Vincent Abbott

I buy my car from hgreg like 5 months ago and now the AC stop working stop working More

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So i Bought a 2017 Cacillac XT5 about 4 months ago took on test drive and all seamed to be ok than at the 3 month mark i have had to replace the engine there is no way that they couldnt have not known that on test drive and all seamed to be ok than at the 3 month mark i have had to replace the engine there is no way that they couldnt have not known that the engine was going to go out espically at only total of 89000 mile and am still having issues after the replacement had to change out he fuel pump and its still in the shop trying to work out all the issues. I will never purchase an other vehicle from HGreg in orlando after i have read some more of the reviews on this company they are a bunch of laires and cheats they fall into to the total car sales image that everyone doesnt want to come accrossed. STAY AWAY FROM THIS DEALER LAIERS AND CHEATS. JUST TO MAKE THE MONEY OFF HARD WORKING AMERICANS!!!!!! More

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Wish it was possible to give HGreg a no star. I tried to talk with them several times to purchase a vehicle. I had my financing ready and wanted to come finalize the deal. I called several times I tried to talk with them several times to purchase a vehicle. I had my financing ready and wanted to come finalize the deal. I called several times and was pushed off to another line to leave messages. A call was never returned. I finally was able to talk with a salesperson at the Orlando store. I was told I could pay $150.00 and have the car transferred and then make the deal. I was told he would call me back. No return call again I called the next day talked to the Doral dealership and was told they transferred the car to Orlando I was overjoyed. I then call the Orlando dealership ready to come finalize the paperwork. I was told bluntly first come first serve you are out of state and we sold the car! I was shocked to say the least. I inquired about being first, had my financing and was ready to purchase a plane ticket to come pick up my car! I tried for 2 weeks to purchase this car. I only needed to schedule a time to sign the paper and drive my new car off the lot I never received any return phone calls after numerous messages left. Not even a courtesy call to let me know the car I was in the process of purchasing was sold to someone else! More

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Carlos Rodriguez was amazing! !!! Our purchase took a few days and he was their to ensure that we got the vehicle we wanted. We test drove a few that were all similar to make sure !!! Our purchase took a few days and he was their to ensure that we got the vehicle we wanted. We test drove a few that were all similar to make sure we found the right car for us. He was very nice, honest and patient with us. Thank you Carlos and Vence for everything. The team was great!!! More

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BUYER BEWARE. TL;DR - Not long after buying a vehicle from this company, I had to replace the power steering rack at $3,000. HGreg ignored me long enough to fo TL;DR - Not long after buying a vehicle from this company, I had to replace the power steering rack at $3,000. HGreg ignored me long enough to force me to get the work done elsewhere, then basically said it was my fault I didn’t bring it in to them. They later offered to pay for the price of the part, and when I asked if they would pay for the full repair, they took back their original offer. Less than 2 months after I bought my vehicle from HGreg Orlando, I had to have my entire power steering rack replaced at a cost of $3,000. I contacted them to let them know of the issues I was having, and to ask if they even thoroughly check out their vehicles before they sell them. I was told the service department would contact me immediately, and even after me reaching out to them twice, I still wasn’t contacted for 27 hours. In the meantime, my vehicle was at a Ford dealership (because another mechanic told me only Ford could fix this part) and they were pressuring me to authorize the work to be done, because there was “only 1 of this part left in the US at this time.” Since I wasn’t hearing from HGreg, I authorized the work. The service department finally called me, and told me there was nothing they could do since I had authorized work elsewhere. I asked to speak to a manager and was told he was going into a meeting and would call me back within an hour. 1.5-2 hours later, I called to speak to this manager, Vincent, since he hadn’t called me. He was annoyed from the start of the phone call and said things like, “if you would’ve brought it here we would’ve taken care of it,” in regard to them not getting back to me quickly, he said “well at least they got back to you,” and “it’s a machine, if it didn’t break down for you, it would have for someone else.” I then filed a complaint through the BBB, and didn’t hear anything back from HGreg for 13 days when another manager, Benny, asked me to send my invoice to them. After a few emails from him reassuring me that he had sent this information to his higher ups and he hadn’t forgotten about me, I got a response saying that they would reimburse me for the price of the part. I responded to this email, simply asking if they would reimburse me for the full amount of the repair, since they said they would’ve taken care of it if I brought it to them. I got no response, so after 30 hours I sent a follow-up email. Still no response, but 4-5 hours after that, I got an email from the BBB saying HGreg had responded through them. They claimed to the BBB that they had tried to reach out to me several times to fix the issue and that when they offered to reimburse me for the price of the part that I declined the offer, which is entirely untrue. I responded through the BBB to say this, and HGreg decided not to respond further, and the case was closed as “unresolved.” I never heard back from them. Even if I had bought the extended warranty, this is not an issue that would have been covered under it, and power steering malfunctions are a major safety hazard. Not to mention, when Ford fixed my vehicle, they informed me that whoever worked on it last had used electrical tape to hold a wire in place, instead of grounding it correctly. Not only does this company sell vehicles with underlying issues to the unsuspecting public, they also offer HORRIBLE customer service. More

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Will tejidor gave us excelente customer service we bought Gran Caravan Dodge 2019 we happy to be part of hgreg Family definetly i Will get my second car again With Will Tejidor Gran Caravan Dodge 2019 we happy to be part of hgreg Family definetly i Will get my second car again With Will Tejidor More

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Worst experience ever. Don't even go close to this dealer. Not enough space to describe the humiliation felt from their team. Very disorganized and unprofessional. dealer. Not enough space to describe the humiliation felt from their team. Very disorganized and unprofessional. More

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Hgreg orlandovery good environment.. the sell advisor Will from Venezuela is very good. My toyota camry 2018, i love it very clean spacious and functional Will from Venezuela is very good. My toyota camry 2018, i love it very clean spacious and functional More

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Will took great care of me. Very patient and i ended up buying a car. Would highly recommend him and the great staff at HGreg. Will tell buying a car. Would highly recommend him and the great staff at HGreg. Will tell More

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One of the best car buying experience I had in a long time. These dealer has all kinds of models so it made it easy to compare. Fidel Herrera was my salesman. time. These dealer has all kinds of models so it made it easy to compare. Fidel Herrera was my salesman. More

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