Corey Boynton

Toyota of Scranton responded

GORTON1969, Thank you for sharing your positive experience! We’re pleased to hear that your salesman provided professional and courteous service without any pressure. That’s exactly the kind of experience we aim to provide. We appreciate your feedback and will continue to strive for excellence. Thank you for choosing Toyota of Scranton, and we hope to assist you again in the future! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

RBOYNTON42, Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with us and that our team provided excellent customer service. It’s always our goal to create a professional yet easy-going environment, so we're glad that came across during your visit. We look forward to welcoming you back and continuing to provide a range of services to keep your vehicle in top shape. If you ever need anything in the meantime, don’t hesitate to reach out! Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

RICHARD.ROSSEN, Thank you for taking the time to share your feedback. I sincerely apologize for the frustrating experience you had during your recent visit. It is clear that we fell short in terms of communication and service execution, and for that, I’m truly sorry. Your time is valuable, and I understand how disappointing it must have been to encounter delays and discrepancies in our records regarding your oil change and tire service. This is not the level of service we strive to provide. I’ll be looking into the issues you’ve raised to ensure they are addressed and prevented moving forward. Please feel free to reach out directly so we can discuss this further and work to make things right. We value your business and hope to regain your trust in the future. Thank you again for bringing this to our attention. Regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

KINGC158, Thank you for your wonderful review! We’re delighted to hear that you and your wife felt well taken care of and that our team provided the helpful, knowledgeable, and accommodating service we strive for. Treating our customers like family is important to us, and we’re thrilled that this came through in your experience. If you need anything else or have any questions in the future, please don’t hesitate to reach out. We look forward to seeing you again! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

HI Ed, Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you consistently receive great service at Toyota of Scranton and that you feel well taken care of. Our team is dedicated to ensuring every customer has an exceptional experience, and it's wonderful to know that our efforts are making a difference for you. We truly appreciate your trust and loyalty. If there's anything more we can do for you, please don't hesitate to reach out! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

RSZYMANS. Thank you for your feedback and for bringing this to our attention. We’re sorry to hear about the lapse in communication regarding your insurance transfer. We understand how important this issue is, and it’s clear we missed the mark in following up as promised. I’ve shared your feedback with Corey and Jim in the Finance Department to ensure they address this matter promptly. We value your business and are committed to resolving this situation to your satisfaction. Please feel free to reach out directly if there’s anything else we can assist with or if you’d like to provide additional details. Thank you for your patience and understanding.

Toyota of Scranton responded

mars13, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and understand your frustration. We would like to clarify that while a down payment was made on the truck, the transaction was not fully completed. Unfortunately, due to an internal oversight, the vehicle was sold to another buyer. This mistake was not intentional, and we deeply regret any inconvenience this has caused you. Again, we sincerely apologize for this situation and any distress it has caused. Thank you for bringing this to our attention. Sincerely, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Certainly! Here’s a response to that review for Toyota of Scranton: Dear ABEIDLER00, Thank you for your wonderful review! We're thrilled to hear that Corey was able to find the exact vehicle you were looking for. It was great working with you, and your satisfaction is our top priority. We appreciate your kind words and look forward to assisting you again in the future. If you have any questions or need further assistance, please don't hesitate to reach out. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear SalemJoan10, Thank you for taking the time to share your experience with us! We're thrilled to hear that you had an excellent buying experience at Toyota of Scranton. At Toyota of Scranton, we strive to provide our customers with nothing short of exceptional service, and we're delighted to hear that we could meet your expectations. Your kind words about our team's punctuality, helpful suggestions, and attentive service mean a lot to us. We truly value your business and the trust you've placed in us. If you ever need any assistance or have any further questions, please don't hesitate to reach out. We're always here to help! Once again, thank you for choosing Toyota of Scranton. We look forward to serving you again in the future! Best Regards, The Toyota of Scranton Sales Team

Toyota of Scranton responded

Dear PAULIACAVAZZI, Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you received excellent service during your visit to Toyota of Scranton. Providing exceptional service to all our customers, especially our preferred ones, is our top priority, and we're glad to know that we hit the mark for you. We truly appreciate your kind words and your continued trust in our dealership. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, Sales Team Toyota of Scranton