Conor McQuade | Page 10

Patrick was very helpful and efficient! The whole team is top notch. I was in and out in a short amount of time and everyone listened to me rather then push me into something else. top notch. I was in and out in a short amount of time and everyone listened to me rather then push me into something else. More

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i Had a great experience! Traded in my 2014 Prius for a 2017 hybrid RAV4. Nita was very helpful. This is our third vehicle from Heritage. 2017 hybrid RAV4. Nita was very helpful. This is our third vehicle from Heritage. More

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Helped me make a hard decision! Marc Halliday was a great sales person! He was very patient, told me lots of details about the cars I was considering, and helped me decide between t Marc Halliday was a great sales person! He was very patient, told me lots of details about the cars I was considering, and helped me decide between the two, which was proving to be harder than I thought! He helped me identify the details that were truly important and made the whole process that much shorter and easier! He did a great job! Conor McQuade put me at ease and made sure everything moved quickly and smoothly on a busy Thursday afternoon. Angus had an easy-going sense of humor about the whole process and we moved through all the paperwork very quickly. All in all, couldn't have gone better! Thanks, H Team! More

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Liz was great! She was understanding about the safety and price I wanted! I would definitely recommend her to friends and family. Also Connor made my deal happen that I expected and Christine was great and p price I wanted! I would definitely recommend her to friends and family. Also Connor made my deal happen that I expected and Christine was great and patient with my baby, as he was there for closing. More

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Great recomendation from past customers. Needed a truck and found the one I needed on the Heritage website. Called and spoke with Josh and he directed me to Derek who went through the process Needed a truck and found the one I needed on the Heritage website. Called and spoke with Josh and he directed me to Derek who went through the process with me. A good experience and it made my day. Thanks Heritage More

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Upgraded my Tundra to the Pro! Everyone made upgrading easy! Was happy to do business on the first new truck and was taken care of well on the second. I’ll be back! Thanks guys. Lov Everyone made upgrading easy! Was happy to do business on the first new truck and was taken care of well on the second. I’ll be back! Thanks guys. Love the products and people. More

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Could I get another key? I was treated as though they actually cared that I was happy with Toyota and the car I was about to Lease! I am very happy I didn’t go back to Chevro I was treated as though they actually cared that I was happy with Toyota and the car I was about to Lease! I am very happy I didn’t go back to Chevrolet! I do have a problem with using my phone to do everything. I couldn’t unlock my steering wheel when I got home from work. More

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Quick and easy Derek was very accommodating and helpful to us, trading in and leasing a new vehicle. Thank you very much for all your help and hard work. Derek was very accommodating and helpful to us, trading in and leasing a new vehicle. Thank you very much for all your help and hard work. More

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2020 Prius Prime I did my research and knew the car I wanted before contacting a dealership. Heritage Toyota was happy to let me test drive the vehicle even though I I did my research and knew the car I wanted before contacting a dealership. Heritage Toyota was happy to let me test drive the vehicle even though I had already done a preliminary test drive of the same model at another dealership. JT answered all of my questions and was courteous and friendly. Responses to my questions over e-mail were always same-day. I knew the dealership did not have the exact color combination / model that I wanted in their inventory, but it was no problem for them to obtain the vehicle from another dealership. In less than a week they acquired the vehicle I wanted. They worked with me to come to a fair price, and while I was presented with several add-on options which I already knew I did not want, I did not feel pressured to buy. Upon my final inspection of the vehicle I pointed out a small scuff mark on one of the outside mirror housings, they took care of it immediately. Overall a great experience! More

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Extremely frustrated Frustrated with Heritage to say the least...My wife and I purchased a certified 2015 Tacoma DCLB from Heritage almost a year ago. Our salesman at the Frustrated with Heritage to say the least...My wife and I purchased a certified 2015 Tacoma DCLB from Heritage almost a year ago. Our salesman at the time, John Treichler, was great to work with and we thought we ended up with the right truck for us. We need a truck for our business and had to upgrade from a 08 Tacoma standard cab due to the birth of our daughter. We loved that 08 (purchased from Heritage) as it was a great truck with minimal issues except regular maintenance. We never had it serviced at Heritage except for a couple recall issues and that is likely why we had such a positive experience with that truck. Long story short, from day one our truck has had a vibration/shudder/shake that after months and many visits to service is still there. Andrew, the shop foreman, has driven it with me twice and each time he told me the vibration is not normal, but Heritage claims it is normal. There has been no explanation as to why the truck does this and despite a couple attempts at diagnosing it, the issue persists and appears to be getting worse. I have kept in touch with our salesman , JT, and he has tried to advocate for us. I have explained my level of frustration to him and he put me in touch with the general manager of Heritage. We had an encouraging conversation during which he said he would look into in and then get back to me the next day. That was over a month ago and I have heard nothing from him. I have left him several voice messages and none have been returned. So, here we are with a truck with a consistent vibration that appears to be getting worse that is supposedly normal but is apparently inexplicable by Heritage or Toyota. I can't in good conscience sell this truck knowing it has this issue despite the fact that at this point I would be happy to be done with it. Perhaps a Chevy or Ford would be a better option. I'm sure Heritage would be happy to sell us a different truck at our expense but that is not a viable option given our situation. I have invested a significant amount of time and energy over the last year trying to sort this issue out with Heritage and Toyota and to this point there has been no recognition of this by either. We are beginning to explore our other legal options as it would appear that Heritage is not concerned about our experience or keeping us as customers. 10/1/19 Update: Despite being contacted by management at Heritage and being told they would resolve our issue, we're still in the same situation with our truck.... More

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