Craig Hatcher
Craig Hatcher at Ken Ganley Subaru Wickliffe
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Craig Hatcher

Service Manager

Ken Ganley Subaru Wickliffe

28840 Euclid Ave
Wickliffe, OH 44092

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4.9
65 Reviews

Dealership Experience

7 yrs, 1 mo

Industry Experience

18 yrs, 8 mos

Languages Spoken

English English

4.9

65 Reviews

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65 Reviews of Craig Hatcher

October 17, 2024

Dealership Rating
Employee Rating

Oil changes and rotations are so painless with Joe leading the way. All service advisors this dealership are top notch More

by Benjamin
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 18, 2024

Ken Ganley Subaru Wickliffe responded

Benjamin, thank you for trusting Joe & the Ken Ganley Subaru Wickliffe team with your vehicle's maintenance needs! We're grateful for your support and look forward to seeing you next time!

October 05, 2024

Dealership Rating
Employee Rating

Very professional and courteous. Kept me informed of the servicing of my car. Would go here again. More

by Ted
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joe Vitale

Oct 07, 2024

Ken Ganley Subaru Wickliffe responded

Ted, thank you for giving our Ken Ganley Subaru Wickliffe team an opportunity to earn your business! We appreciate your kind review and look forward to serving you again in the future!

September 28, 2024

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Employee Rating

ZERO STARS almost all non certified pre owned cars are junk and brought of out of state auctions with little to no repair work done to ensure all financial responsibilities fall on the owner once purchase More

by Will Thibodaux
Service Price Transparency
Workmanship
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Recommend Dealer
No
Oct 02, 2024

Ken Ganley Subaru Wickliffe responded

Hi Will, thank you for your feedback. We are sorry that your experience at Ken Ganley Subaru Wickliffe did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

September 09, 2024

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They take great care of you first, then your car! Giovanni and his team over in the service department are the ultimate best. I have never left that department being nothing but satisfied and wearing More

by allaboutanna
Service Price Transparency
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Recommend Dealer
Yes
Sep 10, 2024

Ken Ganley Subaru Wickliffe responded

Thank you for sharing such a glowing review! We're delighted to hear that Giovanni and the service team at Ken Ganley Subaru Wickliffe have consistently provided excellent care. Your satisfaction means everything to us, and we look forward to serving you for many years to come!

September 06, 2024

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Great people and great service, helpful and thoughtful as always. Have been going there for many years More

by Hussein
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Branden Bek

Sep 08, 2024

Ken Ganley Subaru Wickliffe responded

Hi Hussein, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 06, 2024

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Professional Knowledgeable friendly Carring Detailed oriented. Fast service Priced well great coffee a b d comfortable waiting room More

by vmhannah
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Recommend Dealer
Yes
Sep 06, 2024

Ken Ganley Subaru Wickliffe responded

Thanks for highlighting the great service and amenities at Ken Ganley Subaru Wickliffe! We appreciate your feedback and are glad you had a positive experience.

August 26, 2024

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Employee Rating

I have my car serviced by the dealer according to the manual. They are always pleasant and accommodating, and a few times actually saved me money. Whenever transportation is needed they supply it. More

by Smith
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2024

Ken Ganley Subaru Wickliffe responded

We're glad to hear that our team at Ken Ganley Subaru Wickliffe has always provided you with pleasant and accommodating service. Thanks for sharing your positive feedback. We'll see you next time!

Aug 31, 2024

Ken Ganley Subaru Wickliffe responded

Hi Smith, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 06, 2024

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Thorough checkup and correction of problems done right. Listened to my concerns, found the problems and fixed them. My car runs like new again! More

by edm
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Recommend Dealer
Yes
Aug 06, 2024

Ken Ganley Subaru Wickliffe responded

Thank you for sharing your experience! We're glad to hear our team at Ken Ganley Subaru Wickliffe could get your car driving like new again. Take care and please don't hesitate to reach out if we can be of service in the future!

June 18, 2024

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Employee Rating

This dealership was very helpful and professional. Jeff Leovick knows the product and was very helpful and patient. More

by bbard73
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Leovic

Jun 19, 2024

Ken Ganley Subaru Wickliffe responded

Thank you for sharing your experience! We're glad to hear Jeff and the team at Ken Ganley Subaru Wickliffe provided helpful and professional service. Enjoy your new vehicle!

January 25, 2024

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Employee Rating

Every one is very nice and very clean building. Thank you for the excellent service. More

by maxine kapluck
Service Price Transparency
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Recommend Dealer
Yes
Jan 25, 2024

Ken Ganley Subaru Wickliffe responded

Hi Maxine! Thank you for leaving us this five-star review and kind words about our service team at Ken Ganley Subaru Wickliffe! We'll see you next time!

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