Daniel Guernsey

Unfortunately, I am unable to write an outstanding review for my service occurring on March 8. I'll start by stating this review is solely for my March 8, 2025 appointment. I did find the experience all arou for my service occurring on March 8. I'll start by stating this review is solely for my March 8, 2025 appointment. I did find the experience all around to be poor. It involved speaking with various mangers, directors, and even me having to write the corporate office. 1. My car sat the dealership for almost 3 weeks due to negligence. 2. After less than 72 hours of having the car, I was forced to return it again due to negligence. I am currently writing this review on April 2, 2025. I am approaching one month without a car that has been at the Arrigo Sawgrass Service Department because of declining customer service and lack of Diligence. More

by Deveraux Verified Customer Verified Customer

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My service advisor was really on point. I really recommend your service center , fast and on point I really recommend your service center , fast and on point More

by ruiz.jorgealbert Verified Customer Verified Customer

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With the ongoing issues and that my truck has been in the shop collectively for one year out of the less than two years we have owned it, I would appreciate a buy back. I know we discussed it and you’re the shop collectively for one year out of the less than two years we have owned it, I would appreciate a buy back. I know we discussed it and you’re not interested in the truck, but it is not about that. You sold me the truck and the warranty which was completely misrepresented by the finance department.  Your shop has lost tens of thousands of dollars on this truck as well and will continue to because I will not stop bringing it to them. At this point it’s more about doing what is right than anything. I request a buyback for 90% of the purchase price or a trade-in at the full purchase price towards another used vehicle. Jerome Tullier More

by JJTULLIER Verified Customer Verified Customer

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I did not feel appreciated. The negotiation on the price came down to $300 that they wanted on top of my final offer. I don't think that was professional. When I went to pay for The negotiation on the price came down to $300 that they wanted on top of my final offer. I don't think that was professional. When I went to pay for the vehicle and do the paperwork the finance manager tried to sell me insurance for mechanical breakdown. She literately told me that they vehicle was of very poor quality and it will break after 3 year and will cost me thousands of dollars to repair. She even said this was not a Honda or Toyota that last for many years. I told her that I did not want the insurance and also I was reconsidering buying the car. I thought that was very unprofessional too. When I left the dealer they gave me a memory stick with all the paperwork. As I checked it at the house it was empty. The whole experience was below par based on the amount of money I spent on this vehicle and the service that I received. More

by jonlucas1972 Verified Customer Verified Customer

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Love Arrigo! ! Everyone is so nice and helpful. My vehicle is always taken care of in timely manner. Ruddy was super nice. ! Everyone is so nice and helpful. My vehicle is always taken care of in timely manner. Ruddy was super nice. More

by ODEMVENDINC Verified Customer Verified Customer

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Always great service at Arrigo Sawgrass! Everyone always willing to help with a smile. Good job! Everyone always willing to help with a smile. Good job! More

by ROCKREFUGE Verified Customer Verified Customer

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Came in looking for affordable monthly payments with low down payment. Nigel was on point when it came to showing me cars that would fit my needs and we came to an agreement with numbers really quick. Later down payment. Nigel was on point when it came to showing me cars that would fit my needs and we came to an agreement with numbers really quick. Later in the process Ozzy was straightforward and very clear with everything. Super honest people and overall a great experience and will definitely be getting our third vehicle from them. More

by Danielmadrinan Verified Customer Verified Customer

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My car still 2 hours the first time on Friday after there they bring the car and show me the change some fuses and new battery, the only 35 days used, when I enter on the the air conditioning still not worki they bring the car and show me the change some fuses and new battery, the only 35 days used, when I enter on the the air conditioning still not working At all, also the bring car in side the body shop again and take more 2 hours again, this put my travel late, when I will be there in Orlando for the conference, the car show the engine light on the panel, and push me to wake up early to my hotel to bring the car to another dealer to see if is security to drive back to my home, is take to whole to found another problem, for me is to much issues for brand new car I am very very upset about this situation! More

by Serv tech appliances corp in Verified Customer Verified Customer

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Carlos Castro Service Advisor was exceptional at customer service. A valuable asset to the dealership. Service Manager Daniel Guernsey sets the bar by leading his team. He sets the bar as knowing ho customer service. A valuable asset to the dealership. Service Manager Daniel Guernsey sets the bar by leading his team. He sets the bar as knowing how to show leadership and ensure that the customer has a positive experience. We will return to have our vehicle serviced by Arrigo Sawgrass. More

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Nick has always been helpful and done his best to make my experience quick and easy. experience quick and easy. More

by LAURENDRURY Verified Customer Verified Customer

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