Cyrena Morena
Cyrena Morena at Capistrano Mazda

Cyrena Morena | Page 22

Service Advisor

Capistrano Mazda

32852 Valle Road
San Juan Capistrano, CA 92675

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4.8
329 Reviews
4.8

329 Reviews

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329 Reviews of Cyrena Morena

February 04, 2020

Dealership Rating
Employee Rating

Service writer was friendly, knowledgeable and professional. Most important; the car was ready when she said it would be! The Service Department was easy to locate and the interior was modern, op More

by New Mazda owner
Recommend Dealer
Yes
Feb 04, 2020

Capistrano Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Capistrano Mazda. Please don't hesitate to reach out if you need anything else. Kate

February 02, 2020

Dealership Rating
Employee Rating

Love the new building. Very welcoming. Getting to hear see and hear via via from the mechanic. The waiting area is comfortable. I like the customer service More

by BWHYTE6
Recommend Dealer
Yes
Feb 02, 2020

Capistrano Mazda responded

Thanks for sharing your thoughts about our dealership. We are pleased to hear you were comfortable and enjoyed our waiting area. We appreciate your business and hope to see you again soon! Kate

February 02, 2020

Dealership Rating
Employee Rating

As always, premium service with a great staff Title says it all! Always receive a warm welcome and am never in doubt that my needs will be met. There's a word count minimum so here are a few extra More

by Serdar A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hector Arvizu, Lou Bastiaans , Alex Hernandez

Feb 04, 2020

Capistrano Mazda responded

Serdar, Thank you so much for the 5-star review. We appreciate you choosing our dealership and helping to share the word about us. We’re here for you anytime! Kate

January 31, 2020

Dealership Rating
Employee Rating

The servicemen at Mazda were wonderful. They did my car The servicemen at Mazda were wonderful. They did my car in the time they said they would. My Mazda runs smoothly...... I love my Mazda More

by lindaharsh
Recommend Dealer
Yes
Feb 04, 2020

Capistrano Mazda responded

Thank you, Linda, for your 5-star review! We are happy to read about your recent service appointment at our dealership and that it was completed quickly and thoroughly. Thank you for your business and we hope to see you again soon! Kate

January 31, 2020

Dealership Rating
Employee Rating

Dirty car and no one ever called You have to do a lot of the work yourself with this service center. Poorly managed service center. Plus my car was filthy when I got it back. More

by PandaB
Customer Service
Friendliness
Price
Recommend Dealer
No
Feb 10, 2020

Capistrano Mazda responded

Hello, We sincerely apologize for your overall experience and only hope to be given another opportunity as we would like to keep you as a customer. Please know we value your input and take it seriously. We tried reaching out privately and look forward to your response. Best, Kate

January 30, 2020

Dealership Rating
Employee Rating

ALWAYS a positive experience! I am on my second car from Capistrano Mazda. One of the main reasons I have and will keep going back is because of the excellent service I receive fr More

by MARNIEDAY33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 04, 2020

Capistrano Mazda responded

Thank you for continuing to choose Capistrano Mazda! Your feedback and rating mean a lot to us. We're glad we were able to provide excellent service and look forward to seeing you again. Kate

January 28, 2020

Dealership Rating
Employee Rating

Addressed my concerns Cyrena was attentive and listened to my needs and assisted with everything I needed as expeditiously as possible. Manager was helpful as always. I wil More

by KSJCREW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lou Bastiaans

Feb 04, 2020

Capistrano Mazda responded

Thank you so much for this great review! We're glad that Cyrena was such a great help with your service experience. We look forward to working with you in the future. Kate

January 28, 2020

Dealership Rating
Employee Rating

Always a great experience at Capo Mazda! Cyrena is always professional and friendly. I brought my car in early, and they accommodated nicely. They did a good job on the car wash as well. More

by raychelogburn
Recommend Dealer
Yes
Jan 28, 2020

Capistrano Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Cyrena and the team, and please don't hesitate to let us know if we can be of further assistance. Thank you for choosing Capo Mazda! Kate

January 28, 2020

Dealership Rating
Employee Rating

5,000 mile service Excellent service and attention. All questions and concerns were addressed and I was particularly impressed by the service video I received and the i More

by Marcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Diego Blakely

Feb 04, 2020

Capistrano Mazda responded

Hi Marcia, Thank you so much for the 5-star review of Capistrano Mazda. We are so happy we could help you keep enjoying your Mazda CX-30! Kate

January 27, 2020

Dealership Rating
Employee Rating

45,000 mile miata service and minor work and oil change I have been dealing with car dealerships for service for almost 50 years. My experience with capistrano mazda not only has been the finest, but there More

by DKULICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 27, 2020

Capistrano Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Cyrena and our team, and we look forward to working with you again. Kate

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