Daniel Cuevas | Page 19

Waiting for My car to be fixed have to take it back a third time but they’re nice third time but they’re nice More

by ASHLEYB1316 Verified Customer Verified Customer

Print

Service was good and on time. They recommended some work that I intend to do the next time They recommended some work that I intend to do the next time More

by ACOSTA1318 Verified Customer Verified Customer

Print

Everyone was friendly and made us feel like we were buying the most expensive car they had. It was the best experience we have had in a long time! We love the car we picked! buying the most expensive car they had. It was the best experience we have had in a long time! We love the car we picked! More

by dh9057 Verified Customer Verified Customer

Print

The service was great & my needs were met! Thanks Kelly Nissan & Eva! I can always count on you all. Thanks Kelly Nissan & Eva! I can always count on you all. More

by qonly44 Verified Customer Verified Customer

Print

I was a few days from traveling out of state and the vehicle had been experiencing abnormal transmission behavior. I remembered that the previous year, there was a post card announcement received from vehicle had been experiencing abnormal transmission behavior. I remembered that the previous year, there was a post card announcement received from Nissan detailing a class action settlement that extended the warranty coverage efor the vehicle’s CVT transmission. * The ONLY reason I ended up going to Kelly Nissan in the first place was that the service department at Western Avenue Nissan, which is located across the street from their showroom/sales office, was closed. After driving over to the service building, I was told by someone (an employee or another customer, perhaps?) who was parked to the side of the main service bay door, that they’d closed early that day and that I could come back the next morning. Even though the Western Ave.’s service department was closed for the day, I was still in need of service and so off I went. I then pulled into the much larger, much cleaner and more pleasant Kelly Nissan dealership in Oak Lawn, IL. * Mr. Cuevas at Kelly Nissan was kind, refreshingly helpful and informative, especially after I had just been lied to my face by a different Nissan dealership’s employee who’d reviewed VIN/vehicle info on his computer at my request and stated my stated issue was not covered due to my warranty having “expired in 2023.” *** Western Ave Nissan in Chicago, IL, is not trustworthy and their finance/service manager reaffirmed my distrust for dealership service of any of my family’s vehicles. *** Kelly Nissan salvaged my negative experience with Nissan car dealerships, perhaps even saving the Nissan brand from a customer lawsuit had I not discovered that my warranty was still valid and a mere 3 days from expiration when I’d walked in to Kelly Nissan that very same day. * Mr. Cuevas wished me a safe trip out of state and advised that if the issue persisted the in next two days, that he’d be off work that following day but I could come back in and they’d good take care of me if I was needed to bring the car back before I left town. I would ask that this survey also serve as a formal complaint against Western Ave Nissan in Chicago. More

by AFISHBK Verified Customer Verified Customer

Print

Amber was very polite and knowledgeable. She's a great example of outstanding customer service. She's a great example of outstanding customer service. More

by Heavona Verified Customer Verified Customer

Print

Not costumer friendly, staff don't answer phone and when they do they place call on hold for over 15min they do they place call on hold for over 15min More

by cassandra winston Verified Customer Verified Customer

Print

Great Service! Excellent Customer Service! Loved the follow up and explaining what needed to be done! Great Work! Car Works! Excellent Customer Service! Loved the follow up and explaining what needed to be done! Great Work! Car Works! More

by LYNNMUNSON Verified Customer Verified Customer

Print

The best pleace to fix my car in the world,the best workers ,the best everithing workers ,the best everithing More

by eleazar60406 Verified Customer Verified Customer

Print

Kelly Nissan is an excellent dealership. I was treated with the upmost respect and professionalism. The work done on my car was top notch. I have already shared with friends and family about I was treated with the upmost respect and professionalism. The work done on my car was top notch. I have already shared with friends and family about how they should consider Kelly Nissan. More

by KW Verified Customer Verified Customer

Print