Dan Ford | Page 37

Amazing experience at Tucson Subaru The service center covered the issue I had with my wrx and I was able to trade it in for a new forester XT with zero hastle. Trent Nichols sold me The service center covered the issue I had with my wrx and I was able to trade it in for a new forester XT with zero hastle. Trent Nichols sold me my last vehicle and my new one. He is who I recommend to all of my friends and family. I don't believe there is a better car salesman/manager in AZ. My family is growing and I will be a Subaru customer for life because of the quality of service and the vehicle engineering. More

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Staff The vario members of the staff we met on several visits were invariably knowledgeable, courteous and professional, patient with questions, uncertain The vario members of the staff we met on several visits were invariably knowledgeable, courteous and professional, patient with questions, uncertainties and idiosyncrasies at each stage from initial inquiries to final purchase and handing over the keys.. More

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Returning to Subaru 30 years after my first Subaru, and a variety of manufacturers inbetween, I purchased a 2016 Legacy Premium. I visited the dealership several times, 30 years after my first Subaru, and a variety of manufacturers inbetween, I purchased a 2016 Legacy Premium. I visited the dealership several times, looked at several cars, test-drove a few, and finally decided on a Certified Pre-Owned Legacy. There is rarely a single automobile that is perfect for every need, however I have confidence that the Legacy will fit my needs - and it has top safety ratings. My previous dealership experience had left a long-lasting negative impression (although a premium brand, it reeked of all the negative implications that are associated with the auto sales process of the 1970s..."would you like undercoating with that?"). The purchase of this Subaru was the opposite of that; Tucson Subaru was professional, courteous and, most definitely, not complicated or rushed. More

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Service that made me smile After a frustrating revisit to diagnosis an AC problem, my service advisor Dan Ford and tech Christian found an impossibly small leak in a coolant lin After a frustrating revisit to diagnosis an AC problem, my service advisor Dan Ford and tech Christian found an impossibly small leak in a coolant line and had to order a part...I would be without my car for a few days. To mitigate my inconvenience , my salesman Bob dropped off a loaner car at my house...and then dropped off my car when it was done! Service with a smile and great follow up by my salesman. Thanks Guys! More

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Bob Wilson is a rock star--Masters of excellence Just bought an Outback from Tucson Subaru. Bob Wilson was amazing. After a test drive, he texted me a follow up. When I was ready, I texted him to Just bought an Outback from Tucson Subaru. Bob Wilson was amazing. After a test drive, he texted me a follow up. When I was ready, I texted him to say what I wanted. A few texts and a few days later, I'm at the dealership signing my paperwork. The finance guy, Tim Hanson, was great too! Easy, breezy, awesomeness all the way through this process. Bob, Tim and the Tucson Subaru have mastered ease car buying! More

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Trustworthy and Knowledgeable All staff we worked with at Tucson Subaru were friendly, helpful and knowledgeable. We felt that we were given a fair deal on our trade in vehicle an All staff we worked with at Tucson Subaru were friendly, helpful and knowledgeable. We felt that we were given a fair deal on our trade in vehicle and the vehicle we purchased. No pressure tactics used. Our concerns became the sales staff concerns, and we each dealt with them in a highly professional and trustworthy manner. Definitely would recommend this dealership to family and friends. More

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Wonderful Car Leasing Experience! This is my third Subaru (although my first leasing experience), and is the second Subaru Forester where I have had the pleasure of working with sales This is my third Subaru (although my first leasing experience), and is the second Subaru Forester where I have had the pleasure of working with sales consultant Jack McVey. Jack is a totally honest and completely no-pressure sales person who can be counted on to be well-informed and professional at all times. I have also recommended Jack to many of my students and friends, and he has been very helpful to them as well. Jack is a real gentleman and a pleasure to do business with. I have also had excellent experiences with Dan Ford, one of the service reps at Tucson Subaru. Over the past nine years, he has consistently provided top-notch service and advice. Finally, a tip of the hat to Traci Roberts. This is the second time she has been my "closer." Traci has been very informative and helpful through the paperwork signing process. Tucson Subaru has my highest recommendation and complete trust. More

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Patient and helpful This is the second car we have bought from Tucson Subaru and it has been a pleasure working with CJ Nichols both times. He has gone out of his way to This is the second car we have bought from Tucson Subaru and it has been a pleasure working with CJ Nichols both times. He has gone out of his way to help us get the cars we want for the right price. Aside from buying cars working with their service department for the past 6 years has been good. Although I no longer have a Subaru now, when I decide to get another one I'll make Tucson Subaru my first port of call. More

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Purchased a new Outback Gil Warren is an excellent salesman who made buying our car a pleasure. This is the second new car we have bought from Gil and it won't be the last. Gil Warren is an excellent salesman who made buying our car a pleasure. This is the second new car we have bought from Gil and it won't be the last. More

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Very Expensive Radio I love my new 2016 Subaru Outback which I have only had for 3 days. I also loved my 2015 Subaru Outback except for having troubles with the radio f I love my new 2016 Subaru Outback which I have only had for 3 days. I also loved my 2015 Subaru Outback except for having troubles with the radio for the one year that I owned it. I had never had trouble with a new car before. They wiped the software off the system at least twice. The dealership finally worked out a trade for me into a new car with a different model radio. Nevertheless, it was a costly $7,000 radio exchange. Today 3/26/16 I tried to call the service department many times between 8 am and 9 am on this Saturday. The woman answering the phones even hand walked down a message to service to please call me. I need to make an appointment to have side moldings put on my new car. I was told that at 9 am more help would come in and they would get back to me by 9:15 a.m. They shouldn't be open on Saturday if they don't have the people to staff the operation. I called back at 9:30 a.m. and finally reached Marco who was very nice and scheduled an appointment that worked for me 3/29 at 8 am. BTW, Marco in service, has always been very polite and has tried to help me the last six months resolve my ongoing radio issues. I think he has been as frustrated as I have been. My temper has gotten the best of me a couple of times, but Marco has remained calm and has tried to help me. More

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