Crista Soukeras | Page 6

They don’t care for the buyer after purchase I’m ok with giving them one star for their options on cars. Reading the negative reviews on here sounded all to familiar. We got a voucher to have th I’m ok with giving them one star for their options on cars. Reading the negative reviews on here sounded all to familiar. We got a voucher to have the front tires replaced and were asked to wait a couple days for the tires to come in. I waited a week to call and found they were impossible to get ahold of. I had to look up the Miami location, call them and be transferred. 15mins later I find out they don’t make appointments but they’ll have the tires ready the next day. Bring it in the next day and they still don’t have tires there so I have to wait for them to be transferred over. 2 hours later tires are done. Less than three months after purchase the car starts making this aweful sound so I bring it in for an inspection at another location and learn the brakes and rear tires need replaced. This location tells us we should have the dealership replace all this that there is no way we could have done this in less than 3,000 miles. I assumed they would have done a more thorough inspection before selling a used car for $30,000. After calling and speaking to a manager they tell me that they can only wave the labor fee but we’d have to pay for the parts at their price. In all my years of car buying I have never experienced such a lack of care for the buyer after purchase. Very disappointed. More

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Buyers beware I went to H-Greg to buy a Volkswagen TDI. They had one listed for the low price of 9,000. After looking over the car I realized this car had been re-p I went to H-Greg to buy a Volkswagen TDI. They had one listed for the low price of 9,000. After looking over the car I realized this car had been re-painted. It didn’t match the color of the other black VW of same year. They acknowledged it was repainted. This vehicle was marked as “excellent condition”. That aside I asked to see another vehicle, they said check out this TDI FOR 9,500... I walk around it, it looks great. I test drive it, say I’ll take it. They said yes sir boss. Wait for half an hour and they say unfortunately we had the car listed wrong. I said the price is on the car in big bold letters, I want it for that price.. they said sir this car is listed at 15,500. long story short after being screwed twice that day they were still trying to sell me a car, saying hey man I have a family to feed what wheels can I put you in. We had put a 1,000 hold on the car we were told 9,500 but was actually 15,500. I have been fighting for three days now to get my deposit back on a car that actually wasn’t for sale for it’s listing price. BUYERS BEWARE. They lie, lots of cars are damaged that have clean Carfax. Lots of cars from Miami too which is shady in itself. Hope this helps someone. Get a used car from Toyota, Volkswagen or Honda. They guarantee their sales and often have warranties. Hgreg only covers you for 3 days. Think about it. Sincerely, A decent human being More

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Great service I was scared that I was not going to get approved and went in waiting to hear bad news ! Emily reassured me that they were going to do everything to g I was scared that I was not going to get approved and went in waiting to hear bad news ! Emily reassured me that they were going to do everything to get me approved ! She was right and even though I wasn’t able to get my first pick we walked the lot and found something that I am able to fix my credit with! Emily was an amazing sales person to work with! When I am ready to upgrade my car she will be there first person I call ! More

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Great Experience Cliff was great to work with. He showed us several vehicles and was helpful during the whole process. Couldn't have asked for a better sales guy to wo Cliff was great to work with. He showed us several vehicles and was helpful during the whole process. Couldn't have asked for a better sales guy to work with. Finance department was great and the whole staff was polite and helpful. Car buying should always be this easy. More

by Steve W Verified Customer Verified Customer

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I highly recommend!! (First car buyer) As a first time car buyer, I didn’t know what to expect or which dealership to go to. I was blown away by the AMAZING customer service I receive at HG As a first time car buyer, I didn’t know what to expect or which dealership to go to. I was blown away by the AMAZING customer service I receive at HGreg. My sales person was very knowledgeable, patient and he didn’t force me to buy anything unlike other salesman elsewhere! Crista was my finance person and she was AMAZING! She walked me through all of the different finance options fit for my budget! I honestly never write reviews and I’m writing an entire story! Long story short, I highly recommend HGreg! Their prices are also very affordable. Thank you HGreg!! More

by Missar1995 Verified Customer Verified Customer

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Above and beyond Charles and Crista have been awesome to deal with and made the car buying experience a better experience. Charles went above and beyond to make sure w Charles and Crista have been awesome to deal with and made the car buying experience a better experience. Charles went above and beyond to make sure we got the car we wanted. More

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A great car buying experience This was our first experience with HGreg. Our salesman Charles Simpson was very warm and personable and easy to work with. He went above and beyond to This was our first experience with HGreg. Our salesman Charles Simpson was very warm and personable and easy to work with. He went above and beyond to ensure we were happy. Crista in Financing was also excellent, and accommodating to our needs. Pricing was fair, so we had no problem with the no-haggle pricing. All in all we had a great car buying experience and have no reservations recommending this dealership to friends and family. More

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New Car! Carlos R and Crista were amazing. Carlos stayed later than he needed to just to make sure we had the car we wanted and Crista went above and beyond to Carlos R and Crista were amazing. Carlos stayed later than he needed to just to make sure we had the car we wanted and Crista went above and beyond to get us the payment amount that was best for us. I couldn't be more pleased with our new car. Thanks guys! More

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Great customer service Emily Gomez was my sales associate, she was professional, knowledgeable and explained each step in purchasing my car. She assisted in narrowing down t Emily Gomez was my sales associate, she was professional, knowledgeable and explained each step in purchasing my car. She assisted in narrowing down the Large selection of vehicles, to what I wanted. Great experience, would absolutely recommend Emily and HGreg to friends. More

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Perfect The service they gave me since I arrived was great. Thanks to the good service of Marcos and Crista, I was able to have the car. The service they gave me since I arrived was great. Thanks to the good service of Marcos and Crista, I was able to have the car. More

by Daddyalberto Verified Customer Verified Customer

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