Daniel Yusko

Audi Hoffman Estates responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

Audi Hoffman Estates responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

Audi Hoffman Estates responded

It's great to hear that service was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

Audi Hoffman Estates responded

I’m sorry you feel this way, but I want to address a couple things. You purchased a used vehicle from us, and we took additional money off the selling price of the vehicle to give you the deal you wanted. It was a few days later that you called to say that the bumper was cracked. Used vehicles are sold as is and often have some imperfections. If you had wanted a perfect vehicle, our suggestion would have been to purchase a new vehicle. After several conversations with you where you stated in no uncertain terms that you were holding a positive review over our heads based on what we would offer you, we had agreed at that time to cover the labor for the bumper, and you agreed to pay for the part that was also discounted for you. You specifically said that you would leave a positive review after all we did, so this review is a bit shocking. I am now letting you know that we have gone above and beyond for you up to this point, but we are done catering to your demands. We wish you well with your vehicle and hope you can find someplace/someone who will cater to you.

Audi Hoffman Estates responded

Thank you for your five-star review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

Audi Hoffman Estates responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback!

Audi Hoffman Estates responded

Thank you for taking the time to share your feedback with us. Dan and Daniel work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.