Curtis Jones

I had a great experience working with Curtis from Imperial Toyota! He was incredibly kind, honest and approachable. Curtis really went above and beyond with my car maintenance recommendations - he to Imperial Toyota! He was incredibly kind, honest and approachable. Curtis really went above and beyond with my car maintenance recommendations - he took the time to explain options clearly, provided a rationale for the recommendations so I was aware of what was immediately necessary and what could wait, and was upfront about the cost and time of the services. I really appreciated that he was never pushy and respected my decisions. Because of his professionalism and transparency I will absolutely be reaching out to Curtis for future car needs and highly recommend him to others! More

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The Sales Manager Bob was great to deal with the purchase of my 2025 Toyota Grand Highlander! Very Professional and Very Helpful with the process! Had a good experience with the finance manager as well! of my 2025 Toyota Grand Highlander! Very Professional and Very Helpful with the process! Had a good experience with the finance manager as well! The area that was frustrating was the back office with getting the paperwork to the insurance company in a timely manner! Bob stepped in and took care of it! Thank You Bob! More

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Thank you Mr. Curtis Jones for assisting me today I really appreciated your services professionalism and mannerism it was very much appreciated aswell & happy Curtis Jones for assisting me today I really appreciated your services professionalism and mannerism it was very much appreciated aswell & happy holidays More

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Service Department is an absolute disgrace, Curtis Jones is a liar and can’t be trusted, we have used imperial Toyota Milford since 2022 and everything was fine until this time, we left our car overnight (1 is a liar and can’t be trusted, we have used imperial Toyota Milford since 2022 and everything was fine until this time, we left our car overnight (11/20/25) to get serviced the next day, Curtis called and asked if we would like the 100,000 service, once he said the cost would be $1550 we said no thanks just the oil change please, later that day we got the call the car was all set, so I was going to make the payment over the phone until I heard the total cost, I told the lady on the phone there must be a mix up we just wanted an oil change, she said the manager had left and she would leave a message for him to call tomorrow morning, the next day (11/22/25) we didn’t receive a call so I called them, talked to Curtis who said that I was lying and I approved the work, he said he took his time to go over every service the car needed and that he was told go ahead and do the work, that was not the case, once we heard the total we said no thanks, plus the phone call was only a minute long so his story doesn’t add up. 11/25/25 i got a call from Sean the service manager, he said I was wrong, that snow was coming and I need to come pay my bill, get my car or they will charge me storage, it’s 12/2/25 they still have my car, we have asked for the phone recording to prove what was said but apparently only incoming calls are recorded. Shocked that a dealership would treat customers this way, beware! More

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Service advisor Curtis Jones is always very helpful and pays attention to detail. He keeps you informed of the status of your vehicle while you wait. pays attention to detail. He keeps you informed of the status of your vehicle while you wait. More

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This dealership is always quick and efficient with their service department. They communicate well and set reasonable expectations about pricing and timing. Highly recommend for oil changes and any required service department. They communicate well and set reasonable expectations about pricing and timing. Highly recommend for oil changes and any required maintenance. More

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CURTIS JONES was my delightful service advisor. Mr. JONES was professional, knowledgeable, courteous & polite. This was my first visit to this Toyota dealer, IMPERIAL. First impressions are lasting Mr. JONES was professional, knowledgeable, courteous & polite. This was my first visit to this Toyota dealer, IMPERIAL. First impressions are lasting impressions. The time that Mr. CURTIS JONES invested in me is an investment in the Imperial Toyota dealership. Mr. JONES made me feel as if every question that I had was the most important question he has ever heard. He carefully listened to my questions, then answered them to my complete satisfaction. This is the way a customer wants to be treated and should be treated. CURTIS JONES nose exactly how to treat a customer and I could not have been more impressed. More

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The services i received from the service personnel, Curis Jones was excellent. It was so fast and extremely nice person. Took his time to explain everything to me. I got a rental at a very fast time. He was Jones was excellent. It was so fast and extremely nice person. Took his time to explain everything to me. I got a rental at a very fast time. He was so excellent and perfect. I will recommend him to anyone. I come all the way from boston to service my car there due to the excellent services i receive. Thank you Curtis. More

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Just had a very pleasant experience getting my car serviced at Imperial Toyota. Curtis was my service advisor and was wonderful to work with. He explained to me everything that was highly recommende serviced at Imperial Toyota. Curtis was my service advisor and was wonderful to work with. He explained to me everything that was highly recommended to get done now and what could wait until I came in again. I stayed in the waiting area while my car was worked on and was pleased with the comfort and cleanliness of the area. I will confidently continue getting my car serviced at Imperial Toyota. More

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Curtis Jones exceptional informative and answered all my questions. Great customer service, Thank you so much for taking care of me today. Always feel at home when I take my car to Imperial in Milford Mass. questions. Great customer service, Thank you so much for taking care of me today. Always feel at home when I take my car to Imperial in Milford Mass. More

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