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Bakersfield Hyundai

Bakersfield, CA

4.5
2,540 Reviews

5300 Wible Rd.

Bakersfield, CA

93313

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2,540 Reviews of Bakersfield Hyundai

April 11, 2024

On March 12, 2024, A service department representative provided my warranty service contract to another customer. The warranty contract contained my name, my address, phone number as well as email address More

by michelle.frsr73
Recommend Dealer
No
Employees Worked With
George Rice
Apr 11, 2024 -

Bakersfield Hyundai responded

We deeply apologize for the distressing experience you had with us. Your privacy and security are paramount, and what you described is completely unacceptable. We took immediate steps to investigate and address the mishandling of your information to prevent any recurrence.

April 10, 2024

If I could give zero stars I would. On February 21st around 11am I was sent a long text from a number I did not recognize. This person stated that they received my rental agreement thro More

by hlsaunders84
Recommend Dealer
No
Employees Worked With
Patrick Beck, George Rice , Gilbert Garcia
Apr 11, 2024 -

Bakersfield Hyundai responded

We deeply apologize for the distressing experience you had with us. Your privacy and security are paramount, and what you described is completely unacceptable. We took immediate steps to investigate and address the mishandling of your information to prevent any recurrence.

Apr 11, 2024 -

hlsaunders84 responded

You guys need to be held accountable for your actions Patrick Beck is not taking it serious and you know that whenever he smiles right in your face and talks to you with the condescending voice he also admitted that it has happened before and it probably will happen again so you cannot say you took the steps to prevent any recurrence

December 28, 2023

I wouldn’t give not even 1 star but unfortunately I have to select 1 in order to say this is the worst dealer in town to purchase a vehicle. They only care about their commission. Please please don’t make a More

by yennyaramirez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Betty Avila, Carlos Hernandez, Carlos Ramirez, Sergio Gutierrez
December 18, 2023

Stay away from Hyundai cars. Really unreliable motors. That only good thing is I leased the 2022 Elentra Hybrid so I will be turning in my lease when it is all over. The transmis More

by andrewreyes2467
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adrienne Zepeda
Dec 19, 2023 -

Bakersfield Hyundai responded

We are so sorry to see that this happened. Your review has been shared with our team. At your convenience, please reach out to Sandro Davalos or George Rice at 661-834-5300.

December 02, 2023

If I could put zero stars I would , I had made an appointment for diagnostic specifically hoping to get the fastest service n feedback possible . My service representative(Christian) called me the fi More

by alexizencizo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel espinoco, Sandro Davalos
October 12, 2023

Joey is great at keeping us informed of our vehicles status. Service center has friendly staff and is clean. More

by MELISA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Cortez
Oct 16, 2023 -

Bakersfield Hyundai responded

Thank you for taking the time to review us! We're so happy to see that you had a great visit with us, and we'll be sure to pass on your kind words to Joey. We appreciate your business and look forward to years of service with you.

September 09, 2023

A most excellent experience. Fabiola was attentive and accomodating. Turned in a great car for a new lease and Fabi worked me a great deal. A great car and great people. More

by john_hurlbert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ismael Herrera, Fabiola Ortiz
Sep 11, 2023 -

Bakersfield Hyundai responded

Thank you for taking the time to review us! We're happy to see that you had an exceptional experience with us, and we'll be sure to pass on your kind words to Fabiola. We appreciate your business and look forward to years of service with you.

September 06, 2023

Jack was very helpful and professional. He made our purchasing process go quick and smooth! He was also very informative and kept us in the loop every step of the way. More

by HOLLANDN002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phillip Pineda, Jack Masud, Joe Gacad
Sep 07, 2023 -

Bakersfield Hyundai responded

Thank you for taking the time to share this with us! We appreciate your business and look forward to years of service with you.

September 06, 2023

my vehicle was returned to me dirty and had body damage. Obviously whoever worked on it did not take care not to inflict baby damage to it. More

by RYSF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey Cortez
Sep 06, 2023 -

Bakersfield Hyundai responded

We apologize for the inconvenience you experienced with your recent service, including the condition in which your vehicle was returned. This does not reflect our service standards, and we are taking immediate steps to investigate and rectify the situation internally. Please contact Sandro at 661-834-5300 to discuss the body damage and potential remedies. Your satisfaction is crucial to us, and we are committed to resolving this issue promptly. Thank you for bringing it to our attention, and we look forward to the opportunity to make amends.

September 03, 2023

With my car failing on me in Los Angeles, Joey in service answered all of my towing questions right away. I also had excellent service from the sales manager Astrid who was there to take custody of my car af More

by MsKathleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Clark, Joey Cortez
Sep 04, 2023 -

Bakersfield Hyundai responded

Thank you for taking the time to share this with us! We're so happy to see that we were able to help, and we'll be sure to pass on your kind words to our team. We appreciate your business.

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