Dan Hodges
Dan Hodges at Hodges Mazda
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Dan Hodges

Owner

Hodges Mazda

10681 Philips Hwy
Jacksonville, FL 32256

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3.9
13 Reviews
3.9

13 Reviews

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13 Reviews of Dan Hodges

December 16, 2024

Dealership Rating
Employee Rating

Wish I could give zero stars but there is no option, the service department didn't do a great job at all, a new 2024 CX-90 went in for an oil service, turns out the radiator has a factory defect and was lea More

by JQ
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: David Hodges, Rodney Cunanan

September 01, 2024

Dealership Rating
Employee Rating

The customer service is beyond excellent. I have leased 4 cars and purchased 3. Thank you! More

by JONSEYKC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Hodges, Drew Woods, Rodney Cunanan , Brian aka Cheif

August 15, 2024

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Employee Rating

Ethan and the entire team went above and beyond to ensure we had a great experience! More

by RICKYAMYH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 14, 2024

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Employee Rating

Hodges Mazda at the Avenues provided excellent service on my truck. I highly recommend them. More

by DJRUTT17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 01, 2024

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Employee Rating

Gage did a great job and was very professional and courteous. Good communication and follow up. He is a great asset to the dealership. More

by Greg
Service Price Transparency
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Recommend Dealer
Yes

May 31, 2024

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Employee Rating

This dealership committed fraud. They forged my signature on a page issuing consent for waste removal services. However, I am not on any of their cameras, assigning the documents so More

by usgrudavi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 31, 2024

Hodges Mazda responded

Mr. Pollare, You posting that we forged your signature is simply not true. You signed and paid for the work done to your vehicle the night you picked it up and had no issues. Two days later you called in having an issue with being charged for an item that you believed was covered under warranty (even though it wasn't) and we refunded it to you as a sign of good faith. Then another two days later you took issue with having been charged for anything at all even though you knowingly agreed to the services and their prices before they were performed. Upon your request, I provided copies of the signed documents going over all the charges including the shop supply charge which we disclose very transparently. You admitted on our recorded phone call that you reviewed the documents and that was in fact your signature on two separate lines. After stating this and being asked what you are trying to accomplish, you then back-pedaled and stated that it was not your signature on second thought. This immediate contradiction over something so easily identifiable as a signature was concerning and revealed your intentions. Posting online that we "committed fraud" is a blatant lie, unprofessional, and inflammatory. My staff and I were very professional, courteous, and generous with you; however, it seems no good deed goes unpunished. -Thomas Maierhoffer

May 31, 2024

usgrudavi responded

Conveniently, this dealership had no video evidence of a signature. All I requested, was the 65 I paid for waste removal. I agreed to paying for an alignment of 194 because I had agreed to such prices via a text message. Therefore, this dealership continues to lie because they had no video evidence proving that the signature was mine and cannot provide any real concrete evidence proving it. They also refused to refund, the fee of $65 which would have been a sign of real good faith. This dealership is extremely shady in their practices if they cannot provide camera footage of actual events happening. Very unprofessional and the staff here stand behind their LACK OF PROOF. Additionally, I had to call at 5 PM to see where my car was even though it had been finished at 11. No one bothered to call and let me know that the car was complete. It’s like everyone that works here is new on the job and do not know the proper ways to deal with customers.

May 08, 2024

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Employee Rating

Great service appointment. Kept me updated on the status of my car the entire time. Would recommend More

by BROOKENLUCAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 03, 2021

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Employee Rating

Horrible purchasing experience and even worse when it came to service. I love the look of the car and it only has 2000 miles, but I can't wait to sell it and get something to help me forget all about it. More

by paul lopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: David Hodges , Tony Escalante, Jordan Kirk, Jason Stephens

Mar 15, 2021

Hodges Mazda responded

We are so sorry to hear of your negative experience. We pride ourselves in giving any and all customers the truly exceptional experience that they deserve and unfortunately, we have fallen short. Would you please call our General Manager Chuck Sales at 904-204-4674 with your best contact info, so we can find out a little more about your experience?

November 13, 2018

Dealership Rating
Employee Rating

Great Service As always Everyone went over and above. To Make us as comfortable as possible. While the dealership is under construction. Everyone keep checking on More

by Jerry A Rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Isaac Coleman, Kate Frost, Eric Singer

Nov 14, 2018

Hodges Mazda responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are satisfied with their overall experience. We look forward to working with you again.

July 03, 2018

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Employee Rating

The easiest car purchasing experience I've ever had! This was by far the easiest car purchase I've ever made! Everybody at Hodges Mazda were professional, friendly people that made the experience so sim More

by Rick N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Kearney, Mike Shaw (finance)

Jul 06, 2018

Hodges Mazda responded

Thank you for your business and this review. We are happy to hear our team was able to serve you and demonstrate how we do business here.

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