Cynthia Gonzalez

Yesterday, my Buick was at the dealership for 9 hours for the replacement of the brake pads and spark plugs, due to a loud squeaking noise. When I picked up the vehicle, I was assured that everything was in the replacement of the brake pads and spark plugs, due to a loud squeaking noise. When I picked up the vehicle, I was assured that everything was in proper working order and was charged $1,400. On my way home, I immediately noticed that the same noise was still present, exactly as before the “repair.” When I later reviewed the invoice at home, I discovered the following discrepancies: The invoice indicates that only the spark plugs were replaced; The 10% discount coupon I provided was not reflected on the invoice; The invoice states that payment was made in cash, although I always pay by card. I contacted the dealership to report these issues and was instructed to return the following morning. This morning, I was informed that the brake pads had not been replaced because they were supposedly “in good condition,” and that only the brake rotors were resurfaced. This is highly questionable, as brake pads are typically replaced at around 60,000 miles, while my vehicle currently has 90,000 miles. Moreover, brake pad replacement was explicitly requested by me during the initial visit. I was also told that since the vehicle is under warranty, the brake pads would now be replaced. This raises an obvious question: why was this not done during the original 9-hour service visit, when the issue was clearly reported? When I asked why the 10% discount was not shown on the invoice, the manager stated that it had been applied, but that the finance department failed to document it. This raises a serious concern: how can an official invoice be issued with inaccurate or misleading information? I requested that the old brake pads be returned to me. After an additional 4 hours, I picked up the vehicle with the brake pads replaced; however, the old pads were simply thrown into a box, without any explanation. I cannot be certain that these were actually my original pads, although they appeared to be in very poor condition. My question is: who will compensate me for the inconvenience, lost time, unprofessional service, and inaccurate documentation related to this matter? More

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Very considering to help in any way they can. You never have to worry about not being serviced. You never have to worry about not being serviced. More

by WCATHERLEAN Verified Customer Verified Customer

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Awesome communication and awesome work in a timely matter. Good customer service Thank you Mario matter. Good customer service Thank you Mario More

by MARIOARZATE Verified Customer Verified Customer

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There was no communication about the status of my car. I called about 10 times and was left on hold without any response. I left my car at 8am to be serviced and it took me so many calls to finally get a I called about 10 times and was left on hold without any response. I left my car at 8am to be serviced and it took me so many calls to finally get a text that my car was done and it was about 4:15pm. The attitude on how I get talked to is very different as the attitude I saw others be treated with. Why do I get different treatment than other costumers? I would hate to elaborate on reasons as to why that might be. I never had a chevy before and I never have shopped for a car in town because of how dealers pick and choose who to be nice to. When i got the car the 2 sales men that helped me were outstanding but after that the service treatment leaves more to be expected. Im a very kind and like to communicate but it almost seems as me talking bothered the service advisor and caused him to give me very vague and close ended answers. Once my lease is done I don't think I will be shopping at this dealership again, it is important to remember that what keeps a costumer coming back to a dealership isn't just a good sales person and a great deal but also how the costumer is treated during the ownership of the car. I personally have seen how this advisor treats other costumers and that cheerful and great attitude I have seen him give others is definitely not the attitude I receive and i do not understand why or what makes me different and deserve a rude non-friendly attitude when I have been nothing but nice and respectful to everyone at coastal chevrolet. More

by VDAREVALO4 Verified Customer Verified Customer

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The service is always great there. my car or truck is always ready when they say it’s going to be. my car or truck is always ready when they say it’s going to be. More

by ECORRAL54 Verified Customer Verified Customer

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The service is always delivered as promised. I also have had a very positive buying experience. The only problem I have had is when a friend sold their car to this dealership, I did not see th I also have had a very positive buying experience. The only problem I have had is when a friend sold their car to this dealership, I did not see the same care as when one is buying. They need a different buyer of used cars. More

by KevinR Verified Customer Verified Customer

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The service department is top-notch, and Daniel always does his best to get the service done on time. He spends enough time to explain what's going on and checks to see if the work is covered under recall does his best to get the service done on time. He spends enough time to explain what's going on and checks to see if the work is covered under recall. When we first called to make the service appointment Cynthia checked with the Parts dept. to make sure the parts would be on hand. The Sales dept. is a little pushy More

by CDLANG1 Verified Customer Verified Customer

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Great customer service and very friendly staff highly recommended great techs very knowledgeable with new and older Chevy vehicles recommended great techs very knowledgeable with new and older Chevy vehicles More

by ALFREDO_JR89 Verified Customer Verified Customer

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Everyone was great and professional. They were extremely punctual, polite and helpful. It was a refreshing experience They were extremely punctual, polite and helpful. It was a refreshing experience More

by JSWROCKSON Verified Customer Verified Customer

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Dan continues to deserve 5 stars for his excellent service. Unfortunately, the dealership under the new ownership doesn’t meet the same standard. The only consistently positive aspect of bringing my c service. Unfortunately, the dealership under the new ownership doesn’t meet the same standard. The only consistently positive aspect of bringing my car in is the staff retained from the previous ownership — they remain the highlight of the experience. More

by Williamsbrett805 Verified Customer Verified Customer

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