Daniel Ayala | Page 4

Envision Ford of Oxnard responded

I’m very glad to hear you’re happy with the quality of our customer service and that our team goes the extra mile to keep your truck in top shape. That kind of trust and satisfaction means everything to us. Thank you for your continued confidence in Envision Ford — we truly appreciate your loyalty and look forward to seeing you again!

Envision Ford of Oxnard responded

I’m very glad to hear Daniel provided such professional, courteous, and knowledgeable service during your visit. He takes great pride in taking care of our guests, and I know he’ll really appreciate your kind words. Thank you for your trust and loyalty — we look forward to welcoming you back for your next service!

Envision Ford of Oxnard responded

Thank you for sharing your feedback — I’m glad to hear Daniel took great care of you and provided excellent service. He’s a true professional and a valued member of our team. That said, I’m very sorry for the lack of attention you experienced during check-in. You should never have to track someone down to be helped, and I’ll be addressing this with our advisors to ensure every guest is greeted promptly upon arrival. Your input helps us improve, and I appreciate you taking the time to let us know. Thank you for your trust, and we look forward to serving you even better next time.

Envision Ford of Oxnard responded

Thank you for sharing your feedback — I’m glad to hear you’ve been happy with the service you’ve received from our team here at Envision Ford of Oxnard. We work hard to make every visit a positive experience, and it’s great to know we’ve earned your trust. We look forward to continuing to take care of you and your vehicle!

Envision Ford of Oxnard responded

I’m glad to hear our staff treated you with courtesy and professionalism, and that your vehicle’s service was completed on time and to your satisfaction. At the same time, I understand your frustration with the online appointment system. Scheduling should be just as smooth as the in-store experience, and I’ll be reviewing this issue to make sure it’s improved. Thank you for continuing to trust us with your vehicle service — and for pointing out an area where we can do better.

Envision Ford of Oxnard responded

I’m glad to hear Daniel Ayala was able to help and take care of the issues with your Ford Explorer. He takes great pride in supporting our customers and making sure their concerns are fully addressed. I’ll be sure to share your kind words with him — thank you for trusting us with your service!