Daniel Willis

Disappointing Experience at Stivers Ford of Birmingham – Poor Communication and Broken Promises: On May 30, 2025, I purchased an F-150 Lightning from Stivers Ford in Birmingham, and my experience has b Poor Communication and Broken Promises: On May 30, 2025, I purchased an F-150 Lightning from Stivers Ford in Birmingham, and my experience has been extremely disappointing due to unmet promises, miscommunication, and poor follow-through from management. Home Charger Installation Issues: From the beginning, I made it clear to the sales team (Daniel Willis and his manager Ali Moran) that I needed a home charger installed as soon as possible due to living in a rural area. They assured me it would be completed within 7–14 business days. However, a few days after the sale, the service department informed me there was a 3–4 month backlog for installations—a significant discrepancy that should have been disclosed upfront. The coordination problems worsened when management arranged for an installer to contact me, but I never received the required email from Ford to get the charger. Without this email, the installer cannot proceed, making the entire scheduling process pointless. This demonstrates poor coordination between the dealership and Ford’s systems. Management’s Inadequate Response: Despite multiple attempts to reach the sales team and management (including floor manager Kelly), I have received no direct response to my reasonable solution: I offered to purchase the charger myself and arrange installation, with Stivers reimbursing both costs. Instead of addressing my proposal, they only sent text updates about contacting Ford corporate and forwarded copies of emails to Ford. As a customer, I should not be caught in the middle of disputes between the dealership and manufacturer. When I warned that lack of response would lead me to contact Ford corporate, the Better Business Bureau, and post reviews, they still failed to respond, forcing me to follow through on that warning. Additional Product Issues: Beyond the charger problem, I ordered several accessories with my purchase: - Hard tonneau cover: Wrong model delivered, and installed! - All-weather floor mats: Received standard cloth mats instead - Bed liner: Correctly installed (outsourced) These errors occurred because the sales team placed incorrect orders, further demonstrating their lack of attention to detail. One Bright Spot: Danielle Morales in the service department deserves recognition for being professional, apologetic, and genuinely helpful. She promised to order the correct hard cover and arrange home installation to replace the wrong one. I hope the service department follows through on her commitment. Bottom Line: Stivers Ford’s sales team overpromised and underdelivered, while management failed to honor commitments or even acknowledge proposed solutions. The pattern of miscommunication and poor follow-through suggests systemic issues with their customer service processes. I cannot recommend Stivers Ford of Birmingham if you value honest communication, reliability, and professional customer service. Consider other dealerships that can deliver on their promises. I will update this review if the remaining issues are resolved satisfactorily. More

by MMORSY Verified Customer Verified Customer

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Fantastic process start to finish. I was able to do most of the paperwork online so I didn't have to waste my day at the dealership. Everyone was very helpful and Daniel was so knowled I was able to do most of the paperwork online so I didn't have to waste my day at the dealership. Everyone was very helpful and Daniel was so knowledgeable. More

by DEVONTDUVAL Verified Customer Verified Customer

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It was a great place to come get a great deal the people was kind and everyone spoke with kindness and Daniel was awesome understanding and just so helpful made things easy to buy a car and I'll do it again was kind and everyone spoke with kindness and Daniel was awesome understanding and just so helpful made things easy to buy a car and I'll do it again and again buy from him More

by SMITHDECARLOS69 Verified Customer Verified Customer

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My experience with Stiver Ford of Birmingham was great. The staff was friendly., responsive and knowledgeable. They took the time to listen to my wants and needs. Our salesman Daniel Willis was great to The staff was friendly., responsive and knowledgeable. They took the time to listen to my wants and needs. Our salesman Daniel Willis was great to work with. More

by FRAN9 Verified Customer Verified Customer

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The auto dealers at Stivers Ford were extremely helpful and courteous. I had a great experience! and courteous. I had a great experience! More

by RKYLEDORRIS Verified Customer Verified Customer

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Daniel was an excellent salesman and help me find the perfect car. Thank you so much perfect car. Thank you so much More

by ERICA.BENNETT39 Verified Customer Verified Customer

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I like the fast service. My time is valuable thank you for the quick turnaround. My time is valuable thank you for the quick turnaround. More

by KWEBER4 Verified Customer Verified Customer

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Fair deal on my trade and discount on new car. I would buy from Daniel anytime. I would buy from Daniel anytime. More

by LAMARCHE3 Verified Customer Verified Customer

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Daniel responded to my request for information quickly and showed me what I was looking for. From Saturday to Monday we swapped information and I was driving off the lot by 1:30 pm Monday. and showed me what I was looking for. From Saturday to Monday we swapped information and I was driving off the lot by 1:30 pm Monday. More

by BLONDEFAWN Verified Customer Verified Customer

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Daniel the manager did a fantastic job explaining the different APR rates using the rebates to show the best savings. Daniel went above and beyond for solving for our needs. Carter is new but was attent different APR rates using the rebates to show the best savings. Daniel went above and beyond for solving for our needs. Carter is new but was attentive and willing to seek out answers. Where he lacks in knowledge he makes up for in his personal skills and empathy and understanding. More

by BUDDYROCKS00 Verified Customer Verified Customer

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