Curtis Ringle | Page 6

High pressure and deception. The salesman said he needed my id to check my credit to get a car fax report and to check for other vehicles in the area, He and his manager instead The salesman said he needed my id to check my credit to get a car fax report and to check for other vehicles in the area, He and his manager instead signed me up for financing without my knowledge after I told them I was pre-approved for financing through my bank. They then tried to get me to sign a financing agreement, I refused. I purchased this vehicle though by bank as promised. I was not aware they did this until after my purchase I received a financing denial letter from BMW. Also, I got the around for a month trying to get a second key, and did not receive a tire inflator kit as promised. This was a horrible stressful experience. I wouldn’t recommend this Dealership. Up Date: David Soto and Shane Weirick, reached out to us to apologize for the way my husband and I were treated and the harassment we felt after informing the salesman and his manager we were pre-approved through Navy Federal Credit Union, they should have made a call for verification, not try to force financing through BMW. David says he will continue to train his team to avoid these issues in the future. David offered to repair the sun roof and rear seat belt and order a tire inflator kit. He also put me in touch with Shane, with a discounted extended warranty. My husband and I appreciate the apology and the willingness to try and make things right. More

by DAC.COLE51 Verified Customer Verified Customer

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Good dealership, horrible customer service in BMW call center. Too long a wait, they could care less. Can't get my app straight center. Too long a wait, they could care less. Can't get my app straight More

by DOUG.LUBUSHKIN Verified Customer Verified Customer

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The service was exceptional from beginning to end. The manager Paul was very welcoming and Curtis was very helpful. All in all all the persons I dealt with were very gracious and knowledgeable. I woul The manager Paul was very welcoming and Curtis was very helpful. All in all all the persons I dealt with were very gracious and knowledgeable. I would recommend Neillo BMW to my friends. More

by luvskylar Verified Customer Verified Customer

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Very attentive and care of detail. Enjoyed working with them to find my vehicle. Extremely informative. Enjoyed working with them to find my vehicle. Extremely informative. More

by JJTEEC Verified Customer Verified Customer

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Not your typical car buying experience, in a good way. Pricing is good will minimal back and forth. Pricing is good will minimal back and forth. More

by CANDACE1RN Verified Customer Verified Customer

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They did good. I like my car. Would buy another car from them. Could not have asked for more. I like my car. Would buy another car from them. Could not have asked for more. More

by NONEED4ATRAIL Verified Customer Verified Customer

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