DJ Sides

Absolutely terrible service center. The new owners have no Manager running this location and no one takes responsibility for any issues. We brought our vehicle in 3 times to get the e The new owners have no Manager running this location and no one takes responsibility for any issues. We brought our vehicle in 3 times to get the emergency brake fixed and they still couldn't fix it. We spend $3,000 total and the E-brake still didn't work. We had to take it to a different dealership service center, and they found parts/springs were missing on the rear E-brake system. So, we had to spend another $1,400 with them to re-pair the previous Newcastle debacle. On top of that, Newcastle wrecked the front of our vehicle while it was parked on their lot waiting for the E-brake parts for their fiasco repairs. Our vehicle was out of commission for another 3 weeks while the entire front end had to be repaired. DO NOT DO BUSINESS WITH THIS DEALERSHIP!!! More

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Great experience. Bob and Mike(s) were great to work with. Highly Recommend them to anyone! Bob and Mike(s) were great to work with. Highly Recommend them to anyone! More

by kirstyallen Verified Customer Verified Customer

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Did not check tire pressure when rotating promaster tires. Wound up with 65psi in the back and 80psi in the front. Called to get it corrected left message 2 1/2 hours later had not received a call back tires. Wound up with 65psi in the back and 80psi in the front. Called to get it corrected left message 2 1/2 hours later had not received a call back. Drove back to dealership. The corrected the problem but no apology for messing it up and all the extra time and hassle on my part More

by NATEHOPKINS1 Verified Customer Verified Customer

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Great job but they couldn't reset the oil life because the buttons weren't working and no one told me. the buttons weren't working and no one told me. More

by Fire_rescue115 Verified Customer Verified Customer

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DJ in service was outstanding! Helped me on the phone with some quick troubleshooting and resolution. Was very diligent trying to resolve my problem once I brought truck in for Helped me on the phone with some quick troubleshooting and resolution. Was very diligent trying to resolve my problem once I brought truck in for service. Obviously cares about a job we'll done and I appreciate his dedication. Thanks! More

by keith.hagelin Verified Customer Verified Customer

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Was totally disappointed that they can not find out what the problem is with my jeep compass. I was wondering if the computer is getting a signal that says auto start/stop in op could it be the computer its the problem is with my jeep compass. I was wondering if the computer is getting a signal that says auto start/stop in op could it be the computer itself I paid good money for this car and extended warranty with a fault light on it is going to depreciate the value. More

by donaldferguson Verified Customer Verified Customer

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Very helpful service! I would highly recommend their dealership. They even have popcorn and coffee! I would highly recommend their dealership. They even have popcorn and coffee! More

by NEWINVIS Verified Customer Verified Customer

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On time and very responsive. Took great care of me and explained everything very well Took great care of me and explained everything very well More

by rmccann274585 Verified Customer Verified Customer

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Bob was actually my salesman and he did a fantastic job, encouraging us to come in and try a comparable vehicle. He took care of us accordingly while we were there. encouraging us to come in and try a comparable vehicle. He took care of us accordingly while we were there. More

by PEGASUS_48 Verified Customer Verified Customer

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A very good experience. Helpful, knowledgeable, fast service. Would recommend to others. Thank you very much. Helpful, knowledgeable, fast service. Would recommend to others. Thank you very much. More

by mmmcurtner Verified Customer Verified Customer

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