lease, Jen reached out and I had a lot of concerns and requests, and she listened, understood and aligned with my families We were almost up for our lease, Jen reached out and I had a lot of concerns and requests, and she listened, understood and aligned with my families vision for our future car. She helped us feel comfortable and didn’t push the offers, she was honest and most importantly genuine. We built a working relationship, and when Oliver the manager reached out, I told him I needed this quick and easy. So when we arrived Carson had the paperwork ready, finance department had already been expecting us, and out the door with our brand new car in less than an hour. I told them this is my second BMW so I expected loyalty, and loyalty is exactly what I got, sprinkled with respect and understanding. They didn’t just let me leave, they then sat with me to set up all the Bluetooth and technically functionalities of the car. Which has been a huge help because I’m aging fast and desperately trying to keep up with the technology. Now we have a car we trust, with a team we trust, with a price they guaranteed and a relationship that we know will last for years to come. God bless this hardworking and kind team at Coconut Creek BMW. Until next time! More

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The tech is kind and helpful. The manager was respectful, knowledgeable about the recall on my car, and helpful when explaining the process. The manager was respectful, knowledgeable about the recall on my car, and helpful when explaining the process. More

by shortyjojo56 Verified Customer Verified Customer

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We made a deal I gave a deposit and ordered a car. When the car arrived the dealership did everything possible to change the deal we had agreed to. When I ordered the car I was told I would receive a When the car arrived the dealership did everything possible to change the deal we had agreed to. When I ordered the car I was told I would receive a $2K loyalty credit. It was never discussed how I would pay for the car. I was able to arrange my own financing with USAA. Something I had done numerous times in the past both with BMW, this was our eighth BMW. The last three were bought at Vista. This was done to set a floor on the interest rate. Once my car was ready they came out with a payment plan that was never discussed as I had no plan to finance 100% of the balance over 60 months ant over 6%. When I explained to Danielle. That my intention was to use the financing I already arranged and provided her a copy of the approval with the various rates approved by USAa she came back and explained I would lose $1k of the discount I was promised when I ordered the car. I explained that we never discussed the need to finance to get the deposit. It was explained at that time that it was for a Cash price which made no sense. I said fine I will pay cash. They then came out with a deal sheet that started over $1k more then the window sticker price that was sitting right in front of me that we had ageeed upon when I ordered the car. Had I not given a deposit I would have been out of there. They finally after over two hours came back an honored the cash price with the discount. I wa planning on adding $50k of cash but Ended up using $96k which now I must go restructure my investments as I needed the extra liquidity. By far the worst experience I have had buying a car. Thanks More

by gary.b0 Verified Customer Verified Customer

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I had a great experience with Coconut Creek Mini. Danielle was awesome! She listened, found the car with the features I wanted and had the car delivered to the dealership. The day I picked it up, I Danielle was awesome! She listened, found the car with the features I wanted and had the car delivered to the dealership. The day I picked it up, I was in and out in less than 1.5 hours. More

by timothylyons22 Verified Customer Verified Customer

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I had a great experience with Coconut Creek Mini. Danielle was the best. She was fast and efficient! She knew exactly what I wanted, found the car and had it delivered to the Coconut Creek dealersh Danielle was the best. She was fast and efficient! She knew exactly what I wanted, found the car and had it delivered to the Coconut Creek dealership. I was "in and out" in less than 1.5 hours. More

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Rodrigo Barros was very warm and pleasant. Even though his not directly involved in the financial service, I am very satisfied overall. It’s clear that he works with genuine care, and I truly Even though his not directly involved in the financial service, I am very satisfied overall. It’s clear that he works with genuine care, and I truly appreciate that.” More

by REGINACADET Verified Customer Verified Customer

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Danielle did awesome job selling my wife and I on a new car. Also Rodney did an great job as well. car. Also Rodney did an great job as well. More

by clarencedavis33309 Verified Customer Verified Customer

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Exceptional customer service. Daniella was professional, very helpful and knew her job. She made what used to be a very stressful experience very pleasant. Daniella was professional, very helpful and knew her job. She made what used to be a very stressful experience very pleasant. More

by CAROL18FT Verified Customer Verified Customer

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Danielle was amazing, willing to work with me and provided first class service even after car delivery provided first class service even after car delivery More

by Andrew B Verified Customer Verified Customer

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Was well treated and taken care of. My advisor was knowledgeable and through and direct.Highly recommended. My advisor was knowledgeable and through and direct.Highly recommended. More

by SBONNY1 Verified Customer Verified Customer

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