Buying a car was free from stress!
All the staff cared about my family and getting us the perfect fit. Easy to contact and putting us first. Great experience!
All the staff cared about my family and getting us the perfect fit. Easy to contact and putting us first. Great experience!
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by stephaniebarnes945
Verified Customer
Verified Customer
Service Price Transparency
Jun 17, 2024 -
Tulsa Hyundai responded
Stephanie, thank you for sharing your stress-free car buying experience with us! We're thrilled to hear that our staff prioritized your family and helped you find the perfect fit. We appreciate your kind words and look forward to serving you in the future. Congratulations again on your new Hyundai!
Good experience with Justin my sales associate.
My only complaint is how long it takes Hyundai to mail out the title/lien release to get it plated. Shouldn’t take more than a week.
My only complaint is how long it takes Hyundai to mail out the title/lien release to get it plated. Shouldn’t take more than a week.
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by Rob B
Verified Customer
Verified Customer
Other Employees Tagged:
Justin
May 07, 2024 -
Tulsa Hyundai responded
Thank you for sharing your experience with us, Rob! We're glad to hear Justin provided a good experience. We understand your concern regarding the title/lien release timing and will take this feedback into consideration to improve our processes. If we can be of further assistance, please do not hesitate to reach out.
I enjoyed the sales reps help and hard work.
I disliked that the financial department wouldn't work with me more on lease terms.
I disliked that the financial department wouldn't work with me more on lease terms.
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by N8fincher
Verified Customer
Verified Customer
Other Employees Tagged:
Kenyell Walker
May 03, 2024 -
Tulsa Hyundai responded
We're glad to hear that you enjoyed the help and hard work of our sales rep, N8fincher. We'll take note of your comments regarding the financial department and strive to improve in that area. If you have any further concerns or questions, please feel free to reach out.
One Star for the sales department.
Totally misinformed about rebate. Salesman and his boss told us it was a $1000 less than it was. We were informed by the finance person. I think
Totally misinformed about rebate. Salesman and his boss told us it was a $1000 less than it was. We were informed by the finance person. I think this is totally bad business. I have called back numerous times to ask the manger to address this and he has never handled it. Once you get to the service department it is great but I scheduled first appointment and they told me I never made it and I even had an email from a tech needing my insurance and driver license for the loaner car. This dealership has a very bad communication issue with employees and customers.
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by dray
May 09, 2024 -
Tulsa Hyundai responded
Dray, we apologize for the miscommunication and inconvenience you experienced during your visit to our dealership. Providing accurate information and clear communication is essential to us, and we regret falling short of your expectations in this regard. Your feedback is valuable, and we will address the issues you raised with our team to ensure improvements are made. If there's anything further we can do to assist you or address your concerns, please don't hesitate to reach out.
Car shopping was very easy.
Sales and finance personnel were very knowledgeable and courteous. The new dealership is very nice.
Sales and finance personnel were very knowledgeable and courteous. The new dealership is very nice.
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by MEM
Verified Customer
Verified Customer
Other Employees Tagged:
Daniel Albert
Mar 04, 2024 -
Tulsa Hyundai responded
Thank you for your feedback, MEM! We're delighted to hear that your car shopping experience was easy and that our sales and finance personnel were knowledgeable and courteous. We're glad you like our new dealership as well. If you have any further questions or need assistance, feel free to reach out.
The transaction was very smooth.
It didn't take as long as I had expected. All the employees were pleasant and professional.
It didn't take as long as I had expected. All the employees were pleasant and professional.
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by clb4boys
Verified Customer
Verified Customer
Other Employees Tagged:
Daniel Albert
Feb 29, 2024 -
Tulsa Hyundai responded
We're delighted to hear that your transaction went smoothly and efficiently. Providing excellent service in a timely manner is our priority, and we're thrilled that our team could meet your expectations. If you ever need assistance in the future, feel free to reach out. We appreciate your business!
Absolutely horrible experience.
I leased a car back at the end of September 2023 and took delivery (through a transporter) in the first days of October 2023. Today is February 5,
I leased a car back at the end of September 2023 and took delivery (through a transporter) in the first days of October 2023. Today is February 5, 2024 and I still don't have a license plate or any of the paperwork needed to register the car, nor have they remitted my sales tax or refunded the overages (they overestimated the sales tax as I am out of state).
The cherry on top is that today Tulsa Hyundai made multiple hard credit inquiries, without permission or notice, FOUR MONTHS after I leased the car.
Mr. Albert was great to work with up until I wired payment for the car. As soon as Tulsa Hyundai got my money, he stopped returning phone calls and emails, and I would have to follow up repeatedly to receive any sort of response.
Now, I have a car that I can't legally drive as the two temp tags they sent have both expired.
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by Andrew
Other Employees Tagged:
Benny Justice
Mar 29, 2024 -
Tulsa Hyundai responded
Andrew, we are deeply sorry to hear about the unacceptable experience you've had with us. This falls short of the service standards we aim to uphold. We are actively addressing the issues you've raised. Give us a call at (918) 779-3064 to discuss further.
Communication was horrible.
Had to call numerous times per day. Left messages for the Manager all the way down to the service technician without a call back to set up service.
Had to call numerous times per day. Left messages for the Manager all the way down to the service technician without a call back to set up service. Finally had to call corporate. I have had the same problem fixed 3 times and still having the same.problem. I would not recommend!
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by SHIZNITTTT
Feb 23, 2024 -
Tulsa Hyundai responded
I apologize if there was a lapse in communication and we missed your call. Please feel free to contact me directly at 918-995-2587. Additionally, you can send a text message to the same number. We appreciate your understanding and look forward to assisting you promptly. - Frank Seitz, Service Manager
Salesmen were great.
Went car shopping on a day with bad weather and they still made sure it was a warm and pleasant experience.
Went car shopping on a day with bad weather and they still made sure it was a warm and pleasant experience.
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by calli0226
Verified Customer
Verified Customer
Jan 26, 2024 -
Tulsa Hyundai responded
We're delighted to hear you had a positive experience despite the bad weather, Calli. Our sales team is dedicated to ensuring a warm and pleasant car shopping experience. If you have any more feedback or if there's anything else we can assist you with, feel free to let us know. Safe travels!
Took over 2 hours.
Poor communications. I will have to consider if I will return.
Poor communications. I will have to consider if I will return.
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by Doolansen
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Joseph Daniels
Jan 25, 2024 -
Tulsa Hyundai responded
We sincerely apologize for the inconvenience you experienced during your recent visit. I understand that the extended wait time and poor communication fell short of your expectations. We truly value your feedback and are actively addressing these issues to ensure a smoother and more efficient experience in the future. Your satisfaction is our priority, and we hope for the opportunity to serve you better in the future. Thank you for bringing this to our attention.
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