Daniel Albert | Page 9

My wife and I purchased a vehicle from Tulsa Hyundai a few months ago. We purchased the new 3rd row Santa Fe. Upon purchasing, the finance manager added a warranty without our consent. We have called nume few months ago. We purchased the new 3rd row Santa Fe. Upon purchasing, the finance manager added a warranty without our consent. We have called numerous times to try to get a refund on this and have not been able to speak to a single manager once. They put another customers temporary tag on the vehicle when we purchased that had the wrong purchase date on it also. It was a nightmare from the start. A month or so after we purchased, we received an email that said there was a recall. We took it in to be repaired and they said it would take a week. They gave us a Kona for a loaner. We purchased a 3rd row due to having 4 kids and they give us a Kona to drive while our 50k+ vehicle is getting repaired. It has now turned into a 6-8 week process. The vehicle we purchased only has 2k miles on it and now we are stuck with a Kona to drive while our vehicle sits in the shop. My advice would be #1 do not purchase a Santa Fe, they are trash and you won’t even get to drive it. #2 everyone who purchases from here should pay very close attention when they are in finance. The finance managers are extremely tricky and will try every trick in the book to push something on you that you didn’t want. My advice would be to get financing elsewhere and bring them a check if you should insist on purchasing a vehicle from this disgrace of a dealership. More

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Knowledgeable sales staff. Great selection of vehicles. Service advisor Dave Brock very helpful and informative. Dealership is comfortable and clean. Great selection of vehicles. Service advisor Dave Brock very helpful and informative. Dealership is comfortable and clean. More

by tagolfprincess Verified Customer Verified Customer

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Always pleased with the level of service and attention to detail and follow up and customer service detail and follow up and customer service More

by TISDALESHARI Verified Customer Verified Customer

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Dealing with finance was the worst experience we have ever had. When purchasing a luxury suv you would think the GM and Finance manager could get the paperwork right. Its been 2 months and 3 signings lat ever had. When purchasing a luxury suv you would think the GM and Finance manager could get the paperwork right. Its been 2 months and 3 signings later and no registration yet. More

by carter278 Verified Customer Verified Customer

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The sales manager did not inform me of the mechanical codes, and lied to me and debated with me after I told him his crew failed the 27-point inspection. Did not detail the vehicle properly after the sec codes, and lied to me and debated with me after I told him his crew failed the 27-point inspection. Did not detail the vehicle properly after the second time. I hate giving a low rating. But they need to get rid of the sales manager and him trying to belittle the customer. I would like to add the finance manager has been very helpful in communication David Skinner, so always choose him. The car is great, just needs some of the issues taken care of before you sale and let the customer knowledge of. Like the rear door opening all by itself during auto car wash, or both the windshield wipers blows off the glass. Lol and last the glove compartment drops super hard without being ready lol. Get my point? More

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If the EV charger is private, please ensure that it is marked as private on all charging apps. Having a 600kW charging station and stating that it is private is fine, but it must be clearly indicated on s marked as private on all charging apps. Having a 600kW charging station and stating that it is private is fine, but it must be clearly indicated on social media and charging apps. Currently, it is shown as a public charging station. If I navigate my EV to your charging stop, and it turns out to be private, this is a significant problem. I don't have enough charge left to go to the next charger. Please take care of this issue or make it a public charger. As a commuter, if I am directed to your charger only to find out it is private, it creates a serious inconvenience. I am not a local resident, and locals typically do not use public chargers as frequently as visitors. I am a visitor from out of town and not familiar with your city. The message I received at Tulsa Hyundai was that visitors are not allowed to charge in Tulsa, OK. This is problematic and needs addressing. More

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Unfair negotiation tactics. Was not told of hail damage until sale was negotiated and car was being delivered. Complaints have been filed with numerous governmental consumer Was not told of hail damage until sale was negotiated and car was being delivered. Complaints have been filed with numerous governmental consumer agencies. Attempts to work with the dealer have been met with being told to “get over it”. Dealer takes no responsibility and will not even reveal the extent of the damage. This is very unsettling and will be pursued to a positive resolution for the buyer. More

by Dissatisfied buyer Verified Customer Verified Customer

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Our sales person Jimmy Martinez was very knowledgeable about the Genesis GV70 we purchased. He was very clear and concise throughout the sales process. We also worked with Daniel Albert and found this about the Genesis GV70 we purchased. He was very clear and concise throughout the sales process. We also worked with Daniel Albert and found this to be a pleasant experience. More

by ores605 Verified Customer Verified Customer

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Great service, they quickly took care of our needs and were courteous and friendly throughout. were courteous and friendly throughout. More

by eaglemom1991 Verified Customer Verified Customer

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Liked the salesman well. Finance people leave a lot to be desired. Need better people in that position. Finance people leave a lot to be desired. Need better people in that position. More

by Ronna J Verified Customer Verified Customer

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