Daniel Ricciardi

Chapman Nissan responded

Thank you for the great review! We’re happy to hear you had another fast and thorough service experience with us. Attention to detail and getting you back on the road quickly are both very important to our team. We truly appreciate your continued trust in Chapman Nissan, and we’ll be sure to share your kind words with Daniel Ricciardi and the service team. We look forward to seeing you again at your next visit!

Chapman Nissan responded

Thank you for taking the time to share your experience and your honest feedback. We sincerely apologize that you did not receive the level of communication you expected when picking up your vehicle. We understand how important it is to have a clear, in-person explanation of the services performed and any findings or recommendations regarding your vehicle, especially when automotive repairs and maintenance can be confusing. Your comments are valuable and will help us improve the delivery experience for our customers moving forward. We truly appreciate your business and hope to provide you with a more thorough and informative experience on your next visit to Chapman Nissan.

Chapman Nissan responded

Thank you for sharing your feedback with us! We’re glad to hear Daniel Ricciardi was helpful during your visit and assisted you with your oil change and vehicle inspection. We also appreciate your honest comments regarding the coupon policy and understand your disappointment about not being able to use both offers. Your feedback is valuable and helps us continue improving the customer experience. We’re happy to know that overall you still received great service and customer care from Daniel and Dwayne Thompson. Thank you for choosing Chapman Nissan

Chapman Nissan responded

We truly appreciate loyal customers like this! Thank you for trusting Chapman Nissan through the years with not just one, but THREE vehicles. Providing thorough service, clear communication, and transparency on repairs and costs is exactly the experience our team strives to deliver every day. Thank you for recognizing the hard work of Marc Bear, Lincoln Overholtzer, and the entire team. Your continued trust and loyalty mean the world to us! 🚗⭐ #ChapmanNissan #CustomerForLife

Chapman Nissan responded

Thank you for the great review, John! We’re happy to hear your visits to Chapman Nissan are always a good experience. We certainly appreciate your sense of humor about only wanting to see us once a year for inspections and oil changes! We’re glad Marc Bear and Daniel Ricciardi helped make your visit a positive one, and we look forward to being here whenever you need us. Safe travels until next time!

Chapman Nissan responded

We understand how frustrating unexpected major repairs can be, especially on a vehicle with only 62,000 miles. At Chapman Nissan, our goal is always to provide accurate diagnostics and transparent communication so our customers can make informed decisions regarding their vehicle. We appreciate the opportunity to inspect your 2019 Nissan Murano and truly value your feedback. If you would like to discuss your experience further, our management team would welcome the opportunity to review everything with you directly. Customer trust and satisfaction remain very important to us.

Chapman Nissan responded

hank you for your thoughtful review! We truly appreciate your kind words and your trust in our team. Providing helpful, reliable support whenever our customers have questions or concerns is very important to us, and we’re glad that commitment continues to stand out during your visits. Thank you for choosing Chapman Nissan — we look forward to assisting you whenever you need us!