Customer Service | Page 6

Cheating I purchased a `CERTIFIED` pre-owned Odyssey from Millennium Honda that had a clean Carfax last year. That accident was Structural damage. (Serious on I purchased a `CERTIFIED` pre-owned Odyssey from Millennium Honda that had a clean Carfax last year. That accident was Structural damage. (Serious one) Not to mention I was overcharged for this deal. But they refused to hear this case due to they would not known the accident. This is ridiculous because they have self inspection system(182 point). That`s CERTIFIED system. They should have known or they CHEATED me. More

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I purchase a car back in February of 2019 a 2019 Honda Accord sport which I love and millennium was suppose send a check to Hyundai for the trade in i got rid of for 12/13 remaining payments. In October o Accord sport which I love and millennium was suppose send a check to Hyundai for the trade in i got rid of for 12/13 remaining payments. In October of this year I received a hit on mines and my wife's credit saying that I owe 8,000 dollars because the hyundia never received the pay off check to pay off the car. So now they are saying I have to pay this. The way my deal was done millennium was suppose pay the remaining payments on the car and they never did. The dealership still to this day after speaking with them multiple times still have not paid it off and it is affecting my credit badly. I went from a 727 score down to 545 and this is affecting my credit badly! This dealership is super irresponsible and upper management needs to learn customer service and not just be on your side when they are trying to close a deal but need to be on your side when something goes wrong after. I have reached out to Honda cooperate and BBB for assistance with this matter since the dealership 10 months a late still have not paid off the car I traded in The next post will be detailing everyone I spoke to and all the ridiculous answers they gave me during this process. More

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Can’t get any worst I purchased a pre-certified 2015 Honda Odyssey. This van is no where near where it’s suppose to be certified. I have to take the van back on the secon I purchased a pre-certified 2015 Honda Odyssey. This van is no where near where it’s suppose to be certified. I have to take the van back on the second day for door problem. Got it back one day n then a “check engine light” problem shows up. First time service took three days. Again error comes back and serviced for two weeks. Got van back for a week same error. Goes back for two more weeks. Got van back for a week . Same error again n two more weeks in the shop. I drove the van for less then 100 miles in two and a half month. Got the van back again for two weeks. Related problems w the check engine light problem. Van goes in shop for two more weeks. I’m planning to write to BBB and to Albany also. Not once did any one from the dealer apologized. They were using my time after they sold the van to certify the van that’s what they did. I paid in good faith and all I got is aggravations time and time again. They have a customer support team but soon as they heard that I have problems with the van. They stop calling right the way. Everyone I called in service like mr Castillo’s Abreu or the other used car manager Matt. They don’t want to hear from me. They keep referring to the van as a service problem. I wish I could tell them when I pay them it’s a cash problem will they wait? The worst experience I ever have with any dealers and I own 7 Honda so far. No one should go to Millinium Honda because they really don’t care after you paid and it’s the fact. If now one believes me just go to the service waiting area and speak with some of their customers. I did and I told them to write to BBB so next customer would know. Thank you for your time. More

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I just got a great car Not from Millenium. Years back I was swindled and it seemed it was going there again. As every day pricing was changing. The sales Rep was nice zeeshan unfortunately his superior b was swindled and it seemed it was going there again. As every day pricing was changing. The sales Rep was nice zeeshan unfortunately his superior boss Marty was hard ball. I got a Brand New 2020 Pilot Exl for $409 a month. With only $600 down. They the Honda dealer took my old lease w remaining 4 payments. More

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Terrible customer service and ripped us off twice. Verbally agreed on a lot of information regarding my trade in lease, and completely denied everything when I went into the dealership. Now i’m overpa Verbally agreed on a lot of information regarding my trade in lease, and completely denied everything when I went into the dealership. Now i’m overpaying for a car and paying off my old car. Awful service with no care whatsoever for the customer AFTER they sign off. Spent the entire day there just to get ripped off. GO ELSEWHERE!! More

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Got an email that car was due for service Made an appointment for routine oil change based on email received that service was due. Advisor came over to the car and asked why I was there. I Made an appointment for routine oil change based on email received that service was due. Advisor came over to the car and asked why I was there. I told him I got an email that service was due. He checked the oil level and said it’s at 50% you don’t need service and told me to leave. Are you kidding me? I refused since it’s a lease and follow rules. He continued to say you can go you don’t need it. I took a day off for this and you’re turning me away? Needless to say I stayed, waited 2.5 hours for a simple oil change. Thank This dealership is employed by incompetent staff who ALL Lack customer service skills. Take your business to ADVANTAGE HONDA in MANHASSET and don’t bother dealing with these incompetents. More

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Terrible customer service I had and issue with my car called several times put on hold hung up on and then told one thing after told another! Terrible! I had and issue with my car called several times put on hold hung up on and then told one thing after told another! Terrible! More

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Great Service ! This was our first time in the Hempstead location. After just coming from another Honda dealership which the service was terrible we decided to give This was our first time in the Hempstead location. After just coming from another Honda dealership which the service was terrible we decided to give Millennium Honda a chance and the service was above and beyond. Angelo took the time to listen to all my concerns and match me with the perfect car. I even got more than I bargained for!!! More

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A gratifying Experience I am a true Honda fan, for the reliability of he car and the excellent service provided...not to mention it's beauty. Mr Osinuga is an excellent Sale I am a true Honda fan, for the reliability of he car and the excellent service provided...not to mention it's beauty. Mr Osinuga is an excellent Sales Representative. He knows the intricacies of the vehicle and explained and explored them with me. He was patient and understanding of my financial limitations and extended himself to give me the best car. I think both of us felt happy when I left the dealership. I am delighted with and feel very proud of my purchase. More

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Great service! Paul Mosca is very helpful and provide great service to his customers. I highly recommend him to anyone who comes here. He goes above and beyond. Paul Mosca is very helpful and provide great service to his customers. I highly recommend him to anyone who comes here. He goes above and beyond. More

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