Cosmo Laurino
Cosmo Laurino at Rallye BMW

Cosmo Laurino | Page 2

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.5
389 Reviews
4.5

389 Reviews

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389 Reviews of Cosmo Laurino

April 03, 2026

Dealership Rating
Employee Rating

Cosmo was very courteous and accommodating. The car was covered for all work under warranty, and he didn’t try to nickel and dime me. More

by kevin.p.murphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 06, 2026

Rallye BMW responded

Kevin, we're pleased to hear that Cosmo provided you with courteous and honest service. Thank you for choosing Rallye BMW and for your positive feedback!

April 01, 2026

Dealership Rating
Employee Rating

Need to upgrade customer waiting area with better seats and snacks Mercedes waiting area has better quality More

by BCHIEN727
Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino

Apr 02, 2026

Rallye BMW responded

We appreciate your feedback regarding the waiting area amenities. We're always looking to improve our guest experiences. Thank you for sharing your thoughts and we hope to better meet your expectations next time. - Diane Seage - BDC/Reputation Manager - 516-833-4817

March 24, 2026

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Employee Rating

Had two flat tires from hitting a pothole. Cosmo and the guys got me in quickly, and fixed the tires same day - even got me a loaner on short notice!!! Only reason why this is four stars inste More

by sbayardelle
Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino

Mar 25, 2026

Rallye BMW responded

Thank you for sharing your experience with us! We’re glad Cosmo and the Rallye BMW team got you in quickly and set up with a loaner for the day. We’ll be sure to recognize them for a job well done, and we will be sure to address the reset light issue internally so that your next visit is even smoother. We hope you are enjoying your ride safely now and we hope to see you again in the future!

February 25, 2026

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Employee Rating

I absolutely LOVE this dealership, even with all the construction going on I am still being updated and informed about my vehicle and vehicle concerns! More

by some1dangerous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 26, 2026

Rallye BMW responded

We're so grateful for your feedback! It means the world to us here at Rallye BMW. Thank you!

February 19, 2026

Dealership Rating
Employee Rating

The staff at Rayle BMW are friends and attentive. I enjoy doing business with them. More

by Lizzie217m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dorian Jackson

Feb 19, 2026

Rallye BMW responded

We appreciate the stellar review here at Rallye BMW!

February 08, 2026

Dealership Rating
Employee Rating

Excellent Kept me in the loop and up to date through out the process. Excellent communication. Resolved all issues timely and completely. Excellent service. Provided a loaner vehicle during the service. Exc More

by Farhad Chowdhury
Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino

Feb 09, 2026

Rallye BMW responded

Thank you for your thoughtful review, Farhad! We truly appreciate your business and hope to see you again at Rallye BMW. Take care!

January 28, 2026

Dealership Rating
Employee Rating

I am very satisfied with the level of customer service and would not consider going anywhere else. My vehicle is always returned in excellent condition. More

by Gabrieljimmytri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino

Jan 28, 2026

Rallye BMW responded

Gabriel, feedback like yours is music to our ears! Thanks from all of us at Rallye BMW Service Center.

January 22, 2026

Dealership Rating
Employee Rating

Poor communication Did not feel comfortable I was aware of everything going on That is it More

by jsorshan
Recommend Dealer
No

Other Employees Tagged: Cosmo Laurino

Jan 22, 2026

Rallye BMW responded

I'm sorry if our communication fell short during your visit. This is not the level of accommodating service we aim for, and we'd like to clarify any misunderstandings. Please reach out if you're open to discussing this further. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817

January 19, 2026

Dealership Rating
Employee Rating

Great no issues Very professional. Keep you informed of your vehicle progress etc Awesome staff all around More

by pablosinclair73
Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino

Jan 20, 2026

Rallye BMW responded

Thank you for sharing your positive feedback with us, Pablo! We are thrilled to hear you had a professional, informative experience with our team. We look forward to serving you again in the future here at Rallye BMW!

January 19, 2026

Dealership Rating
Employee Rating

I have purchased many BMWs from Rallye and have been happy with every single transaction. Maintenance and warranty work has always been professional and on schedule. I wouldn't buy or service my BMW a More

by CNYSTROM70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 19, 2026

Rallye BMW responded

We love hearing from repeat customers! Thank you for choosing Rallye BMW and for sharing your experience. We look forward to working with you in the future!

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