Courtney Goodgain | Page 2

Upon check-in I was told I would receive a phone call when service was complete. By 6:30PM I heard nothing so called the service number only to get voice mail. The next morning I realized a text was se when service was complete. By 6:30PM I heard nothing so called the service number only to get voice mail. The next morning I realized a text was sent advising me service was complete. I was expecting a phone call, not a text. Communication is so important on these matters. As a result I was unexpectedly without a car for the evening. A phone call not a text please. More

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They have always done a great job. ..very professional and curious Always done one time ..very professional and curious Always done one time More

by CATIEJOE1964 Verified Customer Verified Customer

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Bought the car from here and Taking it for servicing from past 4 years. Quick Suggestion, if the car repair is taking more than 2 days please offer loaner. past 4 years. Quick Suggestion, if the car repair is taking more than 2 days please offer loaner. More

by SANDEEP Verified Customer Verified Customer

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They were very efficient and kept me informed on timing and all that needed to be done. They were very friendly and extremely helpful! and all that needed to be done. They were very friendly and extremely helpful! More

by CINDYVANDY85 Verified Customer Verified Customer

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Communication with service advisor was poor to nonexistent. Started when I first pulled into the service area. I am used to service advisor coming out to meet me, was told to go to service desk nonexistent. Started when I first pulled into the service area. I am used to service advisor coming out to meet me, was told to go to service desk and was not impressed that they were very professional. Part of service was recall to change seat mechanism fuse. I did not notice it when I picked up the vehicle, but part of the seat cover was hanging out over the edge of the seat. I was able to stick back in, but I am not sure it is secured properly. Makes me question if any of the work was performed properly. Very poor service in my opinion. More

by JUKKA6884 Verified Customer Verified Customer

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My first interaction when I arrived and pulled in the bay, was not the best. All the times I have brought my vehicles there, I have been greeted at my car, asked what I was bringing it in for and picture bay, was not the best. All the times I have brought my vehicles there, I have been greeted at my car, asked what I was bringing it in for and pictures take of my car with the IPAD. Then I am walked in to the desk. This time I was standing on the side of my car waiting and watching as other patrons, that had pulled in after me, were being greeted and taken inside. Finally after standing there a while one of the technicians that was walking by told me to go on inside to any one of the desks and someone will help me. Why was I not greeted like the other patrons and how I am accustom? Once I went inside I was checked in, etc. Other than that, it was a pleasant and smooth process. I got a ride home and back to the shop. Good communication on the progress of my service. Updated on what had been done and checked, and my car brought around for me to leave. I was informed that the necessary part for the recall was not in but was ordered. I received a text today notifying me that the part was in and I can schedule for the repair. More

by SONYA.FIELDS Verified Customer Verified Customer

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It was easy to get an appointment and they told be of another recall I needed and they would do it at the same time. Friendly people another recall I needed and they would do it at the same time. Friendly people More

by NJREMPE Verified Customer Verified Customer

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Staff was very friendly and helpful. Service was completed on time. Had a very good experience at Arapahoe KIA! Service was completed on time. Had a very good experience at Arapahoe KIA! More

by BRIDGETHASTY Verified Customer Verified Customer

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They are great, its second time buying in there and always a great experience. highly recommended. always a great experience. highly recommended. More

by CLAU. Verified Customer Verified Customer

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Amazing dealership, 5 star service across the board! Highly recommend! The staff was friendly, professional and efficient, speaks volume about their leadership! Highly recommend! The staff was friendly, professional and efficient, speaks volume about their leadership! More

by jgarbe4 Verified Customer Verified Customer

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