Colin Lord

Buyers beware! I purchased a certified pre-owned vehicle with 31,000 miles on December 26th. Shortly after the problems began. My vehicle that is responsible fo I purchased a certified pre-owned vehicle with 31,000 miles on December 26th. Shortly after the problems began. My vehicle that is responsible for getting my children and I around town does not reliably start. I called service on May 17th and their soonest appointment is June 6th. My car finally stopped working a few days shy of the appointment and was towed to the shop. The shop refuses to look at it until the appointment day and has advised that I need to pay nearly $300 for them to look at it. I thought I would be safe spending the extra money to purchase a certified pre owned vehicle through what I thought to be a reputable dealer. Unfortunately Hyundais pre owned program is not what you would think. Having a certified pre-owned does not ensure that your vehicle will be looked at in a timely manner. The fact that they are asking for money upfront is appalling. My vehicle has been properly maintained, it’s sad to see such an expensive paper weight in my driveway. I would not recommend Hyundai or Rick Case dealerships to anyone. They only want your money and DO NOT stand behind their product. I had heard that Hyundai had come a long way but sadly that does not seem to be the case. Beware of spending your money with Rick Case Hyundai. The customer service ends the moment you drive off of their lot. 7 months later got to replace the battery. More

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Brought my car to Rick Cade Hyundai for routine maintenance and came out with damage to my passenger side of the car with dents and scratches from their car wash! They said they wanted to take my maintenance and came out with damage to my passenger side of the car with dents and scratches from their car wash! They said they wanted to take my car to check it, and when they brought it back, they had buffed it out and took the car wash material from the side of my car. They did this without my verbal or written consent which I believe is a violation of state laws! Then their general manager told me there was nothing else they could do and left my car with scratches and a dent. They admitted they saw the damage on camera from their car wash. The general manager, Fares Abualown, told me to go ahead and take it to the next level. So that is what I am doing! Don’t go to Rick Case anywhere!! They have a culture of dishonesty and arrogance all the way to the top!!! They don’t care about you or your car after you buy it! More

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Thank you my Hyundai Service! 08/01/2022 I had a great Experience at Plantation Hyundai. Mr. Jimmy Richardson was very quick provided attention to detail, knowledgeable ab 08/01/2022 I had a great Experience at Plantation Hyundai. Mr. Jimmy Richardson was very quick provided attention to detail, knowledgeable about the my vehicle, and very helpful! I’m so happy with my trade in. Look forward to working with Jimmy. More

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Car had been damaged by the dealership but service manager would not take responsibility and was insinuating the damage had been done prior. Service manager Colin L. was very argumentative and not se manager would not take responsibility and was insinuating the damage had been done prior. Service manager Colin L. was very argumentative and not service oriented. Issue remains unresolved More

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It is sad when professionals have to blatantly lie to cover their incompetence. So is the case with Rick Case Plantation Service department from their manager to Robert the Service Advisor. When told the cover their incompetence. So is the case with Rick Case Plantation Service department from their manager to Robert the Service Advisor. When told there was only one car in the household, we’re told not eligible for loaner car because it was not a mechanical issue. When asked to drive the car without air conditioner until part arrived, my husband explained, I am a Cancer survivor whose right lung was adversely affected. Facing breathing challenges with Florida’s weather. Nothing! Not only were we assured with a loaner car, the part came in, lied when it came in and a week later my husband and I are without our car. This is tragic. . More

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Cancer survivor with an affected right lung. 1 year cat air broke in this heat. Only car in the household. Part not available to fix. Requested a loaner car only to be told I can drive the car w 1 year cat air broke in this heat. Only car in the household. Part not available to fix. Requested a loaner car only to be told I can drive the car without air until part arrives. Only 1 car in the home. No assistance offered to expedite part or anything. Repeatedly spoke to Robert Labelle and Collin Lord. Called general manager, does not pick up. When I drove the car it clocked inside 96 degrees. Imagine with respiratory issues. Shame on them! Shameful to expect a lung Cancer survivor to drive with no air in the middle of the summer. Jesus and Evelyn Morales More

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Fast, friendly and professional at same time. Waiting time is less then they said. Highly recommend Waiting time is less then they said. Highly recommend More

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You guys have incredible service people especially Ernest, he is the number one reason I have keep this dealership for all this years. The way he talks to customers, explain and advise you about what Ernest, he is the number one reason I have keep this dealership for all this years. The way he talks to customers, explain and advise you about what your options are please thank you for having a person like him. More

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Will never go back there either to buy or the service my car. The general manager was so rude from begging to end . The service manager was the only one with the courtesy and friendliness to deal with a cu car. The general manager was so rude from begging to end . The service manager was the only one with the courtesy and friendliness to deal with a customer . More

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Gotta say I've dealt with Alot or car dealer service departments, but wow after 10 years of dealing with your group...wow thats all I can say the WORST in the industry in Service, your service depa departments, but wow after 10 years of dealing with your group...wow thats all I can say the WORST in the industry in Service, your service department is deplorable Sales is great but Service............ More

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