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Jorge Monreal
Jorge Monreal | Page 2
Service Advisor
Coastal Chevrolet Santa Barbara
301 S Hope Ave
Santa Barbara, CA 93105
83 Reviews
Dealership Experience
2 yrs, 9 mos
Languages Spoken
English
Spanish
83 Reviews
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83 Reviews of Jorge Monreal
Verified Customer
February 14, 2026
I only got information when I called in and they had the car for 5 days. car for 5 days. More
by ssl7
Other Employees Tagged: Paul Delacruz
February 13, 2026
Jorge is a great service advisor. He is responsive and very capable. Easy to reach and a good communicator. I loved getting a ride home quickly and an Uber drive back to the dealershi He is responsive and very capable. Easy to reach and a good communicator. I loved getting a ride home quickly and an Uber drive back to the dealership. I didn't have to wait more than 2 minutes for each driver! More
by HEMERSON
December 23, 2025
Yesterday, my Buick was at the dealership for 9 hours for the replacement of the brake pads and spark plugs, due to a loud squeaking noise. When I picked up the vehicle, I was assured that everything was in the replacement of the brake pads and spark plugs, due to a loud squeaking noise. When I picked up the vehicle, I was assured that everything was in proper working order and was charged $1,400. On my way home, I immediately noticed that the same noise was still present, exactly as before the “repair.” When I later reviewed the invoice at home, I discovered the following discrepancies: The invoice indicates that only the spark plugs were replaced; The 10% discount coupon I provided was not reflected on the invoice; The invoice states that payment was made in cash, although I always pay by card. I contacted the dealership to report these issues and was instructed to return the following morning. This morning, I was informed that the brake pads had not been replaced because they were supposedly “in good condition,” and that only the brake rotors were resurfaced. This is highly questionable, as brake pads are typically replaced at around 60,000 miles, while my vehicle currently has 90,000 miles. Moreover, brake pad replacement was explicitly requested by me during the initial visit. I was also told that since the vehicle is under warranty, the brake pads would now be replaced. This raises an obvious question: why was this not done during the original 9-hour service visit, when the issue was clearly reported? When I asked why the 10% discount was not shown on the invoice, the manager stated that it had been applied, but that the finance department failed to document it. This raises a serious concern: how can an official invoice be issued with inaccurate or misleading information? I requested that the old brake pads be returned to me. After an additional 4 hours, I picked up the vehicle with the brake pads replaced; however, the old pads were simply thrown into a box, without any explanation. I cannot be certain that these were actually my original pads, although they appeared to be in very poor condition. My question is: who will compensate me for the inconvenience, lost time, unprofessional service, and inaccurate documentation related to this matter? More
by Bety
Other Employees Tagged: Daniel Ybarra, Miguel Gonzalez, Clay Hartley, Paul Delacruz , Andres Alvarez, Charley Diaz Jaime, Cynthia Gonzalez
December 07, 2025
The staff at Coastal Chevrolet were very helpful with questions that I had . They were polite and professional. questions that I had . They were polite and professional. More
by GLENN.WHITE
Other Employees Tagged: Daniel Ybarra
November 18, 2025
Very considering to help in any way they can. You never have to worry about not being serviced. You never have to worry about not being serviced. More
by WCATHERLEAN
Other Employees Tagged: Daniel Ybarra, Brian Valenzuela, Eddie Zambrano, Clay Hartley, Paul Delacruz , Charley Diaz Jaime, Cynthia Gonzalez
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