Curtis Jones

I want to thank Cutis Jones, Service Advisor for his guidance and service on our 2024 Toyota Camry. We needed a driverside mirror replacement due to striking a barrier last week. We started look guidance and service on our 2024 Toyota Camry. We needed a driverside mirror replacement due to striking a barrier last week. We started looking online for inexpensive ways to fix this. Curtis was concise and polite as far as correcting us. The repair was completed in about 1 hour. Like the commercial says "Keeping our Toyota a Toyota" If we had gone the inexpensive route, we would have failed as there were multiple things to be done that I was not capable of. My family owns 4 Camry's, 3 of which were procured at Imperial. SHOP THEM LAST and you won't be disappointed. Peter from Hopedale More

Report | Print

I came in for my 90,000 mile maintenance. I was expecting to pay between 1000 and 1300 dollars. Curtis looked back on my previous work done on my Rav and found out that some of my 90,000 mil I was expecting to pay between 1000 and 1300 dollars. Curtis looked back on my previous work done on my Rav and found out that some of my 90,000 mile work had been done at 87,000 miles. Money saved. He had me down to the 1000 mark. An hour later he came to me in the waiting room and said that they had found a brake issue. My 1000 went up to 1625. Don't read into this. The 1625 was an honest estimate for what he could not have foreseen. This review is not five star because he tried to save me money. No, this is a five star review because of an honest conversation between a customer and a dealership service adviser. He tried to present upfront savings to me. Brakes are brakes, They wear out. Safety first. His attempt at trying to save me two hundred softened the blow of spending six hundred and twenty five more dollars than I originally hoped for. Dealerships are expensive places for service work in the first place. Honesty before, during and after the transaction is where we begin to experience value. More

Report | Print

I have been a customer of Imperial Toyota for years and get my two vehicles serviced at Imperial Toyota in Milford MA. Curtis Jones is a Service Advisor and is wonderful. He explains everything so well a get my two vehicles serviced at Imperial Toyota in Milford MA. Curtis Jones is a Service Advisor and is wonderful. He explains everything so well and takes a true interest in his Customers. He is honest and totally customer oriented. Imperial Toyota is very lucky to have him on board !! More

Report | Print

Sales - Amer was easy to work with. Pleasant, professional, and not pushy at all. Service - The service department was great. Curtis made sure that I have all the information I nee Pleasant, professional, and not pushy at all. Service - The service department was great. Curtis made sure that I have all the information I needed and more, scheduled everything, and kept me informed throughout. More

Report | Print

Was promptly attended to as soon as I arrived in a highly professional manner. Vehicle was serviced in a timely manner. Great service in all areas. Many THX!! professional manner. Vehicle was serviced in a timely manner. Great service in all areas. Many THX!! More

Report | Print

Nice dealership , five star , I don’t have any problems buying my car . Friendly peoples buying my car . Friendly peoples More

Report | Print

Hany was great ,he went out of his way to make sure i got the deal I wanted . I would go back again and see if him if I was going to buy another car .thank you hany and imperial the deal I wanted . I would go back again and see if him if I was going to buy another car .thank you hany and imperial More

Report | Print

Excellent service. Great oil change special. In and out on time and quickly. Curtis Jones is the man! Great oil change special. In and out on time and quickly. Curtis Jones is the man! More

Report | Print

Curtis Jones did a great job answering all my questions and provided great customer service. Getting my car serviced at Imperial Toyota is always a great experience. and provided great customer service. Getting my car serviced at Imperial Toyota is always a great experience. More

Report | Print

Curtis was great he helped me with my servic and questions, I highly recommend him. Mike questions, I highly recommend him. Mike More

Report | Print