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Courtney Chienne
Courtney Chienne at Lithia Hyundai of Reno

Courtney Chienne | Page 2

Business Development Admin

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.8
16 Reviews
4.8

16 Reviews

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16 Reviews of Courtney Chienne

November 01, 2025

Dealership Rating
Employee Rating

Took care of the recall I had no problem. Waiting area could do with outlets for laptops or phones however;). The coffee machine is greatly appreciated. More

by JWOSBORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Jeremy Olsen, Otto Sandoval-Carpio, Bryan Mazariegos, Trisha Stone , Chantel Hughes

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Nov 03, 2025

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! We’re glad your recall service went smoothly, and we appreciate your feedback about the waiting area. We'll keep that in mind. See you next time!

October 30, 2025

Dealership Rating
Employee Rating

Service is great willing to do anything to get the job done. Lance was great. More

by THURNAUG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

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Oct 31, 2025

Lithia Hyundai of Reno responded

Thanks so much for the kind words! We’re thrilled Lance made your experience great; he’s a rockstar. We appreciate you!

October 30, 2025

Dealership Rating
Employee Rating

gone to this dealership for years. Lance Smith is my service man and Scott Robert. More

by KRISTINELUNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Scott Robert

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Oct 31, 2025

Lithia Hyundai of Reno responded

Thank you for your continued trust, Kristine! Lance and Scott will be thrilled to hear your kind words. We appreciate you being part of the Lithia Hyundai of Reno family!

October 22, 2025

Dealership Rating
Employee Rating

Heather was very helpful and answered my concerns with my car. She is very efficient in what she does Lithia Hyundai is going to my go to for my next vehicle More

by KCHALLSTROM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Jeremy Olsen, Otto Sandoval-Carpio, Bryan Mazariegos , Chantel Hughes

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Oct 27, 2025

Lithia Hyundai of Reno responded

It's awesome to hear Heather provided such helpful service at Lithia Hyundai of Reno. We are grateful for your business and look forward to helping you again in the future! Safe travels!

October 02, 2025

Dealership Rating
Employee Rating

I had to wait over 2 hours for an oil change, my 16,000 service. It was very long More

by BVRJNS55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 02, 2025

Lithia Hyundai of Reno responded

Hello, Thank you for bringing this to my attention. It is regrettable to hear about your experience with us. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Jeremy Olsen - Service Manager - jolsen@lithia.com

September 24, 2025

Dealership Rating
Employee Rating

Lack of transparency and also not all services performed as requested. I usually don’t write bad reviews but I don’t like car dealers not being transparent, guess they carry that bad reputation anyways. More

by t2kai.2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 25, 2025

Lithia Hyundai of Reno responded

Hi, Providing 5-star care is a priority for us, and based on your feedback, it seems we didn’t meet that standard during your recent visit. Your comments regarding transparency are important, and we’d like to better understand the specifics of your experience. At your earliest convenience, please contact me directly at srobert@lithia.com or 775-446-5334. I’d welcome the opportunity to speak with you, answer any questions, and ensure your concerns are properly addressed. Thank you, Scott Robert Customer Relations Manager 775-446-5334 srobert@lithia.com

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