Jorge Monreal

I am extremely disappointed with the customer service and communication I have experienced with Coastal Chevrolet. My vehicle has now been in the shop for over a month, and throughout this entire process, I communication I have experienced with Coastal Chevrolet. My vehicle has now been in the shop for over a month, and throughout this entire process, I have received little to no communication or updates unless I personally call or physically go into the dealership. What makes this situation even more frustrating is that the repair is related to an issue that Coastal Chevrolet’s service department previously attempted to repair under warranty — and the vehicle was not repaired correctly. I am now dealing with the same problem again, through no fault of my own. Despite the length of time my vehicle has been in the shop, we have not been offered any assistance with a rental vehicle, a discount, or any other accommodation for the significant inconvenience and expense this situation has caused. We have now opened a case with Cadillac Corporate, and unfortunately, they have also been unsuccessful in getting the level of cooperation and communication we expected from the service department. At this point, I feel completely disregarded as a customer. I have been left without reliable transportation, I am losing both time and money, and I have had to continually chase the dealership for information about my own vehicle. A customer should not have to repeatedly call or physically show up just to find out what is happening with their repair. I am especially disappointed with General Manager Sam Bitar and Service Manager Paul De La Cruz and the way this situation has been handled. The lack of communication, accountability, and customer support has been extremely frustrating and unacceptable. I would genuinely like to hear a response from Coastal Chevrolet regarding how they intend to resolve this situation. I am not looking for excuses — I am looking for communication, accountability, and a resolution. More

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I had a great experience working with Memo. He was friendly, professional, and very helpful throughout the whole process. He answered all my questions, made everything easy to understand, and n He was friendly, professional, and very helpful throughout the whole process. He answered all my questions, made everything easy to understand, and never made me feel pressured. He made buying my truck a smooth and enjoyable experience. I would definitely recommend him to anyone looking to buy a truck. He even went out the way and delivered the truck to my house! Amazing! More

by ANGEL.CENTENO408 Verified Customer Verified Customer

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⭐⭐⭐⭐⭐ I have to give Coastal Chevrolet a huge shoutout for the experience my family and I have had with the dealership. From the service department taking care of my 2021 Jeep Grand Cherokee to the overal for the experience my family and I have had with the dealership. From the service department taking care of my 2021 Jeep Grand Cherokee to the overall customer service, everything was handled professionally and efficiently. A special thank you to **Merwan Yettou, the Internet Director**, who has been absolutely incredible to work with. Merwan went above and beyond to help us find the right vehicle, worked hard to make the deal come together, and made the entire process feel easy and straightforward. You can tell he genuinely cares about taking care of people and making sure they have a great experience. It’s rare to find someone at a dealership who is this knowledgeable, responsive, and willing to put in the extra effort. Merwan is a huge asset to Coastal Chevrolet, and his customer service is a big reason I would recommend this dealership to friends and family. The dealership as a whole has been fantastic, and the service department did an excellent job taking care of the Jeep. Everyone was friendly, professional, and made us feel like valued customers. **If you’re looking for a dealership that actually takes care of its customers, I highly recommend Coastal Chevrolet — and especially Merwan. Five stars all around!** ⭐⭐⭐⭐⭐ More

by Josh Diaz Verified Customer Verified Customer

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Kevin and the entire team was great to work with - calm, not rushed and helped me find the right truck not rushed and helped me find the right truck More

by MASON30 Verified Customer Verified Customer

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They were great at scheduling, diagnosing and resolving the issues I needed resolved with my trucks. Noel greeted me at 7:20am and Jorge finalized the deal. Victor, the driver was excellent. My expectat the issues I needed resolved with my trucks. Noel greeted me at 7:20am and Jorge finalized the deal. Victor, the driver was excellent. My expectations were exceeded. More

by SBBONES Verified Customer Verified Customer

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Very professional in and out service! Very knowledgeable service folks - in office and taking care of vehicle. Very knowledgeable service folks - in office and taking care of vehicle. More

by DIANABULL4RE Verified Customer Verified Customer

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To do my service people work hard in the back Front desk advising poor service Perón who made the appointment 0 need a lot improvement cashiers girl too aggressive not good. advising poor service Perón who made the appointment 0 need a lot improvement cashiers girl too aggressive not good. More

by MONRROY805 Verified Customer Verified Customer

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Overall great service experience at Coastal Chevrolet! Their customer service is completely genuine and honest. The service and parts department consistently do their jobs to their very best, and Paul the Their customer service is completely genuine and honest. The service and parts department consistently do their jobs to their very best, and Paul the service manager is a truly great individual. If you want trustworthy care for your vehicle, this is the place to go! More

by ROMANDAPHNEGARCIA39 Verified Customer Verified Customer

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Not quoted correct amount For brakes before work done. Brakes still squeek. Not selling good new cars that are backed bumper to bumper. Brakes squeeked weeks out the door. ignored and gas lit as a women s Brakes still squeek. Not selling good new cars that are backed bumper to bumper. Brakes squeeked weeks out the door. ignored and gas lit as a women saying “ all chevy squeak like that” More

by WEDDLETERESA Verified Customer Verified Customer

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Jorge was very helpful and took time to deal with a charger issue that I really appreciated. I was in and out quickly and efficiently charger issue that I really appreciated. I was in and out quickly and efficiently More

by awdeto Verified Customer Verified Customer

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