Axelrod Buick GMC

When I went to this dealership, I was considering trading in my current vehicle and purchasing a pre-owned vehicle. I did not expect to make the trade-in and purchase on the same day I arrived, but the servi in my current vehicle and purchasing a pre-owned vehicle. I did not expect to make the trade-in and purchase on the same day I arrived, but the service and hospitality shown to me was remarkable. Gary Dodrill, Jerrod Jordan, and Susan Woodward made this process smooth and timely. I highly recommend this dealership to anyone intending on making a purchase or just exploring potential possibilities. More

Very pleasant and helpful young lady. Helped me and granted every wish that I had in looking for a car. Thank you👍🏾. 2017 Buick LaCrosse. Helped me and granted every wish that I had in looking for a car. Thank you👍🏾. 2017 Buick LaCrosse. More

I was treated poorly by the new sales department. I have been a loyal customer for thr past 9 years and my wife's family for the past 30 years. I placed an order for a new truck 6 weeks ago (for busi I have been a loyal customer for thr past 9 years and my wife's family for the past 30 years. I placed an order for a new truck 6 weeks ago (for business) and had explained the urgency of this purchase to two of the three salesman I dealt with. Not one of the sales men communicated any updates the entire 6 weeks. When this dealership belonged to Axelrod, we were treated as if our hard earned money spent at this dealership mattered. Check engine light has come 3 separate times after 3 separate dealership visits, when I was told the issue was resolved and charged $550.00 for the parts and labor. I have no faith left in this dealership. More

Don’t make my mistake of purchasing a high end vehicle from this joke of a dealership. Service department inexperienced in providing quality service. Took two days to figure out issue with new Yukon, part from this joke of a dealership. Service department inexperienced in providing quality service. Took two days to figure out issue with new Yukon, part not available for up to a month, no loaners available, had to travel to Hertz branch and wait 40min to get a junky loaner (no non GM upgrades). When I raised concerns to service manager, zero sense of accountability and indifferent if I post review More

Overall happy with dealership. The only thing is my messages left with salesman were not returned. Had to call back. Still waiting on mudflaps and window rain guards to come in The only thing is my messages left with salesman were not returned. Had to call back. Still waiting on mudflaps and window rain guards to come in and be installed. Received the Zurich Shield protection but nothing was applied to interior, if anything was supposed to be applied. Everyone was nice and friendly. More

Nice friendly service but not very accommodating with regards to the customer who might need a loaner vehicle for services that require longer time I was without my vehicle for about two/three weeks on regards to the customer who might need a loaner vehicle for services that require longer time I was without my vehicle for about two/three weeks one time with no regard to my being without a vehicle More

Dealing with them was a pleasure,they were very friendly and acted like professionals. Will return. and acted like professionals. Will return. More

not very good at all. . asked for something, the service writer told me they are not able to do it. it cant be done as he told me. anyways two days later, called another de . asked for something, the service writer told me they are not able to do it. it cant be done as he told me. anyways two days later, called another dealership. and what do you know they have noproblem doing it for me.... More

I am always pleased with their service, the cost of everything is out of control everything is out of control More

They were very helpful and answered all my questions, and went out of their way, and took the time to help with my Dads GM discount and with my GM points to redeem and went out of their way, and took the time to help with my Dads GM discount and with my GM points to redeem More