Courtney Goodgain | Page 4

The text message service is a complete waste of time. No one responds and you are left hanging around forvan answer. KIA corporate needs to call the dealer and wait for someone to pick up. If the rece No one responds and you are left hanging around forvan answer. KIA corporate needs to call the dealer and wait for someone to pick up. If the receptionist does pick up and transfers the call it will ALWAYS go to answerphone and you never get the call returned until end of day. I have brought four new KIA's in sux years, an Optima, Soul, Telluride and Niro EV (check my finance agreements). The ONLY reason i use Arapahoe KIA is for warranty. The warranty issue with my Telluride is still not resolved. I will never buy another KIA and will never reccommend this dealership to anyone. I am through with this dealership. More

by GARRYCRASKE Verified Customer Verified Customer

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Customer service was excellent, great communication from staff, and vehicle was ready ahead of schedule. staff, and vehicle was ready ahead of schedule. More

by SAMANTHA.ALLBRITTON Verified Customer Verified Customer

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Everything went smooth and easy. There were no up sales just did the job. Everyone was polite and explained the process clearly. There were no up sales just did the job. Everyone was polite and explained the process clearly. More

by DERRICKD.PAYTON Verified Customer Verified Customer

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Car is fine, but have an issue with dealership on Arapahoe. Once I made the purchase and we agreed to include roof racks in deal, Sales agent Mason didn't respond to numerous calls and texts regardin Arapahoe. Once I made the purchase and we agreed to include roof racks in deal, Sales agent Mason didn't respond to numerous calls and texts regarding an issue regarding wait time for roof racks. I then stopped in and spoke with the sales manager Jared and he promised he would talk to his parts manager and be in touch so he could get me the roof racks. That was a week ago, no contact since. Very dissatisfied and disappointing since I purchased from this dealership a few years ago and had no issues. More

by PNTN23 Verified Customer Verified Customer

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Alignment of my vehicle is worse now that when brought in or last 10 years or last 10 years More

by MFITZGERALD65 Verified Customer Verified Customer

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Good and timely professional service once you get your appointment scheduled. Good communication and good facilities if you’re going to wait for your vehicle. appointment scheduled. Good communication and good facilities if you’re going to wait for your vehicle. More

by MANI3 Verified Customer Verified Customer

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Prompt appointment response and reporting when vehicle work was complete. All representatives were courteous and professional. work was complete. All representatives were courteous and professional. More

by JAYANDNAY Verified Customer Verified Customer

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If I could put less than one star I would. They overcharged my AND never disclosed a credit card transaction fee. When I questioned the charge I was told on TWO occasions that the service mana They overcharged my AND never disclosed a credit card transaction fee. When I questioned the charge I was told on TWO occasions that the service manager would call me back. Never heard from him. Be aware that they're coupons are worthless and they will add charges on top of that AND if you pay with a credit card there's a 2% charge. In my case that was almost an additional $12. I am not sure if they take cash or what other form of payment they accept but it would be nice to be informed of ALL charges prior to working with them AND prior to picking up your car. Will be finding a new company to work with. More

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Long wait times, expensive service, crowded, not much room in the wait area, and uber links tend to not work. room in the wait area, and uber links tend to not work. More

by C.MEADOWS85 Verified Customer Verified Customer

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Super friendly, professional staff in the service department. Great communication through out the entire process. department. Great communication through out the entire process. More

by WICKED_FLAV Verified Customer Verified Customer

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